Customer service director
- Ottawa, ON, K2P 2N2, Canada
From $49.25 CAD / hour · Full-time
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Job details
- Pay
- From $49.25 CAD / hour
- Job type
- Full-time
- Apply by
- Working hours
- 40 hours per week
- Posting language
- English
- Posted
Original job description
- Location Ottawa, ONK2P 2N2
- Work location On the road
- Salary$49.25HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Morning, Day, Weekend, Flexible hours
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits
- vacancies 1 vacancy
- Source Job Bank #3616201
Overview
Languages
English
Education
- Bachelor's degree
Experience
5 years or more
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Responsibilities
Tasks
- Advise project teams
- Analyzes the administrative issues in order to provide help to the employee
- Assign programs
- Assign projects
- Coordinate projects and programs
- Develop action plans
- Direct the operations of an organization or department that provides services
- Evaluate the operations of establishments that provide services to business
- Plan and organize the operations of establishments that provide services to business
- Provide expertise in response to clients needs
- Review projects and programs
- Sort the technical problems in order to help the employee with established procedures
- Market business services
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, develop and organize the policies and procedures of establishments
- Provide customer service
- Monitor and evaluate
Supervision
- 3-4 people
Experience and specialization
Area of work experience
- Quality assurance or control
Area of specialization
- Process improvement
- Telecommunications
- Operations management
- Sales
- Strategy
Additional information
Transportation/travel information
- Valid driver's licence
- Willing to travel
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Innovation
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Registered Retirement Savings Plan (RRSP)