Front Desk -Customer Service

Customer Service Representative  (Evenings – Closing)
Part-Time | Gold’s Gym British Columbia

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.

About the Role

• Schedule: 3–4 days per week (16-24+ hours) 
• Shifts: Must be available
  • Monday 10am-2pm
  • Tuesday 10am-2pm*
  • Wednesday 5:15pm-11:15pm
  • Thursday 10am-2pm
• Commitment: No extended travel/time off during the first 4 months / Over the Christmas Holidays

What We’re Looking For

•  Previous customer service experience (required) 
•  Strong written and verbal communication skills 
•  Fluent in English (additional languages are an asset) 
•  Proficiency with Microsoft Office (Word, Outlook, Excel) 
•  Experience with cash handling and POS systems 
•  Strong problem-solving and critical thinking skills 
•  Ability to work both independently and as part of a team 
•  Reliable transportation or ability to commute easily 
•  First Aid certification (asset) 
• Must be able to lift 45lbs 
• Standing Required*

Key Responsibilities

• Greet and check in members and guests in accordance with established procedures.
• Address any account issues and concerns promptly. 
• Deliver exceptional customer service across all interactions, including phone, email, and in-person communication.
• Direct guests, appointments, and inquiries to the appropriate staff efficiently and professionally.
• Support guest check-in procedures, appointment coordination, and related communications.
• Process daily cash and card transactions accurately, ensuring all payments are properly recorded and handled.
• Maintain accurate account notes, documentation, and adherence to established policies and procedures.
• Support front desk operations, including completing one supervised closing shift with a designated buddy.
• Perform general cleaning, facility upkeep, and routine walkthroughs to maintain cleanliness and presentation standards.
• Ensure the facility is properly secured, organized, and prepared for the following day's operations. 

What We Offer

•  A positive, collaborative team environment 
•  Complimentary gym membership 
•  Employee discounts on Gold’s Gym products and services 

Gold’s Gym British Columbia is an equal opportunity employer.
We thank all applicants for their interest; only those selected for an interview will be contacted.