Front Desk Opener

CUSTOMER SERVICE REPRESENTATIVE

Front Desk Early Mornings 

Gold’s Gym is hiring a part-time Front Desk Receptionist, with the potential to grow! Are you outgoing, enthusiastic, and have a passion for fitness? We would love to hear from you! We are hiring 2 new team members for the fall season.

ABOUT THE ROLE:

Time of Work - Must be available 3-4 days a week, 10-16 hours a week. 

• OPENING SHIFTS: 
• MID SHIFTS: 1-2x week for ongoing training 
  • Friday: 4:45am-10:45am
  • Saturday: 6:45am-12:45pm
  • Sunday: 6:45am-12:45pm
  • 1 MID Shift for training Monday / Thursday or Wednesday
  • Additional mid shift for Training*
• NO extended time off for travel in the first 4 months of employment. (Including Christmas) 

What we need from you

• Valid First Aid certification an asset.
• Service driven with an enthusiastic attitude.
• Previous customer service experience required. 
• High school diploma required.
• Excellent written and verbal communication skills.
• Fluent in English - Ability to speak other languages an asset. 
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups. 
• Critical thinking / problem solving skills. 
• Must have reliable transportation (vehicle) OR live within walking distance. 

Key Responsibilities

• Ensure facility is open on time and members are able to check in at start of day. 
• Greet members and guests enthusiastically to encourage a positive culture at the club.
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are 
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Complete all guest check in procedures.
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales.
• Check in all members and guests using the proper registration procedures.
• Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Complimentary gym membership.
• Discount on Gold’s Gym merchandise and services.

NOTE: This job description is intended to describe the general requirements for the position.

Gold’s Gym British Columbia is an equal opportunity employer. Only those applicants under consideration will be contacted.