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Added 2 hours ago
IH
Manager | Human Resources Operations
Interior Health Authority
Kelowna, BC
- Full-time
The Manager, Human Resources Operations (Manager) promotes and fosters a consultative and problem-solving human resources approach and is responsible to provide leadership, guidance, advice…
Added 3 hours ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Operations Manager provides leadership and operational governance across the Vancouver Branch, ensuring that internal processes, operational systems and front-line teams are equipped to…
Added 3 hours ago
FH
Assistant Director, People & Culture
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Manage and oversee the daily operations of the People & Culture office, including employee and labour relations, performance management, benefits, health, wellness & safety, employee…
Added 3 hours ago
EI
Labour Relations Specialist
EBC Inc.
Mississauga, ON
- Full-time
Reporting to the Labour Relations Manager, the Labour Relations Specialist serves as a key partner to project and management teams. The successful candidate will proactively support the…
Added 4 hours ago
FR
Leasing Agent / Assistant Resident Services Manager
FirstService Residential Canada
AB · Edmonton, AB
- Internship
Reporting to the Portfolio Manager, the Leasing Agent / Assistant Resident Manager carries out the administration and execution of day-to-day leasing, resident relations, and on-site…
Added 4 hours ago
KI
Human Resources Advisor
Kruger Inc.
Corner Brook, NL
- Full-time
Administer labour relations including dispute resolution, grievance resolution and arbitration process.
Added 4 hours ago
OL
Support Services Manager
Optima Living
Surrey, BC
- $71,000 to $77,500 CAD / year
- Full-time
Reporting to the General Manager, the Support Services Manager is responsible for leading and coordinating the daily operations of food services, housekeeping and maintenance functions…
Added 4 hours ago
C
Food Service Supervisor Full Time
Cook
Ottawa, ON · NEPEAN, ON
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 5 hours ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Hammonds Plains, NS
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 5 hours ago
TU
Assistant HR Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Assistant Human Resources (HR) Manager provides operational human resources support and coordination across a broad range of faculty and staff HR functions. The position administers the…
Added 5 hours ago
OL
Support Services Manager
Optima Living
Surrey, BC
- Full-time
Reporting to the General Manager, the Support Services Manager is responsible for leading and coordinating the daily operations of food services, housekeeping and maintenance functions…
Added 5 hours ago
NC
Manager, Business Analysis
NAV CANADA
Ottawa, ON
- Part-time
The role also requires regular collaboration with Labour Relations, including leading labour costing analysis and financial scenario development, analyzing proposals, and participating in…
Added 6 hours ago
AP
Senior Director, People & Culture
Assiniboine Park Conservancy
Winnipeg, MB
- Full-time
…aspects of human resources management, including employee and labour relations, workforce planning, succession planning, compensation management, organizational design and development,…
Added 6 hours ago
A3
Human Resources Manager
Aluminum 3104
Belleville, ON
- Full-time
Labour and Employee Relations (Accountable Culture)
Added 6 hours ago
Recreation Manager
Optima Living
Medicine Hat, AB
Reporting to the General Manager, the Recreation Manager leads the planning and delivery of recreation programs that support resident wellness, engagement, and quality of life. This role…
Added 6 hours ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…expertise in workforce program development and delivery, employee relations, organizational development, and policy…
Added 8 hours ago
DW
Shift Manager
DP World
Saint John, NB
- Full-time
Excellent people management skills with well-formed motivational skills, including solid negotiation, influencing, change management and labour relations skills.
Added 8 hours ago
BH
Labour Relations Specialist - Human Resources #529-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager, Employee and Labour Relations, the Labour Relations Specialist provides specialized labour and employee relations support across the organization. The role advises…
Added 9 hours ago
Director, Apprenticeship Delivery & Industry Support Services
Government of Alberta
AB
…barriers; and collaborate across ministries on designated-trade labour mobility requirements under the Canadian Free Trade…
Added 9 hours ago
Labour Relations Specialist
EBC Inc.
Mississauga, ON
Reporting to the Labour Relations Manager, the Labour Relations Specialist serves as a key partner to project and management teams. The successful candidate will proactively support the…
Added 9 hours ago
A
Assistant Director, People & Culture
AccorHotel
Jasper, AB
- Full-time
Manage and oversee the daily operations of the People & Culture office, including employee and labour relations, performance management, benefits, health, wellness & safety, employee…
Added 9 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Ensure compliance with employment standards, labour legislation, organizational policies, collective agreements and terms and conditions of employment.
Added 10 hours ago
FR
RECA Licensed Leasing Agent
FirstService Residential Canada
Calgary, AB
- Internship
…not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire…
Added 10 hours ago
HR
Clinical Manager, Reactivation Care Centre and Post Acute Care - Finch Unit and ABAMU
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Manages all aspects of employee relations including recruitment, retention, attendance and performance management in collaboration with Human Resources and Labour Relations.
Added 10 hours ago
Sales Coordinator
Northland Properties
Calgary, AB
Supporting the Sales Manager and sales team across both properties, you will coordinate group bookings, assist with corporate accounts, prepare sales documents, and keep hotel departments…

Goldbeck Recruiting

General Manager

Kelowna, BC, Canada

$120,000 annual base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 annual base salary
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Our client is an established security services provider offering integrated security solutions to commercial, industrial, construction and infrastructure clients. Its services include on-site security personnel, mobile patrols, remote video monitoring and security response solutions. The company combines experienced professionals with technology-driven services to help protect people, property and valuable assets, with a strong focus on reliability, responsiveness and client service.

They are looking for a General Manager for their Kelowna, BC office. The new hire will be responsible for daily operations, financial performance, personnel, client relationships and continued growth. The role requires a hands-on leader who controls costs, improves profitability, maintains contractual service standards and operates independently within delegated authority.

Responsibilities

Financial Management: Develop and oversee operating budgets, monitor revenue, expenses and contract profitability, manage costs, investigate variances and implement corrective actions to improve margins.
Payroll & Workforce Management: Oversee payroll accuracy, scheduling, overtime and labour costs, ensuring adequate staffing, compliance and accountability across operational teams.
Revenue & Accounts Receivable: Oversee accurate and timely invoicing, collections and AR reporting; identify billing discrepancies, missed revenue and cash-flow risks.
Operational Leadership: Oversee the delivery of contracted security services, including static guarding, mobile patrol and concierge operations. Ensure service commitments, staffing levels, performance standards and quality requirements are met.
Business Development: Drive revenue growth by identifying new opportunities, developing client relationships, preparing proposals and tenders, supporting contract negotiations and expanding existing accounts and markets.
Client Relationship Management: Maintain key client relationships, lead performance reviews, resolve escalated concerns and support client satisfaction, retention and renewals.
People Leadership: Lead and develop operational managers and teams, overseeing recruitment, onboarding, training, performance management, employee relations and succession planning.
Health, Safety & Compliance: Ensure compliance with WorkSafeBC, security licensing, employment standards and applicable safety requirements. Oversee incident investigations, training, documentation and corrective actions.
Contract & Risk Management: Monitor contract performance, profitability, service levels and renewals; identify commercial and operational risks, manage scope changes and support contract renegotiations.
Strategic Planning & Continuous Improvement: Translate executive priorities into operational plans, improve processes, productivity and technology use, and strengthen organizational capacity to support growth.
Executive Reporting: Provide regular financial and operational reporting to the CEO, covering budgets, profitability, labour costs, AR, business development, client retention, staffing, safety and key performance indicators.

Qualifications

7+ years of progressive management experience in sales (preferred), operations, general management or a similar leadership capacity, preferably within security services, facilities management, building services or another contract-based service industry.
Proven experience overseeing day-to-day business operations, managing multiple service teams and ensuring consistent service delivery across client locations.
Strong financial management experience, including budgeting, P&L accountability, revenue and expense management, cost control, contract profitability and financial reporting.
Demonstrated ability to improve operational efficiency, control labour costs, manage overtime and implement initiatives to improve profitability.
Experience overseeing payroll, workforce scheduling, recruitment, staffing levels and employee performance in a labour-intensive environment.
Strong understanding of contract management, including service-level agreements, contract compliance, pricing, renewals, negotiations and risk management.
Proven business development capabilities, with experience identifying new opportunities, preparing proposals and tenders, negotiating contracts and growing existing accounts.
Demonstrated success building and maintaining senior-level client relationships, managing escalations and improving client retention.
Experience leading, developing and holding managers and operational teams accountable for measurable performance objectives.
Knowledge of applicable employment legislation, occupational health and safety requirements and regulatory compliance, preferably including WorkSafeBC.
Strong analytical and problem-solving skills, with the ability to interpret financial and operational data, identify performance gaps and implement corrective actions.
Proficiency with Microsoft Office and experience using operational, scheduling, payroll and financial reporting systems.
Excellent communication, negotiation and interpersonal skills, with the ability to interact effectively with employees, clients, senior management and external stakeholders.
Ability to work independently, make sound business decisions within delegated authority and provide regular financial and operational updates to the CEO.
Must be based in or willing to work from the company's Kelowna, BC office.

Compensation

$120,000 annual base salary
Annual bonus
Extended health benefits
Paid time off
Cellphone and Laptop
Travel expenses

Apply About employer

More about this job

Responsibilities

Oversee daily operations and financial performance, including budgets, profitability, payroll, staffing, accounts receivable, and delivery of contracted security services. Lead business development, client relationships, personnel, compliance, contract and risk management, continuous improvement, and regular reporting to the CEO.

Requirements

Requires at least seven years of progressive management experience, preferably in security services or another contract-based service industry, with demonstrated operational, financial, workforce, and contract management capabilities. Candidates should have business development and client leadership experience, knowledge of applicable employment and safety requirements, strong analytical and communication skills, and proficiency with Microsoft Office and relevant operational systems.

Skills

Financial Management
Budgeting
Profit And Loss Accountability
Cost Control
Payroll Management
Workforce Scheduling
Contract Management
Business Development
People Leadership
Health And Safety Compliance
Risk Management
Operational Improvement
Financial Reporting
Microsoft Office
Negotiation

Benefits

Annual Bonus
Extended Health Benefits
Paid Time Off
Cellphone
Laptop
Travel Expenses

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Static Guarding
Mobile Patrols
Remote Video Monitoring
Security Response
Concierge Operations
Operating Budgets
Profit And Loss
Contract Profitability
Payroll
Workforce Scheduling
Overtime Management
Accounts Receivable
Invoicing
Collections
Service-Level Agreements
Proposals And Tenders
Contract Negotiations
Client Retention
Recruitment
Onboarding
Training
Performance Management
WorkSafeBC
Occupational Health And Safety
Incident Investigations
Risk Management
Microsoft Office
Financial Reporting
Operational Reporting

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