Senior Dispatcher
- Burnaby, BC, Canada
$80,000-130,000 annual base salary · Full-time
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Job details
- Pay
- $80,000-130,000 annual base salary
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Our client is an established service provider specializing in mechanical systems, building maintenance, and renovation solutions for residential and commercial properties.
The company offers a broad range of services, including plumbing, HVAC, drainage, mechanical installations, and facility maintenance. Its work encompasses both planned maintenance programs and responsive service solutions, with an emphasis on quality workmanship, reliability, safety, and customer satisfaction.
Due to the company’s expansion, they are adding a Senior Dispatcher to further elevate the quality of service they provide. The new hire will have the opportunity to advance into a managerial role depending on performance.
This is a permanent, full-time role based in Burnaby, BC.
Responsibilities
The company offers a broad range of services, including plumbing, HVAC, drainage, mechanical installations, and facility maintenance. Its work encompasses both planned maintenance programs and responsive service solutions, with an emphasis on quality workmanship, reliability, safety, and customer satisfaction.
Due to the company’s expansion, they are adding a Senior Dispatcher to further elevate the quality of service they provide. The new hire will have the opportunity to advance into a managerial role depending on performance.
This is a permanent, full-time role based in Burnaby, BC.
Responsibilities
- Coordinate and oversee the day-to-day administrative operations, ensuring accuracy, efficiency, and profitability.
- Identify opportunities for business growth, revenue generation, and operational cost optimization.
- Schedule and dispatch technicians based on availability, skill sets, location, and customer requirements.
- Prioritize emergency service requests and coordinate timely responses.
- Serve as the primary point of communication between customers and technicians, ensuring clear and consistent information flow.
- Coordinate daily schedules, service appointments, and project timelines, keeping customers and technicians informed of any changes or delays.
- Follow up with technicians throughout the day to monitor job progress, confirm timelines, and address operational issues.
- Respond to customer inquiries, service requests, and concerns, resolving issues promptly and effectively.
- Coordinate municipal permits and inspections through relevant city portals, communicating approval status and inspection schedules to technicians.
- Submit and maintain backflow testing records through the BSI system.
- Coordinate BC One Call requests as required.
- Provide after-hours telephone coverage and respond to incoming service calls.
- 5+ years of experience in service coordination, dispatch, administrative operations, or a similar role, preferably within the mechanical services, HVAC, plumbing, or construction industry.
- Previous experience coordinating and scheduling field technicians, service teams, or tradespeople.
- Experience overseeing day-to-day administrative operations and supporting business efficiency, productivity, and profitability.
- Demonstrated ability to manage multiple priorities, coordinate changing schedules, and respond effectively to urgent service requests.
- Strong organizational and time-management skills, with the ability to work in a fast-paced, deadline-driven environment.
- Excellent communication and interpersonal skills, with the ability to coordinate effectively with customers, technicians, and internal stakeholders.
- Proven customer service skills, including handling inquiries, resolving concerns, and managing unexpected scheduling changes professionally.
- Experience with dispatching, resource allocation, and matching service requirements with appropriate technical personnel.
- Strong problem-solving and decision-making abilities, particularly when managing last-minute changes and emergency callouts.
- Proficiency with Microsoft Office and scheduling, dispatch, or service management software.
- Ability to identify operational inefficiencies and contribute to process improvements and cost optimization.
- Experience coordinating municipal permits, inspections, and related documentation is an asset.
- Familiarity with BSI Online and BC One Call is an asset.
- Ability and willingness to provide after-hours telephone coverage as required.
- $80,000-130,000 annual base salary
- Profit sharing
- Company cell phone
- Company uniform
- Business/travel expenses
- Extended health benefits
- Paid time off
More about this job
Responsibilities
Oversee daily administrative operations and dispatch technicians according to availability, skills, location, and customer needs, prioritizing emergency requests and keeping customers and field teams informed. Monitor job progress, resolve service issues, coordinate permits and inspections, maintain backflow testing records, manage BC One Call requests, and provide after-hours telephone coverage.
Requirements
Requires at least five years of experience in service coordination, dispatch, administrative operations, or a related role, preferably in mechanical services, HVAC, plumbing, or construction, including experience scheduling field technicians. Candidates should have strong organizational, communication, customer service, problem-solving, and decision-making skills, proficiency with Microsoft Office and dispatch or service management software, and the ability to manage changing priorities; permit coordination, BSI Online, and BC One Call experience are assets.
Skills
- Service Coordination
- Dispatching
- Technician Scheduling
- Resource Allocation
- Customer Service
- Administrative Operations
- Emergency Response Coordination
- Problem-Solving
- Decision-Making
- Time Management
- Communication
- Microsoft Office
- Scheduling Software
- Service Management Software
- Permit and Inspection Coordination
- Process Improvement
Benefits
- Profit Sharing
- Company Cell Phone
- Company Uniform
- Business/Travel Expenses
- Extended Health Benefits
- Paid Time Off
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Trades
- Construction
- Management & Leadership
Keywords
- Mechanical Services
- Building Maintenance
- Renovation
- Plumbing
- HVAC
- Drainage
- Mechanical Installations
- Facility Maintenance
- Service Coordination
- Dispatching
- Field Technicians
- Resource Allocation
- Emergency Service Requests
- Customer Service
- Administrative Operations
- Operational Efficiency
- Cost Optimization
- Municipal Permits
- Inspections
- BSI Online
- Backflow Testing Records
- BC One Call
- Microsoft Office
- Scheduling Software
- Service Management Software
- After-Hours Telephone Coverage