Assistant Manager
- Laval, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.
As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.
Why Work Here?
As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.
As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.
Why Work Here?
- Play a significant role in our mighty team, which shares a passion for the game of golf.
- Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
- Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
- PGA of Canada annual dues reimbursement.
- Players Package program with upgraded shafts & a clothing package.
- Vendor Pro Deals and expert product training to fuel your knowledge and performance.
As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.
- Drive sales and ensure exceptional customer experience by maintaining high service standards across the store.
- Optimize staffing through effective scheduling, payroll management, and real-time coverage.
- Train, coach, and develop associates on customer service, selling skills, product knowledge, and company programs.
- Lead and motivate staff through daily huddles, performance feedback, recognition programs, and sales initiatives.
- Resolve customer issues promptly and professionally while reinforcing standards to prevent recurrence.
- Build and support corporate sales growth by partnering with Corporate Sales Representatives and managing client relationships.
- Manage payroll processes, including timecard approvals, forecasting, reporting, and analysis of labor spend.
- Execute merchandising, visual presentation, pricing, and promotional standards to maximize sales and margins.
- Oversee inventory management, including stock flow, transfers, replenishment, and communication of inventory needs.
- Analyze operational reports (sales, margins, conversion, and merchandising data) to identify opportunities and improve performance.
- Ensure inventory accuracy and asset protection through cycle counts, audits, loss prevention practices, and security procedures.
- Lead hiring, onboarding, performance management, and compliance with company policies while maintaining accurate employee records.
- Post secondary education or equivalent
- 3-5 years’ progressive experience in retail supervisory or management capacity.
- Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
- 1-3 years’ experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
- A passion for retail with a strong understanding of the game of golf.
- Strong communication skills, verbal and written
- Energetic and enthusiastic with an ability to work in a fast paced environment.
- Organized, able to prioritize and follow-up efficiently
- Strong interpersonal skills, able to relate to and motivate staff
- strong financial skills, ability to read and analyze reports
- Team-oriented with an empathetic and tolerant personality.
- A commitment to high company standards
- Flex schedule - some weekends and evenings.
- Work varied shifts, including weekends and holidays.
More about this job
Responsibilities
Drive store sales, profitability, and customer service by leading staff, optimizing scheduling and payroll, and maintaining strong selling and service standards. Oversee merchandising, inventory, asset protection, corporate sales relationships, and operational reporting while managing hiring, onboarding, and employee performance.
Requirements
Requires post-secondary education or equivalent and 3–5 years of progressive retail supervisory or management experience. Candidates must be certified fitters with 3–5 years of golf sales and fitting experience; Pro Shop repair experience is an asset, along with strong communication, leadership, organizational, and financial analysis skills.
Skills
- Retail Management
- Sales Growth
- Customer Service
- Staff Scheduling
- Payroll Management
- Coaching And Training
- Performance Management
- Golf Club Fitting
- Product Knowledge
- Merchandising
- Inventory Management
- Loss Prevention
- Financial Analysis
- Corporate Sales
- Communication
- Team Leadership
Benefits
- Health Coverage
- Dental Coverage
- Vision Coverage
- Employee Discounts
- PGA of Canada Annual Dues Reimbursement
- Players Package
- Vendor Pro Deals
- Product Training
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
- Sports & Recreation
Keywords
- Retail Management
- Golf Retail
- Golf Club Fitting
- Certified Fitter
- Golf Sales
- Pro Shop
- Regripping
- Reshafting
- Club Adjustments
- Customer Service
- Sales And Profitability
- Staff Scheduling
- Payroll Forecasting
- Timecard Approvals
- Employee Training
- Performance Feedback
- Corporate Sales
- Merchandising
- Visual Presentation
- Pricing And Promotions
- Inventory Replenishment
- Cycle Counts
- Loss Prevention
- Asset Protection
- Operational Reporting
- Conversion Analysis
- Hiring And Onboarding
- Employee Records
- Labor Spend Analysis