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Added 41 mins ago
AA
Sales Pro (Parts Advisor)
Advance Auto Parts
Kingston, ON
- $17.95 to $21.55 CAD / hour
- Full-time
…the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety…
Added 55 mins ago
BI
Customer Service Representative
BEHLEN Industries LP
Brandon, MB
- Full-time
Reporting to the Customer Service Manager, our Customer Service Representative is knowledgeable about AG Products as well as pre-engineered steel building systems; supporting and working…
Added 55 mins ago
Health Services Manager - Primary Health Care
Nova Scotia Health and IWK Health
Sydney, NS
…of the manager related to program leadership, human resource management, fiscal management, development and assurance of professional standards are to be aligned with the established…
Added 1 hour ago
GO
Customer Service Representative
Government of New Brunswick
Fredericton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Fredericton team as a Customer Service Representative.
Added 1 hour ago
GO
Customer Service Representative
Government of New Brunswick
Burton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Burton team as a Customer Service Representative.
Added 1 hour ago
S
Registered Nurse (RN), Pediatric Intensive Care Unit (PICU) - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
…initiative that aims to improve the working environment of nurses in order to provide better quality care to our patients. Learn more at…
Added 1 hour ago
S
Registered Nurse, Operating Room Surgical Suite - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
…initiative that aims to improve the working environment of nurses in order to provide better quality care to our patients. Learn more at…
Added 1 hour ago
PH
Registered Nurse (RN), Oncology Clinic - BC Cancer Kelowna
Provincial Health Services Authority
Kelowna, BC
- Full-time
…including but not limited to: assessment, intervention, symptom management, treatment coordination and administration, teaching, counselling, support and follow up consistent with…
Added 2 hours ago
J
Advisor in occupational injury management
JobsMedia.io
Quebec, QC
- Full-time
Novo is looking for an occupational injury management advisorto join its team. You will be able to work in hybrid mode from our office in Quebec, Longueuil or Laval. Your primary role will…
Added 2 hours ago
J
Advisor in occupational injury management
JobsMedia.io
Laval, QC
- Full-time
Novo is looking for an occupational injury management advisorto join its team. You will be able to work in hybrid mode from our office in Quebec, Longueuil or Laval. Your primary role will…
Added 2 hours ago
J
Advisor in occupational injury management
JobsMedia.io
Longueuil, QC
- Full-time
Novo is looking for an occupational injury management advisorto join its team. You will be able to work in hybrid mode from our office in Quebec, Longueuil or Laval. Your primary role will…
Added 3 hours ago
GB
Inside Sales Support
Gentek Building Products - Canada
Sudbury, ON
- Full-time
As a Branch Inside Sales Support representative, you love to “ ACT ”:
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Constant, QC · St Constant, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 5 hours ago
HI
Junior Technical Sales/Sales Assistant
Hillmar Industries Ltd.
Delta, BC
- Full-time
Experience with CRM systems, ERP platforms, or other sales and order management software is an asset.
Added 8 hours ago
PT
AV Estimator lI
Paladin Technologies
Toronto, ON
- Full-time
The successful candidate will work closely with Sales, Project Management, Engineering, and Vendor Partners to develop compliant and cost-effective AV solutions.
Added 9 hours ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
…referring unit. Perform other associated clerical duties in order to complete patient examination when…
Added 9 hours ago
BB
AV Estimator lI
Bosch Building Technologies North America
Toronto, ON
- Full-time
The successful candidate will work closely with Sales, Project Management, Engineering, and Vendor Partners to develop compliant and cost-effective AV solutions.
Added 10 hours ago
TH
Associé(ée) à la mise en marché (temps partiel)
The Home Depot Canada
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
Maintain, order, and install display material/signage/brochures
Added 10 hours ago
CC
Entry Level Suspension Technician
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Complete work orders, document findings, and communicate clearly with service advisors or management.
Added 10 hours ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 10 hours ago
PF
Afternoon Warehouse Associate Replenisher
Performance Food Group
Milton, ON
- Full-time
…during the application or interview process, please contact a HR…
Added 10 hours ago
PF
Afternoon Warehouse Associate Full Case
Performance Food Group
Milton, ON
- Full-time
Restocking order selection zones as necessary and consolidating merchandise.
Added 10 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 10 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Toronto, ON · Etobicoke, ON
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 10 hours ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…

Golf Town

Bilingual Customer Care Representative (EN/FR)

Woodbridge, ON, Canada

An hourly rate of $24.00 and opportunities to grow your career in the sports lifestyle. · Full-time

Apply About employer

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Job details

Pay: An hourly rate of $24.00 and opportunities to grow your career in the sports lifestyle.
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 1- 3 years’ retail/customer care experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are;

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.

As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.

Why Work Here?

Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
An hourly rate of $24.00 and opportunities to grow your career in the sports lifestyle.

What You'll Do;

As a Bilingual Customer Care Representative (FR/EN) with Golf Town, you will deliver an exceptional customer experience by providing timely, accurate, and professional support through email and case management in both French and English.

In this role, you will assist customers with inquiries about orders, returns, gift cards, product information, warranties, and online shopping experience. You will work collaboratively with internal store support centre (SSC) teams, stores and the wider Customer Care team to help resolve customer concerns, support operational processes, and maintain high service standards across all customer touchpoints.

Provide exceptional Customer Care as per the Sporting Life Group Mission Statement.  
Manage inbound customer cases and email communication in a timely and professional manner.
Support departmental KPI performance including First Response Time (FRT), Average Handling Time (AHT), productivity, quality standards, and timely case resolution. 
Respond to customer inquiries related to online orders, returns, exchanges, carrier issues, promotions and product support.
Investigate and resolve customer issues that may impact order fulfillment or delivery.
Resolve customer concerns by identifying solutions and escalating issues when required.
Complete discounts, and goodwill resolutions when appropriate. 
Manage and respond to customer-related store emails while partnering with support teams as required. 
Maintain accurate records of all customer interactions within Service Cloud and other company systems. 
Review and update reports, logs, and case documentation as directed by leadership. 
Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes. 
Contribute to a positive and collaborative team environment.
Follow established policies, procedures, and service guidelines to ensure consistency and accuracy.
Perform other related assignments and duties as required.

What You'll Bring;

1- 3 years’ retail/customer care experience.
Bilingual (French/English) with excellent verbal and written communication skills.  
Customer-focused individual who works well in a team environment.
Highly organised with the ability to manage multiple priorities and adapt in a fast-paced environment. 
Ability to learn new systems and processes quickly.
Strong customer service, problem-solving, and conflict-resolution skills.
Ability to communicate professionally and empathetically with customers.
Strong attention to detail and ability to accurately document customer interactions.
Comfortable collaborating with cross-functional teams and business partners. 
Working knowledge of Salesforce (Service Cloud, Commerce Cloud) and Microsoft D365 Knowledge systems is considered an asset. 
Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. 
College or university education is an asset.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

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More about this job

Responsibilities

Provide timely, professional customer support in French and English through email and case management, addressing inquiries about orders, returns, products, warranties, and online shopping. Investigate and resolve customer issues, document interactions in company systems, support service KPIs, and collaborate with stores and internal teams.

Requirements

Candidates should have 1–3 years of retail or customer care experience and excellent written and verbal communication skills in French and English. Strong customer service, problem-solving, organization, attention to detail, and teamwork are required; familiarity with Salesforce Service Cloud, Commerce Cloud, and Microsoft D365 Knowledge is an asset, as is college or university education.

Skills

Bilingual Communication
Customer Service
Written Communication
Verbal Communication
Problem-Solving
Conflict Resolution
Case Management
Order Support
Returns and Exchanges
Issue Escalation
Attention to Detail
Time Management
Team Collaboration
Salesforce Service Cloud
Salesforce Commerce Cloud

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Employee Discounts
Vendor Pro Deals
Product Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail
French
English
Email Support
Case Management
Online Orders
Returns
Exchanges
Gift Cards
Product Support
Warranties
Order Fulfillment
Carrier Issues
Promotions
First Response Time
Average Handling Time
Service Cloud
Commerce Cloud
Salesforce
Microsoft D365 Knowledge
Customer Experience
Case Documentation
Issue Resolution
Escalation
Cross-Functional Collaboration
KPI Performance

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