Jobs in Canada

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Added 9 mins ago
M
Student Intern-Property Management
Morguard
Toronto, ON
- Contract
Provide exceptional customer service to prospective and current residents
Added 9 mins ago
WC
(CAN) Overnight Associate
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 9 mins ago
WC
(CAN) Overnight Associate
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 9 mins ago
WC
(CAN) Overnight Associate
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 9 mins ago
WC
Overnight Associate
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 9 mins ago
WC
Overnight Associate
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 9 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
…opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and support the overnight team by living Walmart’s values and ensuring shelves are…
Added 9 mins ago
WC
(CAn0 General Merchandise Associate
Walmart Canada
Port Coquitlam, BC
- Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 9 mins ago
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eCommerce Operations Analyst, Order and Vendor Support. [AQ-25906]
Aquent
Toronto, ON
- $25 to $30 CAD / hour
- Contract
…power the seamless flow of online transactions for a leading retail organization. Partnering with Aquent, you will have the unique opportunity to make a tangible impact on a high-volume…
Added 1 hour ago
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Visual Merchandising Specialist | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 1 hour ago
OW
Eyewear Stylist - Oshawa
Oscar Wylee
Oshawa, ON
- Temporary
This is a great opportunity for someone interested in obtaining healthcare experience in a familiar retail setting. Successful applicants will possess the following:
Added 1 hour ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 1 hour ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Added 1 hour ago
L
Guest Experience Lead | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Added 1 hour ago
B
Seasonal Retail Sales Associate, Burlington Mall
Bell
Burlington, ON
- Full-time
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 1 hour ago
S
Seasonal Retail Sales Consultant - Part Time - Scarborough T.C. , ON
SWAROVSKI
Toronto, ON · Scarborough, ON
- Part-time
Highly motivated and with a strong customer service orientation
Added 1 hour ago
S
Seasonal Retail Sales Consultant - Part Time - Scarborough T.C. , ON
SWAROVSKI
Toronto, ON · Scarborough, ON
- Part-time
Highly motivated and with a strong customer service orientation
Added 1 hour ago
W
(CAN) Overnight Associate
Walmart
Kamloops, BC
- Full-time
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 1 hour ago
W
(CAN) Overnight Lead Department Manager
Walmart
Kamloops, BC
- Full-time
…opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and support the overnight team by living Walmart’s values and ensuring shelves are…
Added 2 hours ago
KS
Retail Sales Consultant
Kognitive Sales Solutions
Oshawa, ON
- Full-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultants across Canada to represent one of the…
Added 2 hours ago
KS
Retail Sales Consultant
Kognitive Sales Solutions
Regina, SK
- Part-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultants across Canada to represent one of the…
Added 2 hours ago
KS
Retail Sales Consultant
Kognitive Sales Solutions
Saskatoon, SK
- Part-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultants across Canada to represent one of the…
Added 2 hours ago
VS
Selling Associate-Metropolis at Metrotown VS
Victoria’s Secret & Co.
Burnaby, BC
- Full-time
The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.
Added 2 hours ago
TA
Sales Representative
The Acquisition Group
AB
- Full-time
Customer Engagement: Build strong, long-term relationships by acting as a trusted advisor for customers' home service needs.
Added 2 hours ago
TB
PT Support Associate - Seasonal
Tory Burch
Richmond, BC
- Part-time
We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to…

Golf Town

Bilingual Customer Care Representative (EN/FR)

Woodbridge, ON, Canada

An hourly rate of $24.00 and opportunities to grow your career in the sports lifestyle. · Full-time

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Job details

Pay: An hourly rate of $24.00 and opportunities to grow your career in the sports lifestyle.
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 1- 3 years’ retail/customer care experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are;

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999.

As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game.

Why Work Here?

Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Team-first culture that celebrates an active, sports lifestyle.
Fun, fast-paced hybrid environment where your passion for sport and style belongs.
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
An hourly rate of $24.00 and opportunities to grow your career in the sports lifestyle.

What You'll Do;

As a Bilingual Customer Care Representative (FR/EN) with Golf Town, you will deliver an exceptional customer experience by providing timely, accurate, and professional support through email and case management in both French and English.

In this role, you will assist customers with inquiries about orders, returns, gift cards, product information, warranties, and online shopping experience. You will work collaboratively with internal store support centre (SSC) teams, stores and the wider Customer Care team to help resolve customer concerns, support operational processes, and maintain high service standards across all customer touchpoints.

Provide exceptional Customer Care as per the Sporting Life Group Mission Statement.  
Manage inbound customer cases and email communication in a timely and professional manner.
Support departmental KPI performance including First Response Time (FRT), Average Handling Time (AHT), productivity, quality standards, and timely case resolution. 
Respond to customer inquiries related to online orders, returns, exchanges, carrier issues, promotions and product support.
Investigate and resolve customer issues that may impact order fulfillment or delivery.
Resolve customer concerns by identifying solutions and escalating issues when required.
Complete discounts, and goodwill resolutions when appropriate. 
Manage and respond to customer-related store emails while partnering with support teams as required. 
Maintain accurate records of all customer interactions within Service Cloud and other company systems. 
Review and update reports, logs, and case documentation as directed by leadership. 
Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes. 
Contribute to a positive and collaborative team environment.
Follow established policies, procedures, and service guidelines to ensure consistency and accuracy.
Perform other related assignments and duties as required.

What You'll Bring;

1- 3 years’ retail/customer care experience.
Bilingual (French/English) with excellent verbal and written communication skills.  
Customer-focused individual who works well in a team environment.
Highly organised with the ability to manage multiple priorities and adapt in a fast-paced environment. 
Ability to learn new systems and processes quickly.
Strong customer service, problem-solving, and conflict-resolution skills.
Ability to communicate professionally and empathetically with customers.
Strong attention to detail and ability to accurately document customer interactions.
Comfortable collaborating with cross-functional teams and business partners. 
Working knowledge of Salesforce (Service Cloud, Commerce Cloud) and Microsoft D365 Knowledge systems is considered an asset. 
Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. 
College or university education is an asset.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

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More about this job

Responsibilities

Provide timely, professional customer support in French and English through email and case management, addressing inquiries about orders, returns, products, warranties, and online shopping. Investigate and resolve customer issues, document interactions in company systems, support service KPIs, and collaborate with stores and internal teams.

Requirements

Candidates should have 1–3 years of retail or customer care experience and excellent written and verbal communication skills in French and English. Strong customer service, problem-solving, organization, attention to detail, and teamwork are required; familiarity with Salesforce Service Cloud, Commerce Cloud, and Microsoft D365 Knowledge is an asset, as is college or university education.

Skills

Bilingual Communication
Customer Service
Written Communication
Verbal Communication
Problem-Solving
Conflict Resolution
Case Management
Order Support
Returns and Exchanges
Issue Escalation
Attention to Detail
Time Management
Team Collaboration
Salesforce Service Cloud
Salesforce Commerce Cloud

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Employee Discounts
Vendor Pro Deals
Product Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Retail
French
English
Email Support
Case Management
Online Orders
Returns
Exchanges
Gift Cards
Product Support
Warranties
Order Fulfillment
Carrier Issues
Promotions
First Response Time
Average Handling Time
Service Cloud
Commerce Cloud
Salesforce
Microsoft D365 Knowledge
Customer Experience
Case Documentation
Issue Resolution
Escalation
Cross-Functional Collaboration
KPI Performance

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