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GA
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Good Shepherd Centres

Administrative Assistant

Hamilton, ON, L8N 2Z1, Canada

$25.3 to $29.98 CAD / hour · Full-time

Apply on goodshepherdcentres.applicantpro.com About employer

Applications open in a new tab.

Job details

Pay: $25.3 to $29.98 CAD / hour
Job type: Full-time
Experience: Minimum 5 years' experience and/or training in a related area.
Posting language: English
Posted: Nov 11, 2026

Original job description

Hours: Monday – Friday, 8:30am– 4:30pm

Rate of Pay: $25.30/ hour – $29.98/ hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions.)

Reason for Posting: This posting is for an existing vacancy.

Who We Are

At Good Shepherd Centres, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. We operate within an anti-racist, anti-oppression framework and are committed to integrating Harm Reduction practices into our programs.

This opportunity is with Good Shepherd – Non-Profit Homes (Housing Division).

How You Will Make an Impact

Reporting to the Director, Tenant and Housing Services, the Administrative Assistant supports the Housing Department by providing timely, respectful, and responsive service to tenants and staff. The role coordinates property management routines, supports tenant and property-related matters, and provides administrative and operational assistance to Property and Maintenance Managers while demonstrating Good Shepherd's Mission, Vision and Values.

Key Responsibilities

Coordinate property management routines and provide administrative support to Property and Maintenance Managers.
Respond to tenant inquiries by phone and in person and participate in tenant meetings, as required.
Maintain housing and organizational files, reports, records, keys, and fob logs.
Coordinate pest control activities, including notices, follow-up, treatment recommendations, and monthly tracking reports.
Liaise with tenants and service contractors as requested by Managers.
Conduct unit turnover and annual inspections with Property/Maintenance Managers; coordinate repairs, maintenance, and work orders.
Prepare lease signing packages and conduct lease signings in the absence of the Property Manager.
Prepare tenant correspondence and relevant Landlord and Tenant Board (LTB) forms as requested.
Coordinate move-in/move-out processes and notify Finance, as required.
Assist with service requests, work orders, bank deposits, and budget/expenditure tracking during peak periods or staff absences.
Provide coverage for essential Rental/Office Clerk duties when required.
Gather information, prepare reports, and make recommendations regarding unit turnovers as directed.
Support staff interview packages and candidate pre-screening, as required.
Facilitate cross-training and contribute to a strong, cohesive Housing Department.
Archive Housing and Maintenance files and reports.
Provide administrative support to the Director of Tenant and Housing Services, as required.
Perform other related duties as assigned.

What You Bring to Our Team

Minimum 5 years' experience and/or training in a related area.
Office Administration Diploma or equivalent qualification.
Knowledge of the Housing Services Act (HSA) and Residential Tenancies Act (RTA), including RGI administration, landlord/tenant rights and responsibilities, notice procedures, and compliance requirements.
Ability to interpret legislation and apply it accurately in rental administration and tenant relations.
Excellent verbal and written communication, interpersonal, organizational, and problem-solving skills.
Excellent computer skills, including Excel and Word; experience with Arcori is an asset.
Ability to adapt and work effectively in a fast-paced and changing environment.
Creativity, flexibility, and strong attention to detail.
Respectful, compassionate, culturally competent, and hospitable approach when working with tenants, staff, volunteers, and stakeholders.
Responsive and available to meet the needs of others.
CPR/First Aid and WHMIS certification.
Committed to anti-racist/anti-oppressive practice and demonstrated commitment to the mission and values of Hospitality, Respect, Responsibility, Quality, and Spirituality.

What We Offer

Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
POSITIVE and ENCOURAGING atmosphere
Make a difference and provide HOPE
Extended Health Benefits

Join our team and be part of a team that values dignity, respect, collaboration, and providing quality housing services to our community.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework and we are committed to integrating Harm Reduction practices. Will require a vulnerable police check.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Thank you for your interest in joining our team. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

#INDSJ1

Apply on goodshepherdcentres.applicantpro.com About employer

More about this job

Responsibilities

The Administrative Assistant supports the Housing Department by coordinating property management routines and providing administrative assistance to Property and Maintenance Managers. They are responsible for responding to tenant inquiries, maintaining housing files, and facilitating move-in/move-out processes.

Requirements

Candidates must have a minimum of 5 years of experience and an Office Administration Diploma or equivalent. Proficiency in the Housing Services Act and Residential Tenancies Act is required, along with strong computer skills and relevant safety certifications.

Skills

Property Management
Administrative Support
Tenant Relations
Housing Services Act Knowledge
Residential Tenancies Act Knowledge
Record Keeping
Report Preparation
Conflict Resolution
Communication Skills
Organizational Skills
Microsoft Excel
Microsoft Word
First Aid
CPR
WHMIS
Data Entry

Benefits

Extended Health Benefits
Employee Assistance Program
Family Assistance Program
Staff Recognition Programs
Professional Development Support
Continuing Education Support

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Administrative Assistant
Housing Services Act
Residential Tenancies Act
Tenant Relations
Landlord and Tenant Board
Arcori
Microsoft Excel
Microsoft Word
First Aid
CPR
WHMIS
Unit Turnover
Maintenance Coordination
Lease Signing
Record Management
Non-Profit
Harm Reduction
Anti-Oppression
Budget Tracking

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