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Added 3 mins ago
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Assistant Branch Manager - Office 1714
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- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
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Good Shepherd Centres

Senior Shelter Support Worker- Barton Tiffany Shelter

Hamilton, ON, L8N 2Z1, Canada

$27.53 to $31.91 CAD / hour · Full-time

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Job details

Pay: $27.53 to $31.91 CAD / hour
Job type: Full-time
Experience: A minimum of 3 years of experience (or a combination of education and experience) in the housing and homelessness sector, with a focus on residential settings.
Posting language: English
Posted: Oct 26, 2026

Original job description

Hours of Work: The successful candidates must be available to work 12-hour rotating shifts, including Days and Overnights.

Rate of Pay: $27.53/hour - $31.91/hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions).

Reason For Posting: The posting is for an existing position.

Who We Are

At Good Shepherd we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentrces.ca

Good Shepherd Centres' Barton-Tiffany Shelter provides temporary accommodation to individuals and 2-person households who face exceptional barriers to accessing traditional shelter programs and/or sustainable housing. This housing-focused program offers private, self-contained units for residents (and their pets) on a site owned by the City of Hamilton.

We are currently seeking Senior Shelter Support Workers to support residents in this innovative shelter environment. Senior Shelter Workers provide intensive, adaptive services to residents with complex barriers to finding and sustaining housing in the community.

If you have proven experience and are ready to take the next step in your career, we'd love to hear from you! This is a unique opportunity to continue to grow with Good Shepherd and to contribute to an impactful new initiative.

How You Will Make an Impact

Reporting to the Senior Program Manager, you will work with a multi-disciplinary team to maintain a safe, hospitable environment and to support residents in establishing and achieving plans that will assist them in optimizing their quality of life and achieving housing stability in the community.

This role includes working with the Senior Program Manager in the development and implementation of enhanced support frameworks to improve shelter operations.

Ideal candidates will bring several years of progressive experience in crisis intervention and housing-focused case management. Demonstrated skill in supporting people impacted by housing instability, poverty, social isolation, mental health issues and substance use is essential.

In this role you will:

Support individuals, couples and people with pets who are unhoused in a unique shelter setting.
Leverage your professional skills, experience and creativity to provide housing-focused case management services anchored in the principles of Housing First.
Use your skills and experience to offer crisis intervention, strengths-based supports, and a range of services including referral, advocacy and supportive counselling to assist clients in achieving their goals
Demonstrate professionalism, as well as excellent communication and documentation skills
Utilize your knowledge of homelessness, poverty, trauma, mental health issues, substance use, and gender-based violence in offering safe, accessible and respectful care
Provide services and supports that are grounded in harm reduction, trauma-informed, anti-racist, anti-oppressive frameworks
Provides peer support, helps address day-to-day shelter operations, and assists with training and onboarding of Shetler Emergency Workers, as directed by the Senior Manager.
Observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

A minimum of 3 years of experience (or a combination of education and experience) in the housing and homelessness sector, with a focus on residential settings.
A diploma or degree in a social services-related field.
Advanced crisis intervention skills and experience, and in-depth knowledge / experience of mental health and addiction support.
Ability to work in a lower - barrier, housing-focused shelter environment with women, men transgender and non-binary adults - both singles and couples.
Demonstrated ability to provide services to individuals impacted by poverty, trauma, mental health issues and substance use within harm reduction, trauma-informed, anti-racist/anti-oppressive frameworks.
Ability to work both indoors and outdoors and in an environment that accommodates pets/animal.
A valid driver's license is an asset for this position.
Fluency in a language in addition to English an asset.

What We Offer

Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
Staff recognition programs along with access to self-care supports and EMPLOYEE
FAMILY ASSISTANCE PROGRAM (EAP)
POSITIVE and ENCOURAGING atmosphere
Make a difference and provide HOPE
Extended Health Benefits

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

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More about this job

Responsibilities

The Senior Shelter Support Worker provides intensive, housing-focused case management and crisis intervention to residents with complex barriers. They also assist in maintaining a safe environment and support the development of shelter operations alongside the Senior Program Manager.

Requirements

Candidates must have at least 3 years of experience in the housing and homelessness sector and a diploma or degree in a social services-related field. Advanced skills in crisis intervention, mental health, and addiction support are essential for this role.

Skills

Crisis intervention
Housing-focused case management
Harm reduction
Trauma-informed care
Mental health support
Addiction support
Advocacy
Supportive counselling
Communication skills
Documentation
Peer support
Conflict resolution
Anti-racist practice
Anti-oppressive practice
Safety planning

Benefits

Extended health benefits
Professional development
Staff recognition programs
Self-care supports
Employee family assistance program

Visa sponsorship

Not detected in the job text

Keywords

Shelter support
Housing first
Homelessness
Poverty
Mental health
Substance use
Crisis intervention
Case management
Harm reduction
Trauma-informed
Anti-racist
Anti-oppressive
Social services
Gender-based violence
Residential settings
Advocacy
Supportive counselling
Occupational health and safety

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