Customer Success Manager
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of customer success, account management, or client relations experience
- Posting language
- English
- Posted
Original job description
We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.
As part of our customer success team, you'll work closely with legal professionals, compliance officers, and IT teams to ensure our solutions seamlessly integrate into their workflows and deliver measurable business outcomes.
Key Responsibilities
- Manage relationships with enterprise clients throughout their lifecycle
- Drive customer onboarding, adoption, and expansion of our compliance platform
- Serve as the primary point of contact for customer success initiatives
- Identify opportunities for account growth and upselling
- Collaborate with sales, product, and engineering teams to address customer needs
- Monitor customer health metrics and proactively address potential issues
- Conduct regular business reviews and success planning sessions
- Gather customer feedback and advocate for product improvements
- 2+ years of customer success, account management, or client relations experience
- Experience working with enterprise B2B clients
- Strong communication and presentation skills
- Ability to understand and explain complex technical solutions
- Experience with CRM systems and customer success platforms
- Data-driven approach to measuring and improving customer outcomes
- Bachelor's degree in business, communications, or related field
- Proven track record of meeting or exceeding retention targets
- Experience in legal technology, compliance, or regulatory software
- Previous experience in SaaS or subscription-based business models
- Knowledge of legal processes and corporate compliance requirements
- Experience with customer success metrics and KPI tracking
- Familiarity with project management methodologies
- Previous startup or high-growth company experience
- Professional certifications in customer success or account management
- Bilingual capabilities (English/French) for Canadian market
More about this job
Responsibilities
Manage enterprise customer relationships throughout the customer lifecycle, driving onboarding, adoption, retention, and account growth for a compliance automation platform. Monitor customer health, lead business reviews and success planning, coordinate with internal teams to resolve customer needs, and advocate for product improvements.
Requirements
Requires at least two years of customer success, account management, or client relations experience, including work with enterprise B2B clients, and a track record of meeting or exceeding retention targets. Candidates should have strong communication and presentation skills, be able to explain complex technical solutions, use CRM and customer success platforms, take a data-driven approach, and hold a bachelor's degree in business, communications, or a related field.
Skills
- Customer Success
- Enterprise Account Management
- Customer Onboarding
- Customer Adoption
- Account Expansion
- Upselling
- Customer Retention
- Customer Health Monitoring
- Business Reviews
- Success Planning
- Cross-Functional Collaboration
- Customer Advocacy
- Data-Driven Decision-Making
- Technical Communication
- CRM Systems
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Management & Leadership
- Legal
- Technology
Keywords
- Customer Success
- Enterprise B2B
- Account Management
- Client Relations
- Compliance Automation
- Compliance Platform
- Legal Technology
- Regulatory Software
- SaaS
- Subscription-Based Business Models
- Customer Onboarding
- Customer Adoption
- Account Expansion
- Upselling
- Customer Retention
- CRM Systems
- Customer Success Platforms
- Customer Health Metrics
- Customer Success Metrics
- KPI Tracking
- Business Reviews
- Success Planning
- Product Feedback
- Cross-Functional Collaboration
- Legal Processes
- Corporate Compliance
- English
- French