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Added 12 mins ago
H
HVAC Designer
Honeywell
Markham, ON
- Full-time
Possesses the ability to communicate technical concepts/solutions to internal and external customers, e.g. conducting site walks, accurately reviewing customer specs, and with the ability…
Added 12 mins ago
YG
Preconstruction Project Manager
York Group
Edmonton, AB
- Full-time
Preconstruction Project Manager is the technical expert on each pursuit, defining the functional requirements a building must meet to support the client's operation before it is priced.…
Added 26 mins ago
LT
Business Applications Analyst I
LMI Technologies
Burnaby, BC
- Full-time
Reporting to the Business Applications Manager and based in our Burnaby headquarters, the ERP Administrator provides functional support, access management, and reporting visibility to…
Added 26 mins ago
O
Senior Exam Development Program Manager, NetSuite Certification
Oracle
Canada
- Full-time
The NetSuite Certification Program Manager provides progressive, role-based credentials that validate a candidate's ability to apply NetSuite leading practices, from foundational Associate…
Added 26 mins ago
O
Exam Development Program Manager, NetSuite Certification
Oracle
Canada
- Internship
The NetSuite Certification Program Manager provides progressive, role-based credentials that validate a candidate's ability to apply NetSuite leading practices, from foundational Associate…
Added 26 mins ago
O
Program Manager, Learning Content Programs-NetSuite
Oracle
Canada
- Internship
We are seeking a highly organized, detail-oriented Program Manager to own learning content programs from intake through publication. This role partners closely with instructional designers,…
Added 27 mins ago
WT
Customer Service Representative
Water Treatment Equipment Co
Vernon, BC
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 29 mins ago
A
Workfront Fusion
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…work. In this role, you will deliver hands-on Fusion-based solutions - designing and testing automations, supporting discovery sessions, and working across client engagements to translate…
Added 29 mins ago
UO
Change and Transformation Lead
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…offerings within the Faculty of Medicine’s IT unit – Digital Solutions. The Change & Transformation Lead provides strategic leadership and advice to Faculty of Medicine management and…
Added 29 mins ago
AS
Site Manager
Apple Self Storage
Bradford West Gwillimbury, ON
- $45,000 to $50,000 CAD / year
- Full-time
As a Site Manager, you run the show at your storage location. You lead the team, drive sales, and make sure customers have a great experience - all while ensuring the site is safe, clean,…
Added 29 mins ago
AS
Sales Associate
Apple Self Storage
Bradford West Gwillimbury, ON
- $18 to $20 CAD / hour
- Part-time
As a Sales Associate, you support your manager and customers at your storage location. You drive sales and make sure customers have a great experience - all while ensuring the site is safe,…
Added 29 mins ago
IM
Business Development Manager
Ingram Micro
Mississauga, ON · Canada - Ontario - Corporate
- Full-time
…business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at…
Added 43 mins ago
CC
Retail Shift Leader
Canna Cabana
Kamloops, BC
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM/ASM
Added 43 mins ago
BC
Program Integration Manager
Bantrel Co.
Toronto, ON
- Full-time
For 40 years we have delivered end-to-end solutions for some of Canada’s most challenging and complex energy, mining, infrastructure, and nuclear projects, with an unrelenting focus on…
Added 52 mins ago
CN
Laboratory Operations Coordinator
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Sound technical knowledge of a broad range of engineering and maintenance requirements. Knowledge of CNL’s practices, procedures, and organization is required.
Added 52 mins ago
O
Senior Program Manager, Learning Content Programs NetSuite
Oracle
Canada
- Internship
…high standard, with a video-first approach. The Senior Program Manager sets the strategic direction, standards, and operating model that are growing our…
Added 52 mins ago
WI
Senior Archaeologist
WSP in Canada
Windsor, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 52 mins ago
SP
Technical Lead, Enterprise Applications
Spark Power ⚡
ON · Ontario, Canada
- Other
Spark Power, a trusted partner in energy in North America, are looking for a Technical Lead, Enterprise Applications to join our team. Enterprise Applications provides oversight of the…
Added 52 mins ago
J
Senior Environmental Planner
Jacobs
Burnaby, BC
- $117,900 to $184,200 USD / year
- Full-time
In this position, you will support the regulatory strategy, planning and permitting, and technical delivery of privately owned infrastructure projects across Western Canada. This role…
Added 52 mins ago
J
Senior Environmental Planner
Jacobs
Victoria, BC
- $117,900 to $184,200 USD / year
- Full-time
In this position, you will support the regulatory strategy, planning and permitting, and technical delivery of privately owned infrastructure projects across Western Canada. This role…
Added 55 mins ago
J
Senior Environmental Planner
Jacobs
Calgary, AB
- $117,900 to $184,200 USD / year
- Full-time
In this position, you will support the regulatory strategy, planning and permitting, and technical delivery of privately owned infrastructure projects across Western Canada. This role…
Added 55 mins ago
J
Senior Environmental Planner
Jacobs
AB · Edmonton, AB
- $117,900 to $184,200 USD / year
- Full-time
In this position, you will support the regulatory strategy, planning and permitting, and technical delivery of privately owned infrastructure projects across Western Canada. This role…
Added 1 hour ago
YG
AI Specialist, Construction
York Group
Edmonton, AB
- Full-time
…scalable. The AI Specialist is a critical enabler of the Client Solutions department’s ability to identify opportunity, win business, move faster, and differentiate the Company in the…
Added 1 hour ago
EB
AI Solutions Engineer, Technology Workplace Services
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…services from banking and lending, to trust and credit union…
Added 1 hour ago
S
New Business Development
Synechron
Mississauga, ON
- Full-time
Engage effectively with business and technical stakeholders, translating business challenges into technology-led solutions.

Good Standing AI

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of customer success, account management, or client relations experience
Posting language: English
Posted: Jul 22, 2026

Original job description

About The Role

We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.

As part of our customer success team, you'll work closely with legal professionals, compliance officers, and IT teams to ensure our solutions seamlessly integrate into their workflows and deliver measurable business outcomes.

Key Responsibilities

Manage relationships with enterprise clients throughout their lifecycle
Drive customer onboarding, adoption, and expansion of our compliance platform
Serve as the primary point of contact for customer success initiatives
Identify opportunities for account growth and upselling
Collaborate with sales, product, and engineering teams to address customer needs
Monitor customer health metrics and proactively address potential issues
Conduct regular business reviews and success planning sessions
Gather customer feedback and advocate for product improvements

Required Qualifications

2+ years of customer success, account management, or client relations experience
Experience working with enterprise B2B clients
Strong communication and presentation skills
Ability to understand and explain complex technical solutions
Experience with CRM systems and customer success platforms
Data-driven approach to measuring and improving customer outcomes
Bachelor's degree in business, communications, or related field
Proven track record of meeting or exceeding retention targets

Preferred Qualifications

Experience in legal technology, compliance, or regulatory software
Previous experience in SaaS or subscription-based business models
Knowledge of legal processes and corporate compliance requirements
Experience with customer success metrics and KPI tracking
Familiarity with project management methodologies
Previous startup or high-growth company experience
Professional certifications in customer success or account management
Bilingual capabilities (English/French) for Canadian market

Apply About employer

More about this job

Responsibilities

Manage enterprise customer relationships throughout the customer lifecycle, driving onboarding, adoption, retention, and account growth for a compliance automation platform. Monitor customer health, lead business reviews and success planning, coordinate with internal teams to resolve customer needs, and advocate for product improvements.

Requirements

Requires at least two years of customer success, account management, or client relations experience, including work with enterprise B2B clients, and a track record of meeting or exceeding retention targets. Candidates should have strong communication and presentation skills, be able to explain complex technical solutions, use CRM and customer success platforms, take a data-driven approach, and hold a bachelor's degree in business, communications, or a related field.

Skills

Customer Success
Enterprise Account Management
Customer Onboarding
Customer Adoption
Account Expansion
Upselling
Customer Retention
Customer Health Monitoring
Business Reviews
Success Planning
Cross-Functional Collaboration
Customer Advocacy
Data-Driven Decision-Making
Technical Communication
CRM Systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise B2B
Account Management
Client Relations
Compliance Automation
Compliance Platform
Legal Technology
Regulatory Software
SaaS
Subscription-Based Business Models
Customer Onboarding
Customer Adoption
Account Expansion
Upselling
Customer Retention
CRM Systems
Customer Success Platforms
Customer Health Metrics
Customer Success Metrics
KPI Tracking
Business Reviews
Success Planning
Product Feedback
Cross-Functional Collaboration
Legal Processes
Corporate Compliance
English
French

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