Performance Head Coach

Company Description GoodLife Fitness, founded in 1979 in London, ON, has grown to be the largest fitness club chain in Canada and one of the largest globally. Guided by the vision of providing everyone in Canada the opportunity to live a fit and healthy good life, the company operates hundreds of clubs nationwide. Thousands of team members work together to support members in improving their health and wellness every day. GoodLife Fitness emphasizes community, accessibility, and a supportive environment for both members and associates.

Who is a Performance Head Coach?

The Performance Head Coach is responsible for providing exceptional service to all Members accessing Performance Programming through the development of their Coaches, while ensuring the overall success of Performance Programming and creating a sense of community. Additionally, the Head Coach provides high-quality coaching, engagement and instruction to their coaches.

Do you have what it takes?:

• Ability to inspire, engage and energize our Coaches
• Exemplary leadership, written and verbal communication skills
• Excellent time management, planning and organizational skills
• Knowledge of the Health and Fitness Industry
• Proven leadership ability with a passion for helping others lead healthier lifestyles
• Superior influencing and coaching skills
• Superior analytical, evaluative, and problem-solving abilities
• Ability to mentor, manage change and consistently act as a role model
• Ability to establish and maintain professional working relationships with all levels of the organization
• Member Focused
• Proactive, flexible and adaptable
• Energetic and personable with consistent Peak Attitude
• Drive for results
• Ability to fully understand and embrace company Culture
• Ability to set and manage priorities judiciously, solid judgment and critical thinking skills
• Previous small group or team training experience
• Complete certifications within first three months
• Ability to inspire, entertain and energize participants
• Previous customer service experience
• Experience working with sales goals
• Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility

What you will be doing:

• Responsible for the hiring, training, performance and development of the Performance Coaches
• Responsible for ensuring Performance Program success
• Responsible for implementing and managing all administration, policies, procedures and systems as directed by the Vice President of Group Experience with reference to the Performance program. They will report directly to the General Manager
• Input to a collaborative approach to planning and execution of Performance classes. This includes special events, releases, and member retention and attraction strategies
• Implement all Performance directives as per the Vice President of Group Experience
• Responsible for leading Performance Starter classes 2 - 4 per week
• Consistently working to build and maintain Performance Member base, including walk arounds, Performance Trials, phone calls to existing Members, outreach to community events when required, booths, testimonials, etc.
• Strong presence in the Club. Visible time at the Front Desk before Performance Classes and working to build great relationships and a strong Performance community
• Promote Performance through Social Media accounts, Newsletters and Special Events, as directed by the Vice President of Group Experience
• You will belong to a Performance Head Coach network, and on occasion will be asked to collaborate on programming development and education content
• Handle Performance Member complaints and concerns
• Meet with Sales Team to promote weekly special events that are happening
• Participate in Sales Launch and Club Kickoff meetings as well as scheduled Divisional Manager/General Manager meetings when required
• Plan and deliver training for Coaches for team practices and development as directed

What's in it for you:

Ongoing training and development to ensure a long and successful career path

FREE Fitness membership

Group health care plans

Fun and energetic atmosphere to come to every day!