Receptionist

Goodmans LLP is internationally recognized as one of Canada’s leading and most innovative law firms. We offer market leading expertise in M&A, corporate, securities and finance, private equity, real estate, tax, restructuring, litigation and other business-related specialties.

What makes Goodmans a great place to work? It starts with our people. At Goodmans you will be part of a collaborative team where you will feel valued, connected and supported. We foster a dynamic and engaging culture that values diversity, equity and inclusion. If you are looking for a challenging and rewarding opportunity, then this is the place for you. Join us and put yourself in good company.

We are seeking a full-time Receptionist to join our Client Services team. Reporting to the Team Leader, Client Services, you will play a key role as the first point of contact for clients, visitors, and guests. In this position, you will be responsible for delivering an exceptional client experience by providing professional, courteous, and efficient service. The ideal candidate is client-focused, highly organized, and thrives in a collaborative environment, demonstrating a strong commitment to service excellence, professionalism, and attention to detail.

Key Responsibilities:

• Deliver a warm, professional, and welcoming experience for all clients, visitors, and guests, serving as the first point of contact for the firm.
• Greet and assist guests upon arrival, notify internal contacts of their arrival, and ensure all visitor requirements and special requests are addressed promptly and professionally.
• Respond to incoming calls and general inquiries, directing requests to the appropriate individual or department
• Oversee daily meeting room requests through meeting room software; audit bookings daily to ensure that all meeting requirements have been accurately and communicated to the appropriate departments
• Provide support and training to firm members on meeting room booking systems and virtual meeting platforms, this includes launching meetings on Zoom and handing over hosting rights with some meetings taking place after-hours
• Maintain constant awareness of surroundings, including reception area and meeting rooms; this includes observing guests who may enter the floor without checking in at reception and escalating as required
• Serve as the firm's Emergency Response Program Dispatcher and participate in annual emergency preparedness and response training.
• Build and maintain familiarity with regular clients, visitors, vendors, and callers to enhance the overall guest experience.
• Assist the Client Services team by providing support and assistance to others during absences as needed and as business volumes dictate, including meeting and event set-up/teardown, assisting with catering orders, and other duties as assigned
• Perform daily opening and closing procedures, this includes opening/closing the main reception door and auditing each meeting room
• Contact and coordinate with building management as needed for any after-hour meeting requests/events (i.e. lighting, HVAC)
• Other duties as assigned

Requirements:

• High school diploma or equivalent
• 1-2 years of relevant experience within a professional services environment
• Excellent interpersonal skills and ability to foster strong relationships with clients
• Proficiency in MS Office applications including Word, Adobe, Outlook, Excel, and Teams
• Experience with meeting room software
• A team player who takes initiative and works well independently
• Discretion, confidentiality, good judgement, and attention to detail are essential
• Excellent written & verbal communication skills
• Demonstrates excellent client service and ability to anticipate client needs
• Flexibility to accommodate schedule adjustments based on business needs and operational requirements.

We Offer:

We’re proud to offer a workplace that’s both supportive and rewarding. When you join our team, you can look forward to:

• Competitive compensation that recognizes the value you bring to our team. For this role, the anticipated annual salary range is $50,000 - $55,000 commensurate with skills, experience and qualifications;
• Comprehensive benefits package that includes health, dental, vision, retirement savings, vacation and additional perks; and
• Continuous learning and professional development opportunities to support with your growth and career goals.

This opportunity is in respect of an existing vacancy. We may use artificial intelligence (AI) tools to assist with certain aspects of our recruitment efforts. Final hiring decisions are made by the Human Resources team in collaboration with the relevant manager.

Goodmans LLP is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Goodmans LLP invites applications from all qualified candidates. For applicants with disabilities requiring accommodation at any point in the recruitment process, please contact HR@goodmans.ca.