Jobs in Canada

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Added 11 mins ago
LH
Clinic Director
Lifemark Health Group
Prince Edward, ON
- $80,622 to $118,246 CAD / year
- Full-time
Support accreditation initiatives and ensure clinical standards and service expectations are upheld.
Added 11 mins ago
Sales Associate
EssilorLuxottica Group
Abbotsford, BC
1+ years experience in retail or customer service
Added 11 mins ago
Eyecare Sales Associate
EssilorLuxottica Group
Surrey, BC · South Surrey, BC
Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
Added 11 mins ago
GM
Production Scheduler - Canada
Greenstone Meats
Toronto, ON · Etobicoke, ON
- Full-time
Generate daily reports that indicate key performance indicators such as schedule adherence and customer service levels
Added 11 mins ago
Assistant Store Lead
Spark New Zealand
Hamilton, ON
You’ll be the smiling face leading our teams to deliver exceptional customer experiences and drive sales across our Centre Place store in Hamilton.
Added 11 mins ago
Sourcing Specialist
GoodMorning
Burnaby, BC · Edmonton, AB
Identify suppliers or service providers based on quality, cost, regulatory, and delivery performance.
Added 11 mins ago
G
Bilingual Customer Service Associate
GoodMorning
Edmonton, AB
- $23 to $25 CAD / hour
Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution:…
Added 11 mins ago
G
Full-Time Retail Sales Associate (Mayfield)
GoodMorning
Edmonton, AB
- Full-time
Offer value-added solutions, promote customer loyalty and provide exceptional customer service
Added 11 mins ago
Commercial Underwriter
Aviva
Ottawa, ON
…a focus on writing new business. In this position, you will service a substantial portfolio of commercial P&C business requiring a demonstrated underwriting ability and a commitment to…
Added 11 mins ago
Director, Talent Development
Liberty Utilities
Oakville, ON
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and…
Added 11 mins ago
Retail Sales Associate Part Time
Tailored Brands
Markham, ON
Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day
Added 26 mins ago
WF
Associate
Wireless Fix
Dieppe, NB
- Full-time
Company Description Wireless Fix is a retail and service business specializing in mobile device sales, accessories, and repairs. The company focuses on helping customers get the most out of…
Added 26 mins ago
WC
(CAN) Fashion Team Lead
Walmart Canada
Peace River, AB
- Full-time
…associates through teaching and training. Ensures a high level of customer service while ensuring task…
Added 26 mins ago
WC
(CAN) Associé de nuit
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 26 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Lethbridge, AB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 26 mins ago
WC
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 26 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lac-Mégantic, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 26 mins ago
WC
(CAN) Associé, produits laitiers et surgelés
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
…paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and…
Added 26 mins ago
WC
(CAN) Stockperson/Cartpusher
Walmart Canada
Peace River, AB
- Full-time
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 26 mins ago
WC
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 26 mins ago
VS
Community Dining Helper
Volunteer Success
Port McNicoll, ON
- Full-time
Must have a friendly and engaging disposition willing to jump in and interact with staff and attending clients
Added 26 mins ago
WC
(CAN) Associé, boulangerie
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
…the retail industry. A Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the bakery area, and assists with…
Added 26 mins ago
WC
(CAN) overnight associate
Walmart Canada
St. Catharines, ON
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 26 mins ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Concord, ON
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 26 mins ago
WC
(CAN) Meat Associate
Walmart Canada
St. Catharines, ON
- Full-time
…fast‑paced retail environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department clean, organized, and well‑stocked, and…

GoodMorning

Bilingual Customer Service Associate

Edmonton, AB, Canada

$23 to $25 CAD / hour

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Pay: $23 to $25 CAD / hour
Posting language: English
Posted: Sep 11, 2026

Original job description

About the role

Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution: working out what is wrong, explaining the fix in plain terms, making it happen, and following up to confirm it worked. You handle phone, email, and live chat across every brand in our portfolio, so no two conversations are alike, from quick answers to a difficult message an upset customer doesn’t want to hear. It suits someone who wants to fix the real problem rather than close the ticket, stays organized across several conversations at once, and treats a hard conversation as a chance to turn a frustrated customer into a loyal one.

What you'll do

Knowing the GoodMorning product range well enough to answer questions and recommend the right fit
Handling customer conversations across phone, email, and live chat, from first message to resolution
Getting to the root of a problem, explaining the fix in plain terms, making the correction happen, and following up to confirm it worked
Processing the actions a resolution requires, including returns, refunds, exchanges, replacements, and warranty claims
Coordinating with delivery carriers, the warehouse, suppliers, and other teams to move an issue to resolution
Finding solutions that fit the customer's situation and keep them with the brand
Knowing how our products compare to competitors, and being able to make that case to a customer
Learning the internal systems and tools the role runs on
Keeping customer records and internal notes accurate as you go
Recognizing when an issue needs to move up, and escalating it
Using your appeasement authority within the limits set for the role
Following established processes, and flagging better ones when you spot them
Hitting the KPI targets set for your level

Qualifications

High school diploma minimum; bachelor's degree preferred
One year of experience in a call center or comparable high-volume customer service role
Written and spoken fluency in English and French

Benefits & Perks

Competitive compensation, vacation, profit share, and equity package
100% employer-paid extended benefits - Health, Dental, & Optical
Employee Assistance Program
125% RRSP matching
Employee product discounts
Monthly Transportation Benefit for public transit or parking

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The associate will manage customer inquiries via phone, email, and live chat to resolve issues ranging from product questions to warranty claims. They are responsible for maintaining accurate records, coordinating with internal teams, and ensuring high levels of customer satisfaction.

Requirements

Candidates must have at least a high school diploma and one year of experience in a high-volume customer service role. Fluency in both English and French is required for this position.

Skills

Customer service
Communication
Problem solving
Conflict resolution
Bilingualism
Time management
Data entry
Escalation management
Product knowledge
Order processing
Refund processing
Warranty claims
Relationship management
Attention to detail

Benefits

Competitive compensation
Vacation
Profit share
Equity package
Health insurance
Dental insurance
Optical insurance
Employee assistance program
RRSP matching
Employee product discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Call Center
Returns
Refunds
Exchanges
Warranty Claims
KPI
Logistics
Communication
Problem Solving
Conflict Resolution
Relationship Management
Data Accuracy
Escalation

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Work requirements

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