Part-Time Retail Sales Associate (Mayfield)
- AB, Canada
- Edmonton, AB, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Working hours
- 16-20 hours a week
- Posting language
- English
- Posted
Original job description
About The Role
GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you.
- A customer-obsessed sales professional capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understanding individual sleep needs, and confidently recommending the right solution for a better sleep.
- From the moment a customer walks through our doors, the associate delivers a world-class, pressure-free experience that reflects our commitment to better sleep and better mornings. They play a key role in driving results while upholding GoodMorning.com’s values.
- The ideal candidate embraces an omnichannel experience, seamlessly supporting customers across retail, online, and digital touchpoints. They understand how our in store experience complements our eCommerce roots, ensuring every customer journey is consistent, convenient, and aligned with the GoodMorning.com brand promise.
- Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
- Offer value-added solutions, promote customer loyalty and provide exceptional customer service
- Acquire and maintain an industry-leading level of knowledge on our products and services
- Maintain awareness of competitor products and key comparative details
- Understand our systems and update customer records and internal documents daily
- Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
- Identify issues that need to be escalated to higher levels of support
- Meet or exceed target KPIs as laid out for individuals and team
- Other duties as reasonably assigned
- A passion for providing exceptional customer service
- 3 Year of sales and or customer service experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales)
- Understands what it means to sell the whole project
- Able to correspond in multiple tones to cater for different audiences in various situations
- Able to work both independently and as part of a team
- Strong multitasking skills, highly organized, follow-up skills
- Professional and positive attitude
- Basic Computer skills
- Hourly position: 16-20 hours a week, including weekends and holidays
- Hours of operation: Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location
- Competitive compensation
- Employee Assistance Program
- Employee product discounts
- Monthly Transportation Benefit for public transit or parking
GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.com is the place for you.
More about this job
Responsibilities
Assist customers in identifying sleep needs and recommend suitable products while delivering exceptional, pressure-free service across in-store and digital touchpoints. Maintain product and competitor knowledge, update customer records, resolve or escalate issues, and meet individual and team performance targets.
Requirements
Candidates should have three years of sales and/or customer service experience and be able to understand customer needs, recommend solutions, and close sales. They should also be organized, able to multitask and work independently or with a team, communicate appropriately with different audiences, and have basic computer skills.
Skills
- Customer Service
- Retail Sales
- Sales Target Achievement
- Customer Needs Assessment
- Product Knowledge
- Customer Loyalty
- Problem Resolution
- Active Listening
- Communication
- Multitasking
- Organization
- Follow-Up
- Teamwork
- Independent Work
- Basic Computer Skills
- Omnichannel Customer Support
Benefits
- Employee Assistance Program
- Employee Product Discounts
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
Keywords
- Retail Sales
- Customer Service
- Sleep Products
- Sales Targets
- Customer Experience
- Customer Loyalty
- Product Knowledge
- Competitor Analysis
- Customer Records
- Problem Resolution
- Issue Escalation
- Key Performance Indicators
- Omnichannel Retail
- E-Commerce
- Digital Touchpoints
- Sales Closing
- Basic Computer Skills
- Public Transit
- Parking