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Added 3 mins ago
NH
REGISTERED NURSE (RN), MED SURG
Northern Health - BC
Terrace, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Registered Nurse practices in accordance with the standards of professional practice and code…
Added 4 mins ago
BP
Culinary Supervisor
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Dryden, ON
- Full-time
You’ll report to the Kitchen Manager, General Manager and Franchisee, helping build a kitchen culture where people work hard, respect each other and celebrate a job well done.
Added 18 mins ago
Sales Associate
Laura Canada
Saskatoon, SK
Minimum of 3 shifts per week (minimum 3-hour shift)
Added 49 mins ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 49 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
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Animal Care Worker - Part-time occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Part-time
Under the general supervision of the Animal Resources Division Manager, the candidate performs animal care-related duties, technical procedures and administrative duties related to the care…
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Licensed Practical Nurse (LPN) or Research Nurse
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Montreal, QC
- Full-time
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RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
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Work under the supervision of the CMR supervisor and Project manager.
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
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Work under the supervision of the CMR supervisor and Project manager.
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RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 49 mins ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
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Added 1 hour ago
BP
Front of House Supervisor
Boston Pizza
Dryden, ON
- $21.95 CAD / hour
- Full-time
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Added 1 hour ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
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Added 1 hour ago
TR
Journeyperson Heavy Duty Mechanic
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Edmonton, AB
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SC
shift supervisor - Store# 86212, MISSION VILLAGE AT THE PONDS
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shift supervisor - Store# 55422, STOUFFVILLE
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chef de quart - Store# 27452, AV DES CANADIENS & DRUMMOND
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Added 1 hour ago
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Added 2 hours ago
WC
(CAN) Directs Store Delivery Associate
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WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Toronto, ON · Scarborough, ON
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WC
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Owen Sound, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 3 hours ago
GE
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Calgary, AB
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Added 3 hours ago
GE
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- Full-time
Under the direction of the Front of the House Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the various foodservice outlets in a timely manner.…

Goodwill Industries Ontario Great Lakes

Shift Supervisor

Waterloo, ON, Canada

$43,000 to $46,000 CAD / year · Full-time

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Job details

Pay: $43,000 to $46,000 CAD / year
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 1-2 years of experience supervising people and processes simultaneously.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 21, 2026

Original job description

Shift Supervisor

Vacancy Status: New Replacement Position

Position Type: Full-Time

Hours of Work: 40 hours per week

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Community Store Shift Supervisor is responsible for assisting the Store Manager and Assistant Manager in the day-to-day running of the Donated Goods retail store. The Shift Supervisor takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. Shift Supervisors must be prepared and capable of handling a variety of situations that may arise; when the Manager or Assistant Manager is not present, the Shift Supervisor is considered the acting Manager.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission
To strengthen people and communities through the power of work.

Vision
Everyone working and thriving in inclusive, sustainable communities.

Values
Mission-Driven Impact: Focusing on results that strengthen people and communities.

Inclusion: Embracing diversity and creating spaces where everyone belongs

Dignity: Treating every person with respect and humanity.

Compassion: Leading with empathy, care and understanding.

Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.

Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill:

Competitive Compensation Package includes:

Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
Registered Pension Plan opportunity for various roles.
Employee discount at retail locations.

Exciting career training and coaching:

Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

Personal and professional development support with Life Coach & Employee Assistance Program.
Work-life balance (we provide flexibility in scheduling your shifts)
Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
Mission-driven organization committed to the Power of Work.
Environmentally committed to meeting our goal of zero waste on planet earth.
Respectful, fun, and supportive team and leadership.
Accredited through CARF International.

What You Will Do:

Ensure 100% donor satisfaction and World Class customer service expectations are met.
Models the Customer Care Cycle (I Care) consistently in all interactions and mentors their team in the practice.
Monitor and manage the flow of donations in accordance with standard procedures, Guiding Principles and River System business model and ensure standard procedures are followed by all team members.
Assist the Manager or Assistant Manager in the day to day operations of the store.
Assist Manager in the scheduling of staff and preparing time and attendance reports.
Train, develop and supervise team members.
Monitor team member behaviour and activity and assist with managing team performance and expectations.
Assist the Community Store Manager in complying with all organizational image, security and safety practices according to policies and procedures.
Ensure Safety standards are maintained through employee training, inspections, reports and continuous observation.
Ensure statistical counts (e.g.: donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
Complete cash register readings, cash reports, daily deposits, paid outs and WESA reports.
Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors.
Support the Goodwill mission though assessments, training and community partnerships.
Responsible for other assigned duties and managerial responsibilities as assigned.
Assess and assign employees to work positions within the framework of the Guiding Principles and River System business model and business needs.
Responsible for ensuring the delivery of world class customer service to all customers, internal and external.
For decisions above this authority level, the Community Store Shift Supervisor must refer to their Community Store Manager.

What We Are Looking For:

Effective leadership characteristics: humility, empathy, courage – to inspire and enact change.
Exceptional listening skills and high emotional intelligence, respecting differences between various ethnic groups and gender in the workplace.
Enthusiasm: excited to work with other people and teams.
Flexibility: able to work at various times, including days, evenings, and weekends.
Communication in a diverse environment (written, verbal).
Customer service skills (customers, internal customers, donors).
Team building.
Computer literacy (word, excel, email).
Health and safety, loss prevention.
Listening, understanding and responding.
Change management.
Coaching, developing people.
Ability to hold people accountable.
Concern for order and quality.
Impact & influence.
Post-secondary education an asset.
1-2 years of experience supervising people and processes simultaneously.
Health and safety experience an asset.
Satisfactory criminal reference check - vulnerable persons check.
Valid driver's license and vehicle insurance.

Grow Your Career in Similar Roles:

Assistant Manager

Store Manager

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.

APPLICATION DEADLINE: October 28, 2026

Apply About employer

More about this job

Responsibilities

The Shift Supervisor assists the Store Manager in daily retail operations, including leading and coaching team members on the floor. They are responsible for managing donation flows, ensuring world-class customer service, and maintaining safety and security standards.

Requirements

Candidates should have 1-2 years of experience supervising people and processes simultaneously, along with strong leadership and communication skills. A criminal reference check for vulnerable persons and a valid driver's license are required.

Skills

Leadership
Customer service
Team management
Coaching
Conflict resolution
Communication
Emotional intelligence
Computer literacy
Health and safety
Loss prevention
Change management
Performance management
Inventory management
Cash handling
Scheduling
Training

Benefits

Dental insurance
Health insurance
Registered pension plan
Employee discount
Skills training
Coaching
Scholarships
Educational credentials
Employee assistance program
Flexible scheduling

Visa sponsorship

Not detected in the job text

Keywords

Retail
Donated goods
Non-profit
Shift supervision
Customer care cycle
River system business model
Inventory control
Cash reporting
Safety standards
Performance management
Team building
Emotional intelligence
Loss prevention
Change management
Scheduling
Training
Community store
Donation processing
Accessibility
Diversity and inclusion

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