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GoodWork.ca

Coordinator, Facilities & Tenant Relations

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 1 to 3 years of experience in Facilities Operations.
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Opportunity

Position: Coordinator, Facilities & Tenant Relations

Organization: Evergreen

Location: Evergreen Brick Works, Toronto ON

Evergreen is seeking a Coordinator, Facilities & Tenant Relations to join our team.

We are a national non-profit transforming public spaces in our cities for the health of people and our planet.

With over 30 years of championing urban sustainability, we see the potential of our cities to solve some of the biggest issues facing our time and believe that our public spaces are the key to unlocking it. We see beyond the spaces that exist today and imagine them transformed into places where people and nature thrive.

The Evergreen Brick Works site, where our head office is located, is built on the sovereign territory and waterways of the Haudenosaunee, Wendat, and Anishinaabe Nations. These nations continue to be the original governments, continuing leaders and decision makers that govern these lands. The territory is governed by Treaty 13 signed by the Mississaugas of the Credit. Treaties remind everyone of our mutual responsibilities to these Nations and the many First Nations, Métis, and Inuit who call this land home.

Why Evergreen?

In staff engagement surveys, Evergreen employees consistently report that their colleagues are one of the best things about working here. What else is in it for you?

A reduced work week (4.5 days) for all full-time staff.
Flexible workdays that align with your life needs and role responsibilities.
Paid vacation, 3 paid personal days (Evergreen Days), and a paid day off on your birthday.
Employer-paid extended health care and dental benefits, including a Health Care Spending Account and access to mental health resources.
Employee Resource Groups (ERGs) that support staff who are Indigenous, racialized, or 2SLGBTQ+, as well as ERGs for allyship learning, and to support caregivers of all kinds.
Active workplace committees, including Health & Safety, IDEA, and Employee Engagement.
Access to informal and formal skills development and resume building opportunities.
A beautiful head office location surrounded by nature at Evergreen Brick Works, with a free shuttle bus from Broadview Station.

Key Accountabilities

A day-in-the-life of this role might include:

Tracking and sharing regular progress updates on assigned facilities initiatives.
Providing administrative support to the management team as required.
Daily walkthroughs of all common and unoccupied areas to ensure site standards are met.
Keeping accurate records of financial spending including processing departmental invoices, VISA requirements and accrual tracking sheets.
Liaising with vendors to provide administrative support.
Supporting the development of standard operating procedures and process refinement.
Monitoring the facilities and tenant general inboxes, providing timely communication as required.
Facilitating training as required within the Facilities department.
Ensuring the department master calendar is kept updated to ensure continuity year-over- year.
Reviewing current processes and work with the team to improve service deliverables.
Assisting in the implementation of policies and monitor compliance.
Overseeing the day-to-day stewardship of tenant relationships, including move-in arrangements and space usage needs.
Ensuring an excellent tenant experience, predicting future needs and, working with the facilities team to devise strategies and action plans to meet those needs
Closely monitoring the tenant request system, compiling service reports as required to review departmental performance.
Working collaboratively with the finance department to ensure the timely collection of rent.
Tracking and analyzing tenant satisfaction and retention metrics.
Supporting the sourcing of and leasing to new tenants, as required.
Leading tenant appreciation initiatives, as required.
Supporting organizational initiatives, as required.

What You’ll Bring

Success in this role will be supported by the following target qualifications and core competencies.

1 to 3 years of experience in Facilities Operations.
Customer or client service experience.
Experience in administration and departmental support.
Strong ability in using Microsoft 365 products.
Strong analytical, decision-making, and problem-solving skills.
Excellent attention to detail and a commitment to accuracy and follow-through.
Strong verbal and written communication skills, with the ability to communicate complex information in a clear and accessible way.
Comfortable navigating ambiguity and frequently changing priorities.
Strong planning and organizational skills, with the ability to manage multiple projects.

You Might Have The Following Assets

Knowledge of the Occupational Health and Safety Act.
Experience with Angus Anywhere or other work order/preventative maintenance software.
Understanding of Wrike or other project management applications.
First-aid/CPR certification.

Aren’t sure if you check every requirement on this list? That’s ok! We are still interested in hearing from you. We’d love to learn more about how your unique experience might make you a great addition to Evergreen.

Still Interested? Here are some other things you should know!

This is a full-time, salaried role to fill a vacant position.
The target hire rate for this role is $53,000 to $58,000. To ensure equity and transparency, our target hire rates are real and are not flexible. If this posted rate does not meet your needs, we ask that you save your application for a time when there is a role and salary that is a fit for you.
The paid vacation allocation for this role is 15 days.
This role is supervised by the Director, Facility Operations & Capital.

Working conditions

Position is based out of Evergreen’s head office at Brick Works in Toronto.
This role is required to work on site four (4) days a week.
Mainly working indoors in a temperature-controlled building.
Sitting for long periods of time, with moments of extended walking around the 11-acre site.
Evergreen Brick Works is in a flood plain of the Lower Don River and is prone to occasional flooding. Under these conditions, this role may be asked to assist in clean-up activities.

Our Recruitment Process

Interested applicants should submit their candidacy by October 19, 2026 through our career page. Please limit your resume to three pages. Please also include a cover letter to introduce yourself and to give us further context on your job history and skills you’d like to highlight. Candidates selected for an interview will be contacted directly by a member of our People & Culture team.

There will be one interview, either virtual or in-person, depending on candidate availability.
We are committed to ensuring that all applicants are notified when the role has been filled so that you aren’t left wondering about the position.

We’re always learning, so please reach out at any stage of the application process if you require support or adaptations. Evergreen is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Evergreen will provide accommodations throughout the recruitment cycle to applicants who request them.

Evergreen uses a people-focused approach to evaluating applicants. We do not utilize artificial intelligence during the recruitment process.

Please mention you saw this at GoodWork.ca.

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More about this job

Responsibilities

Coordinate facilities initiatives and administrative operations, including site walkthroughs, invoice and spending records, vendor support, process improvements, and department communications. Manage day-to-day tenant relationships and requests, support leasing and rent collection, and monitor tenant service, satisfaction, and retention.

Requirements

Candidates should have 1 to 3 years of facilities operations experience, customer or client service experience, and experience providing administrative or departmental support. They should be proficient with Microsoft 365 and demonstrate strong analytical, communication, organizational, and problem-solving skills; knowledge of occupational health and safety, work-order software, project management tools, or first aid/CPR is an asset.

Skills

Facilities Operations
Tenant Relations
Customer Service
Administration
Microsoft 365
Analytical Skills
Decision-Making
Problem-Solving
Attention to Detail
Written Communication
Verbal Communication
Planning and Organization
Project Coordination
Financial Record-Keeping
Vendor Liaison
Process Improvement

Benefits

Reduced Work Week
Flexible Workdays
Paid Vacation
Paid Personal Days
Paid Birthday Leave
Extended Health Care
Dental Benefits
Health Care Spending Account
Mental Health Resources
Employee Resource Groups
Skills Development Opportunities
Free Shuttle Bus

Visa sponsorship

Not detected in the job text

Keywords

Facilities Operations
Tenant Relations
Facilities Initiatives
Site Walkthroughs
Financial Tracking
Invoice Processing
Accrual Tracking
Vendor Coordination
Standard Operating Procedures
Process Improvement
Tenant Requests
Tenant Experience
Tenant Satisfaction
Tenant Retention
Rent Collection
Leasing
Microsoft 365
Occupational Health and Safety Act
Angus Anywhere
Work Order Management
Preventive Maintenance
Wrike
Project Management
First Aid
CPR

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