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GoodWork.ca

Operations Director

Lillooet, BC, Canada

Pay: Compensation: $35,000 - $55,000, negotiable depending on experience and hours commitment
Job type: Full-time
Apply by: Oct 28, 2026
Working hours: 20-25 hours a week
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Opportunity

Position: Operations Director

Organization: Lillooet Learning Communities Society (Lillooet Learns) Sát’mec Ull’usmíntwal’ Swátet.scal

Website: https://www.lillooetlearns.ca

Location: Lillooet, BC

About Lillooet Learns

Lillooet Learning Communities Society (Lillooet Learns) is a not-for-profit organization incorporated in 2002 that envisions scúzas es7áma smáwal' lta St'át'imcúlmecwa, a good life for all in St'át'imc territory. LLCS has a mandate of 50% parity on the board of directors and aims to grow this representation in LLCS at all levels of the society's operations.

Lillooet Learns connects people and strengthens community by working as a convener and a backbone organization for Lillooet and the St'át'imc communities. The organization's goals are to connect people to the systems, services and information they need, to bring partners together through collaboration, to support Indigenous-led approaches to justice, healing and systems change, and to build community wealth so that our communities grow and become economically resilient. Our work focuses on creating changes that help regional communities thrive.

Lillooet Learns is the host organization of the Community Connect Innovation HUB, where community members, partners and organizations come to access resources, share space and work together. Other programming and projects include Elder Connect, Restorative Justice, Mentorship and Training, and Community Conversations. Our team, programs and partnerships have grown to the point where we need a management team, and we are searching for an Operations Director to lead the internal operations of the organization alongside the Executive Director.

About The Position

The goal of this position is to expand the organization's capacity by building the internal systems, policies, and staff support that allow Lillooet Learns to grow. To date, one Executive Director position has carried executive leadership, finance, operations, and human resources. This new position takes the internal side of that work so that both roles can be done properly.

The Operations Director is the first point of contact for staff and turns our strategy into work plans, procedures and daily practice. You will oversee human resources, supervise staff across all of our program areas, review and improve our operational policies and procedures with an equity lens, strengthen our governance practices, and manage the systems and technology the organization runs on.

This is a leadership position. We are ideally looking for someone with management, project and executive-level experience who is comfortable making decisions, supporting a team, and holding accountability for how the organization operates and presents itself in community. Because we are grounded in relationship building, bridging differences, and taking action on reconciliation, it is important to our board and operations team that decision-making is led by someone from the St'át'imc communities.

Compensation: $35,000 - $55,000, negotiable depending on experience and hours commitment
Full-Time Equivalent: 0.5 FTE – 0.65 FTE to start and increase to 0.75 FTE (20-25 hours a week to start, moving toward more hours after probationary and training period)
Contract Type: Employment Contract
Contract Length: 1 year, with renewal and a 3-month probation period
Schedule: Flexible schedule, based at 633 Main Street, with more in-office working time at the beginning of the contract
Works Closely With: Executive Director, Community HUB Manager, Bookkeeper
Reports to: Executive Director
Supervises: Program and administrative staff across all program areas, including justice programs, volunteer services, Elder Connect and the HUB team, and operational contractors
Employment Benefits: Comprehensive benefits package

Note of Negotiability and Candidate Preferences

Lillooet Learns is ready to negotiate elements of the job position with potential candidates who fit with our team and value the overall vision of our work in community.

Please apply if you feel excited by this opportunity, even if you may be interested in different hours or have specific requests. Our team is willing to negotiate the number of hours per week.

We also want to ask community members who may not have the experience or qualifications listed to please apply and write about it in your cover letter or have a conversation with our hiring committee about why you want to work with us. Lillooet Learns supports lifelong learning and is open to discussing training and mentorship for the right candidate.

Key Duties And Responsibilities

Human Resources and Staff Support

Be the first person staff come to with questions, concerns or issues
Supervise and mentor staff across all of our programs, and check in with them about their work, priorities and deadlines
Lead fair and open hiring, from writing the job posting through to onboarding a new person
Run staff reviews, and organize training and learning opportunities for the team
Look after payroll, benefits, time off and WorkSafeBC with the bookkeeper, and make sure we follow employment rules
Oversee our contractors and the work they do

Operations, Policy and Governance

Write and update our policies and procedures, including personnel, health and safety, and privacy
Make sure our policies are fair, reflect St'át'imc and community values, and work for the people they affect
Make sure we follow employment law, funder rules and our own standards
Write down how we do things, so the knowledge stays with the organization and not just with one person
Get operational information ready for board and committee meetings, and support our advisory and steering committees
Notice problems early and bring them forward with ideas for fixing them

Work Plans and Delivery

Turn our strategy and funding commitments into work plans that staff can follow
Keep track of what is due, who is doing it and when, across all of our programs and funders
Watch for delays and raise them early, while there is still time to fix them
Collect program information and data on time so the Executive Director can report to funders
Run our staff meetings and management check-ins

Information and Technology

Look after our software, subscriptions, equipment and other assets, and work with our technology providers
Help bring in new systems and technology, and train staff to use them
Keep our information safe, backed up and shared in ways that protect people's privacy

Leadership

Work as a partner to the Executive Director and share responsibility for how the organization runs
Bring a practical view into planning, including what we can realistically take on
Support and teach staff rather than direct them, which is how this organization has grown
Represent Lillooet Learns in the community and with partners

Specific Projects

In the first year, this position will also lead a few specific projects. These are funded and tied to how we are growing:

Review our policies and procedures with an outside consultant, and put the approved updates in place
Help develop our Equity and Reconciliation Action Plan, and lead the work of putting it into practice
Set up a new database to track our programs and our impact, and train staff to use it
Help roll out a new communication system for reaching newcomers, residents and partners
Help build the 2027 operations plan once the new strategic plan is approved
Write down how each program area does its work, so services stay consistent

Qualifications & Experience

Management experience, including direct supervision of staff and responsibility for their development
Project management experience, with a record of taking work from planning through to completion
Executive-level experience working with senior leadership or a board of directors
Knowledge of human resources practice, including hiring, performance management and BC employment standards
Experience developing or improving policies, procedures and internal systems
Knowledge of St'át'imc territory, communities and protocols
Experience in a non-profit, First Nation government or community organization is an asset
Experience with equity work, governance review, or funder reporting is an asset
Education in management, human resources, business administration or a related field, or a combination of relevant education and experience

Job Skills & Abilities

Demonstrated ability to supervise, mentor and support a team
Strong written communication, particularly for policy, work plans and internal documentation
Excellent organizational and time management skills, with the ability to track many pieces of work at once
Ability to see the equity implications of internal decisions, including who a policy may unintentionally exclude
Ability to maintain a high level of confidentiality in all staff and personnel matters
Proficiency in Microsoft Office, Google Drive and the ability to learn new software
Strong collaborative skills and proven ability to establish and maintain effective working relationships with internal and external contacts
Ability to work independently and make decisions within your area of responsibility

Other Requirements

Clear Criminal Record Check
Occasional travel throughout our region
Able to work occasionally on evenings or weekends
Driver's license and appropriate insurance

Hiring Preference

Preference will be given to St'át'imc candidates, and second preference to other Indigenous candidates. Our mandate is 50% parity on the board of directors, and we are extending that commitment to our operations team.

Lillooet Learning Communities Society is an equal opportunity employer that embraces diversity and encourages an attitude of lifelong learning.

Interested candidates, please apply by emailing your Cover Letter and Resume to director@lillooetlearns.ca and use the following e-mail subject line: "Application for Operations Director". Position open until filled.

While we appreciate all applications, only those selected for an interview may be contacted.

Please mention you saw this at GoodWork.ca.

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More about this job

Responsibilities

Lead internal operations in partnership with the Executive Director, including staff supervision, human resources, operational policies, governance support, work planning, and technology systems. Oversee first-year projects such as implementing policy updates, advancing the Equity and Reconciliation Action Plan, setting up a program database, and documenting program procedures.

Requirements

Candidates should have management experience supervising and developing staff, project management experience, and executive-level experience working with senior leadership or a board. Knowledge of human resources and BC employment standards, policy and systems development, and St'át'imc territory, communities, and protocols is sought; relevant education or equivalent experience is considered.

Skills

Staff Supervision
Staff Mentoring
Human Resources Management
Project Management
Policy Development
Governance
Work Planning
Employment Standards Compliance
Equity Analysis
Reconciliation Planning
Funders Reporting
Confidentiality
Microsoft Office
Google Drive
Database Implementation
Technology Systems Management

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Staff Supervision
Hiring
Onboarding
Performance Management
BC Employment Standards
Payroll
Benefits Administration
WorkSafeBC
Policy Development
Operational Procedures
Governance
Project Management
Work Plans
Funder Reporting
Equity
Reconciliation
St'át'imc Communities
Program Database
Data Collection
Information Technology
Microsoft Office
Google Drive
Privacy
Confidentiality
Nonprofit Organization
Board Support
Community Engagement

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