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Added 7 mins ago
Senior Millwright
Wolf Steel Ltd
Barrie, ON
Full-time
Job Purpose: The Millwright will play a crucial role in supporting the team within our highly technical fabrication facility. They will be responsible for the installation, maintenance,…
Added 7 mins ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
The Enhancing Home and Community Care (HCC) Digital Connectivity program is executing a multi-year strategy to modernize the HCC digital ecosystem, reduce dependency on the Client Help and…
Added 7 mins ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
The Enhancing Home and Community Care (HCC) Digital Connectivity program is executing a multi-year strategy to modernize the HCC digital ecosystem, reduce dependency on the Client Help and…
Added 7 mins ago
Project Manager/Leader – Senior - RQ00810
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Project Manager/Leader to provide project management leadership for large-scale, complex, high-profile, and high-risk OPS I&IT initiatives.…
Added 7 mins ago
Project Manager/Leader – Senior - RQ00810
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Project Manager/Leader to provide project management leadership for large-scale, complex, high-profile, and high-risk OPS I&IT initiatives.…
Added 7 mins ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
The Enhancing Home and Community Care (HCC) Digital Connectivity program is executing a multi-year strategy to modernize the HCC digital ecosystem, reduce dependency on the Client Help and…
Added 7 mins ago
Project Manager/Leader – Senior - RQ00810
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Project Manager/Leader to provide project management leadership for large-scale, complex, high-profile, and high-risk OPS I&IT initiatives.…
Added 1 hour ago
Manager, Maintenance Services
Dexterra Group
AB · Edmonton, AB
Full-time
…maintenance personnel while leveraging the Computerized Maintenance Management System (CMMS) to drive planning, compliance, reporting, and performance measurement. The Maintenance Manager…
Added 1 hour ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Canada
Relevant to the Manager, Community Relations based in Quebec, the Senior Advisor, Community Relations is responsible for managing relationships with stakeholders across Trois-Rivières and…
Added 2 hours ago
Maintenance Manager
COGIR Real Estate
Toronto, ON
Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 2 hours ago
Health & Wellness Manager
COGIR Real Estate
Toronto, ON · East York, ON
Full-time
Our next Health and Wellness Manager is a values-driven leader with a passion for overseeing and managing the clinical program. Your strong clinical skills and compassion for delivering…
Added 2 hours ago
National Accounts Director
OPENLANE
Brampton, ON
$100,000 to $125,000 CAD / year
Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 2 hours ago
Senior Manager, Major Projects Advisory
KPMG
ON · Toronto, Ontario
Full-time
…commercial negotiations, into construction delivery, asset management, and ultimately divestment and reinvestment. This means our team members think strategically and have the technical…
Added 2 hours ago
Manager SOC - Cyber Security
KPMG
ON · Toronto, Ontario
Full-time
…your whole self to work, there’s no limit to the impact you can make. Let’s do this! The opportunity We are looking for a dynamic, experienced Cyber security professional to join our…
Added 3 hours ago
Senior Product Manager, Accounting
Clio
Toronto, ON
Full-time
We are currently seeking a Senior Product Manager, Clio Accounting to join our product team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are…
Added 3 hours ago
Senior Engineer, Engineering Governance
Enbridge
Edmonton, AB · Calgary, AB
Full-time
Collaborate with project teams and functional partners across procurement, contracts, project management, quality, construction, and commissioning while mentoring peers and communicating…
Added 3 hours ago
Administrative Coordinator
Dalhousie University
Halifax, NS
Full-time
…partnerships, and stakeholder engagement. Reporting to the Manager, Departmental Operations, the Administrative Coordinator provides senior administrative and operational support for the…
Added 3 hours ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Senior Manager, Investment Accounting and Reporting, the Senior Analyst, Investment Accounting & Reporting is responsible for the General Ledger and performing accounting…
Added 3 hours ago
Senior Helpdesk Manager
Next Level Games
Vancouver, BC
$110,000 to $137,500 CAD / year
Full-time
Create a genuine development path from the desk into deeper technical work
Added 4 hours ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON · Markham, ON
Full-time
Provide governance oversight through management of the policy and training exemption governance and reporting processes to the FCRM Senior Executive Team (and related FCRM Sub-Committees)
Added 4 hours ago
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 4 hours ago
Business Planning and Workforce Manager
Google
Waterloo, ON
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 5 hours ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON
Full-time
Provide governance oversight through management of the policy and training exemption governance and reporting processes to the FCRM Senior Executive Team (and related FCRM Sub-Committees)
Added 5 hours ago
Senior Specialist, Quality Computer Validation (18 month contract)
McKesson
Mississauga, ON
Full-time
Reporting to the Senior Manager, Corporate Quality Systems & CSV, the Senior Quality Computer Validation Specialist will be responsible for supporting validation activities for computerized…
Added 5 hours ago
Manager, Enterprise Portfolio Governance
Scotiabank
Toronto, ON
The Manager, Enterprise Portfolio Governance supports the day-to-day execution of enterprise portfolio governance practices within the Enterprise Delivery Office (EDO). Reporting to the…

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

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More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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