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Added 11 mins ago
Greeting Card Merchandiser
Carlton Cards
Cranbrook, BC
Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 11 mins ago
Coordonnateur de projet
Soletanche Freyssinet
Vancouver, BC
Full-time
…requirements, under the supervision of the Project Implementation Manager and the Director of…
Added 11 mins ago
Supply Chain Project Lead
Schneider Electric
Richmond, BC
$91,200 to $136,800 CAD / year
Full-time
Translate customer requirements communicated through Sales into logistics solutions that balance service expectations, product availability, inventory strategies and transportation costs.
Added 11 mins ago
Dietary Aide
Prairie Mountain Health
Boissevain, MB
Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 11 mins ago
Lead Rental Technician : 1 Year Contract (Mississauga/Brampton)
The Home Depot Canada
ON · Ontario, Canada
Full-time
Lead Rental Technicians are responsible for fostering a culture of customer service & support and should GET involved with TRC associates to provide the solutions our rental customers need…
Added 11 mins ago
Clerk III - Health Information
Prairie Mountain Health
Neepawa, MB
Full-time
Province of Manitoba Class 5 Drivers License, and access to a personal vehicle to provide service within Prairie Mountain Health
Added 11 mins ago
FINANCE MANAGER/CONTROLLER
Twin Valley Co-op Ltd
Birtle, MB
Full-time
…modern ways to deliver our premium products with extraordinary customer…
Added 11 mins ago
Lumber Associate Full-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 11 mins ago
SUPERVISEUR 26/27
The Home Depot Canada
Red Deer, AB
Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 11 mins ago
Front Store Manager
Shoppers Drug Mart
Lloydminster, AB
Full-time
…stores nationwide, built on professional expertise and personal service. For 50 years, the company has focused on meeting the health care and everyday needs of communities across Canada.…
Added 11 mins ago
Receiving Part Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
Part-time
Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements
Added 11 mins ago
Overnight Freight Supervisor Full Time- 6 Months Contract (WHITBY)
The Home Depot Canada
Whitby, ON
Full-time
Excellent organizational, interpersonal and customer service skills
Added 11 mins ago
Replenishment Analyst
The Home Depot Canada
Toronto, ON
Other
…category replenishment strategy, providing a high level of service to its Merchandising, Store Operations and supply chain customers. The Analysts will be responsible for achieving,…
Added 11 mins ago
7805 - Assistant Store Manager FT
Lids
Mississauga, ON
$19 to $19.5 USD / hour
Full-time
…inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 11 mins ago
Millwork Sales Associate Part Time (MONCTON)
The Home Depot Canada
Moncton, NB
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 11 mins ago
Investigator, Patient Ombudsman
Ontario Health | Santé Ontario
Toronto, ON
Full-time
…compassion, integrity and accountability. We do our work in service to a vision of a healthcare system where everyone is treated…
Added 11 mins ago
Analyste r°approvisionnement
The Home Depot Canada
Toronto, ON
Other
…category replenishment strategy, providing a high level of service to its Merchandising, Store Operations and supply chain customers. The Analysts will be responsible for achieving,…
Added 11 mins ago
7811 - Sales Help
Lids
Toronto, ON
$17.6 USD / hour
Part-time
Achieve revenue growth through customer service.
Added 12 mins ago
Small Engine Mechanic
Pro Property Services
Calgary, AB
Full-time
…throughout Calgary and surrounding areas. Our main focus is on the Customer approach. We work to “Be the Best”. This means our sites are the safest, our team is the most professional, we do…
Added 26 mins ago
Administrative Assistant
Government of Manitoba
Winnipeg, MB
Volunteer
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 26 mins ago
Hydrovac Operator
Badger Infrastructure Solutions
Bradford, ON
Full-time
Customer Service Focused and comfortable with customer interaction
Added 27 mins ago
Jo Malone London Yorkdale Freestanding Store PT Key Holder
ELC Beauty LLC
Toronto, ON · North York, ON
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 27 mins ago
Sales Manager
Smithers Toyota
Smithers, BC
Full-time
…stock, and give a proven team more of the right cars to sell. Service works as a partner in recon and…
Added 27 mins ago
Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
Ensuring all aspects of the customers’ trade needs are addressed in a manner consistent with Scotia Service Standards and Complaint Resolution Standards and in doing so positively…
Added 27 mins ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
…treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with…

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply About employer

More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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