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Added 11 mins ago
Manager, Technical Program Management
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN Digital is seeking an experienced Manager, Technical Program Management to lead program management for our Revenue & Growth vertical. This role is responsible for managing a team of…
Added 11 mins ago
People Operations Manager (Bilingual French/English)
Discuss
Canada
Full-time
…and leaves, maintain employee data, and run day-to-day People Operations for a global, distributed, recently merged…
Added 11 mins ago
Data Engineering, Cloud Migration & Platforms Engineer
General Motors
Markham, ON
Full-time
…with cloud platform engineering, automation, and production operations. They are comfortable working across architecture, development, infrastructure, security, quality engineering, and…
Added 1 hour ago
Head of Legal & Compliance
Mecka
Richmond Hill, ON
$150,000 to $175,000 CAD / year
Full-time
Legal systems: Stand up the basic legal operations infrastructure: templates, trackers, repository, renewal calendar, approval workflows, and audit trails.
Added 3 hours ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
…we’re committed to creating an environment where you can grow, lead, and make a global…
Added 3 hours ago
Project Engineering Manager
AtkinsRéalis
Montreal, QC
Full-time
…Services Canada. The Project Engineering Manager will play a lead role in the delivery of Engineering Services on large and complex projects (generally Class 3 & 4 projects) while also…
Added 3 hours ago
Systems Integration Engineer
AtkinsRéalis
Montreal, QC · Quebec, QC
Full-time
Lead systems integration activities during the design, procurement, installation, and commissioning phases.
Added 3 hours ago
Infrastructure DBA
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
Full-time
Join Sun Life's Data Management Services team as a SQL Server Infrastructure Database Administrator and lead the charge in modernizing our database infrastructure. You'll work across…
Added 4 hours ago
Lead AI Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
Full-time
Corporate IT is seeking an experienced Lead AI Engineer to design, develop, deploy, and support enterprise-grade Artificial Intelligence, Machine Learning, and Generative AI solutions on…
Added 4 hours ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…animal facility staff working in these facilities, budget, operations, resource allocation, infrastructure and equipment. Ensures an operational support to the Investigators and their…
Added 5 hours ago
Project Manager (Healthcare, Education and Municipal)
Turner & Townsend
Toronto, ON
Full-time
As a Project Manager, you will lead and support the delivery of complex capital projects, with a focus on education, healthcare, and municipal infrastructure. Your responsibilities will…
Added 5 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 6 hours ago
Electrical Project Manager / Electrical Superintendent (309A)
HireLoft Recruitment
Ottawa, ON · Greater Ottawa Metropolitan Area
$130,000 to $150,000 CAD / year
Full-time
This is a senior field leadership role responsible for the electrical scope on a large infrastructure project. You will take ownership of project delivery from planning through to closeout,…
Added 6 hours ago
Security & Life Safety Manager
CBRE
Toronto, ON
Full-time
…and the public through the effective management of security operations, life safety systems, emergency response planning, regulatory compliance, and risk mitigation initiatives. The…
Added 6 hours ago
Senior Project Engineer, Generation
ATCO Electric
Whitehorse, YT
Full-time
Take the lead on capital execution, from design development to operations integration. This requires selection, stewardship, and leadership of multiple different contractors and…
Added 7 hours ago
Senior Water Resources Engineer
WSP in Canada
Calgary, AB
Full-time
Deliver hydrologic and hydraulic assessments supporting mine operations, infrastructure, and closure planning.
Added 7 hours ago
Senior Water Resources Engineer
WSP in Canada
Vancouver, BC
Full-time
Deliver hydrologic and hydraulic assessments supporting mine operations, infrastructure, and closure planning.
Added 7 hours ago
Senior Water Resources Engineer
WSP in Canada
Vancouver, BC
Full-time
Deliver hydrologic and hydraulic assessments supporting mine operations, infrastructure, and closure planning.
Added 7 hours ago
Senior Water Resources Engineer
WSP in Canada
Kelowna, BC
Full-time
Deliver hydrologic and hydraulic assessments supporting mine operations, infrastructure, and closure planning.
Added 7 hours ago
Senior Water Resources Engineer
WSP in Canada
Kelowna, BC
Full-time
Deliver hydrologic and hydraulic assessments supporting mine operations, infrastructure, and closure planning.
Added 7 hours ago
Senior Water Resources Engineer
WSP in Canada
Victoria, BC
Full-time
Deliver hydrologic and hydraulic assessments supporting mine operations, infrastructure, and closure planning.
Added 7 hours ago
Senior Water Resources Engineer
WSP in Canada
Victoria, BC
Full-time
Deliver hydrologic and hydraulic assessments supporting mine operations, infrastructure, and closure planning.
Added 7 hours ago
Senior Water Resources Engineer
WSP in Canada
AB · Edmonton, AB
Full-time
Deliver hydrologic and hydraulic assessments supporting mine operations, infrastructure, and closure planning.
Added 7 hours ago
Cost Controller
Alstom
Saint-Bruno, QC
…metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every…
Added 7 hours ago
Head of Legal & Compliance
Mecka
Richmond Hill, ON
$150,000 to $175,000 CAD / year
Full-time
Legal systems: Stand up the basic legal operations infrastructure: templates, trackers, repository, renewal calendar, approval workflows, and audit trails.

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply About employer

More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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