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Added just now
Senior Financial Specialist (SRP)
University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
The position reports to the Portfolio Finance Manager and works closely with other members of the VPRI finance team, as well as members of the administration units.
Added just now
Specialized Finance Analyst
TD
Toronto, ON
Full-time
Participate in multi-way reconciliation and cross-checking of data across various reports to maintain data integrity.
Added just now
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
Full-time
Prepare analysis, reporting, options, and presentation materials to support timely stakeholder and management decisions
Added just now
Senior Product Manager, Accounting
Clio
Toronto, ON
Full-time
We are currently seeking a Senior Product Manager, Clio Accounting to join our product team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are…
Added 16 mins ago
Group Manager – Flow Monitoring
AECOM
Markham, ON
$130,000 to $160,000 CAD / year
Full-time
We are seeking a strategic and technically accomplished Group Manager to head our Flow Monitoring team. In this existing role, you will provide overall vision, operational leadership, and…
Added 30 mins ago
Quality Manager
Remote Robotic
Ottawa, ON · Kanata, ON
$90,000 to $110,000 CAD / year
Full-time
We are looking for a hands-on Quality Manager to build and lead our quality function as we scale our manufacturing operations.
Added 30 mins ago
Manager, Business Operations
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Reporting to the Associate Vice President (AVP), the Manager serves as the central business operations lead, connecting QPES technical teams, clients, and SAIT corporate functions to ensure…
Added 30 mins ago
Property Accounting Manager
ICM Property Group
Calgary, AB
Contract
The Manager, Property Accounting must be a good team player, have an enthusiasm and interest in property accounting, possess a desire to take on new challenges and lead their team, and meet…
Added 30 mins ago
Workplace Solutions Manager
BGIS
Toronto, ON
Full-time
The Workplace Solutions Manager will seek to understand the Business Unit’s needs as they relate to the workplace and develop solutions that will support both the business objectives and…
Added 30 mins ago
Commis comptable - Accounting Clerk
Neopharm Labs
Blainville, QC
Full-time
…development of healthcare products through its expertise in research and development, analytical testing, scientific analysis, and regulatory compliance. We are recognized for our…
Added 30 mins ago
Workplace Solutions Manager
BGIS
Toronto, ON
Full-time
The Workplace Solutions Manager will seek to understand the Business Unit’s needs as they relate to the workplace and develop solutions that will support both the business objectives and…
Added 30 mins ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Senior Manager, Investment Accounting and Reporting, the Senior Analyst, Investment Accounting & Reporting is responsible for the General Ledger and performing accounting…
Added 30 mins ago
Recycling Auditor
Reverse Logistics Group (RLG)
Brampton, ON
Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 30 mins ago
Senior Business Analyst
BuzzClan
Regina, SK
Contract
Client is seeking a Senior Business Analyst / Project Manager to support the delivery of small to medium-sized Cybersecurity, IT, and Infrastructure projects.
Added 30 mins ago
Recycling Auditor
Reconomy
Brampton, ON
$20 CAD / hour
Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 30 mins ago
Senior Innovation Analyst - Analyste principal en innovation
Office of the Commissioner of Indigenous Languages
Ottawa, ON
Full-time
Reporting to the Manager of the Innovation Hub, the Senior Innovation Analyst is responsible for supporting the administration, evaluation, and growth of the Innovation Hub. This role plays…
Added 59 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…to support the development of Husky's ESG Report, including data collection, stakeholder coordination, content development, and report preparation. The role will also involve researching…
Added 59 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Execute high-level spend analysis and part level cost analysis to identify trends and patterns for global reporting and communicating areas of cost savings opportunity
Added 59 mins ago
FOH - Management - Restaurant Manager
Moxies
Victoria, BC
Full-time
As a Restaurant Manager, you will be supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count…
Added 59 mins ago
Financial Manager
Husky Technologies
Bolton, ON
Full-time
Evaluate financial performance of new service products, metrics to drive critical business behavior as well as structures, systems and processes that lead to ease of analysis and reporting
Added 59 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Ensure data consistency and integrity across systems and reporting
Added 59 mins ago
Financial Analyst
JD Sports Canada
Vancouver, BC
Full-time
The Financial Analyst is a strategic role responsible for planning and managing JD Canada’s financial performance. You will use your experience to build upon the foundation of the Financial…
Added 59 mins ago
Part-Time Budget Officer, International Education Centre
Algonquin College of Applied Arts and Technology
Ottawa, ON
Part-time
Reporting to the Finance Manager of the International Education Centre (IEC) the incumbent overseas the day-to-day financial operation within the IEC. The incumbent is involved with the…
Added 1 hour ago
Manager, Record to Report – North America
Nutreco
Okotoks, AB
Full-time
Support financial reporting requirements by ensuring accurate and reliable accounting data.
Added 1 hour ago
Senior SEO & Growth Strategist
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Remote, Canada
Full-time · Remote
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Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

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More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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