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Added 26 mins ago
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
Full-time
Conduct regular team meetings and performance reviews and, in partnership with Human Resources, effectively manage employee relations, compensation reviews and adherence to company policies…
Added 26 mins ago
LEAD TECHNOLOGY INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
Full-time
Comparable Job Titles: Technical Integration Manager, Home Automation Manager, Smart Systems Manager, or Automation Solutions Manager.
Added 26 mins ago
Store Manager - Smart Centres Mount Pearl
RCL - Reitmans Canada Ltd/Ltée
Mount Pearl, NL
Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 26 mins ago
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Airdrie, AB
Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 56 mins ago
Senior IT Project Manager (AML)
CGI
Toronto, ON
Full-time
You will be responsible for a subset of these projects in a hybrid role primarily as a Project Manager but also a Business Analyst ensuring completeness of integration in each of the…
Added 56 mins ago
Area Manager, Self-Storage
QuadReal Property Group
Vancouver, BC
Full-time
Escalate employee relations matters, policy interpretation, and formal HR processes to Human Resources.
Added 56 mins ago
Business Development Manager
Jobumi
Montreal, QC
Full-time
Role Description The Business Development Manager is a full-time, on-site role based in Montreal, QC. This position is responsible for identifying and pursuing new business opportunities,…
Added 56 mins ago
Labor Relations Specialist
Carlson Construction Group
North Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
Degree or Diploma in Labour Relations, Industrial Relations, Human Resources, Business Administration, or a related field.
Added 56 mins ago
ES-U26-40R Career Specialist, Integrated Employment Services
Springboard
Remote, Canada
Full-time · Remote
…and address client stabilization needs by connecting them to…
Added 56 mins ago
Senior Business Analyst, AEM & Digital Experience
Manulife
Toronto, ON · Waterloo, ON
Full-time
Are you an experienced Business Analyst with expertise in Adobe Experience Manager (AEM) and a passion for delivering scalable digital experiences? We are seeking a Senior Business Analyst…
Added 1 hour ago
Nurse A - Registered Nurse General Duty Nurse
VitalHires
Regina, SK
Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…
Added 1 hour ago
Nurse A - Registered Nurse General Duty Nurse
VitalHires
Regina, SK
Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…
Added 1 hour ago
Nurse A - Registered Nurse General Duty Nurse
VitalHires
Regina, SK
Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…
Added 1 hour ago
Nurse A - Registered Nurse General Duty Nurse
VitalHires
Regina, SK
Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…
Added 1 hour ago
Pharm D Degree
VitalHires
Regina, SK
Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…
Added 1 hour ago
Program Manager, Full-Time
Taproot Community Support Services
Parksville, BC
Full-time
We are seeking an experienced and passionate Program Manager to lead a specialized licensed program supporting youth with complex care needs, including substance use, exploitation concerns,…
Added 1 hour ago
Assistant Front Desk Manager
Marriott International
Edmonton, AB
Full-time
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Added 1 hour ago
Manager, HR Business Partner, Canada
Estée Lauder Companies
Toronto, ON
Full-time
Position requires minimum 5+ year's related experience in Human Resources with HR background and experience with Employee Relations.
Added 1 hour ago
Human Resources Coordinator - Recruitment
Mainroad
Red Deer, AB
Full-time
…self-motivated professional to join Mainroad Alberta Contracting LP as a Human Resources Coordinator - Recruitment. In this role, you will support the continued growth of our Alberta…
Added 1 hour ago
Health Services Manager - ARH - Women & Children's Health
Nova Scotia Health Authority
New Glasgow, NS
Full-time
Reporting to the Director of Health Services, the Health Services Manager is responsible for strategic and operational leadership of the specific clinical portfolio in accordance with the…
Added 1 hour ago
Full-Time Retail Supervisor
Columbia Sportswear Company
Whistler, BC
Full-time
As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective operation of the store. The supervisor is responsible for providing…
Added 1 hour ago
Case Worker
The Salvation Army in Canada
Hamilton, ON
Part-time
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Added 1 hour ago
Director of Operations
The Victoria Youth Empowerment Society
Victoria, BC
Full-time
Supporting budgeting, operational planning, and the responsible stewardship of organizational resources.
Added 1 hour ago
Digital Analytics Manager
Manulife
Toronto, ON
Full-time
It is our priority to remove barriers to provide equal access to employment. A Human Resources representati
Added 1 hour ago
Financial and Payroll Assistant (TERM 1 Year)
University of Toronto
Toronto, ON
The Financial and Payroll Assistant reports directly to the Centre Manager, providing a wide variety of payroll and financial administrative support to the Centre for Criminology and…

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply About employer

More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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