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Added 7 mins ago
Business Development Manager, Enterprise Wireless & Network Services
ArcLinx Technology
Vancouver, BC
$100,000 to $120,000 CAD / year
Full-time
Ensure a smooth handover from sale to delivery by setting accurate client expectations with project managers and engineers.
Added 8 mins ago
Midweight Designer
ramarketing
Toronto, ON
Full-time
…digital, print, and branding projects. You will autonomously meet project milestones and deadlines, ensuring your outputs are on-brand, visually engaging, and technically…
Added 8 mins ago
Manager, Promotions, Experience & Fundraising Events
Toronto Blue Jays
Toronto, ON
Full-time
The Toronto Blue Jays are looking for a Manager, Promotions, Experience & Fundraising Events.
Added 8 mins ago
Global Project Manager - HerdStrong 360
Semex
Guelph, ON
Full-time
We are currently looking for an IT Project Manager to join our Information Technology team. Reporting to the Vice President, Information Technology, this role will be responsible for…
Added 22 mins ago
Demand Marketing Specialist
PrideNow
Toronto, ON
$31.72 CAD / hour
Contract
Monitor campaign metrics, creating tactics to ensure the constant delivery of qualified sales leads for ongoing pipeline creation and program optimization.
Added 22 mins ago
Bilingual Women Entrepreneurship Program Coordinator
Connecture Canada
Mississauga, ON
Full-time
The Coordinator handles day-to-day delivery of the program. You will coordinate incubation activities, bootcamps, and training, and carry out core project-management tasks such as…
Added 22 mins ago
Deals - Tax Real Estate | Senior Manager
PwC UK
London, ON
Full-time
We are looking for an individual to join our Real Assets & Credit tax team as a Senior Manager in the Real Estate team.
Added 22 mins ago
Senior Project Manager
Greenspace Group
London, ON
Full-time
Reporting directly to the Project Director, the Senior Project Manager plays a pivotal role in our organization. You will be instrumental in overseeing the entire project lifecycle, from…
Added 22 mins ago
Webber - Winter Dispatcher - 407 - Infrastructure Management
Ferrovial
Woodbridge, ON
Full-time
…the United States and Canada. Webber supports a wide range of project models to meet client needs, including traditional design bid build, design build, alternative delivery models and…
Added 22 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Toronto, ON
Full-time
…SAP S/4HANA Public Cloud transformation. This is an IT/ERP delivery role (not a Finance BPO role): you will own the SAP solution design, configuration governance, integrations, and release…
Added 22 mins ago
Webber - Winter Dispatcher - 407 - Infrastructure Management
Ferrovial
Woodbridge, ON
Full-time
…the United States and Canada. Webber supports a wide range of project models to meet client needs, including traditional design bid build, design build, alternative delivery models and…
Added 22 mins ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We are currently seeking a dynamic, growth-focused Geotechnical Project Manager (P.Eng.) to join our Geotechnical Practice in Ontario. This role is based out of Ottawa, ON or Vaughan, ON,…
Added 22 mins ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We are currently seeking a dynamic, growth-focused Geotechnical Project Manager (P.Eng.) to join our Geotechnical Practice in Ontario. This role is based out of Ottawa, ON or Vaughan, ON,…
Added 22 mins ago
Commercial Trainer
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Collaborate with sales leadership and an external partner (if needed) to establish a Key Account Manager Framework, associated competencies, appropriate proficiency expectations and…
Added 22 mins ago
Center Supervisor- Perm- Orillia/Huntsville
Serco
Orillia, ON
Full-time
Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
Added 22 mins ago
Contract Manager
AtkinsRéalis
Toronto, ON
Full-time
The Contract Manager will support a transformative airport infrastructure project and will be part of a high-performing project team based in the west end of Toronto.
Added 22 mins ago
Contract Manager
AtkinsRéalis
Toronto, ON
Full-time
The Contract Manager will support a transformative airport infrastructure project and will be part of a high-performing project team based in the west end of Toronto.
Added 22 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Montreal, QC
Full-time
…SAP S/4HANA Public Cloud transformation. This is an IT/ERP delivery role (not a Finance BPO role): you will own the SAP solution design, configuration governance, integrations, and release…
Added 22 mins ago
Studio Manager
Salt
Toronto, ON
Full-time
We’re looking for an experienced Studio Manager to join a fast-paced creative agency environment.
Added 23 mins ago
Senior Event Planner
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
Full-time
Reporting to the Manager, Events, the Senior Event Planner is equal parts strategist, producer, problem-solver, and experience creator. From transforming ideas into unforgettable moments to…
Added 23 mins ago
Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Contribute to upcoming project work and perform other duties as assigned.
Added 52 mins ago
Senior Project Manager
Insight Global
Toronto, ON
$60 to $67 CAD / hour
Contract
Insight Global is seeking a hands-on Senior Project Manager to lead the successful delivery of enterprise application, software, database, and infrastructure projects for one of our large…
Added 52 mins ago
Sr Fullstack Developer(MuleSoft)
York Digital Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 52 mins ago
Social Media Specialist
Love Ur Curls®
Mississauga, ON
Full-time
Reporting to the Brand Manager, you’ll own day-to-day social content execution across our key platforms, from trend spotting and ideation through filming, editing, publishing and…
Added 52 mins ago
Customer Service/Account Manager – Packaging
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
Full-time
A growing packaging manufacturer is seeking an experienced Customer Service/Account Manager to join their team.

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

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More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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