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Added 8 mins ago
Verification and Validation Specialist
SpaceBridge
Montreal, QC
Full-time
Familiar working in an agile environment and with software project management tools (Jira).
Added 8 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 8 mins ago
Material Handler
Husky Technologies
Bolton, ON
Full-time
…career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the Husky…
Added 8 mins ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 8 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 8 mins ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 8 mins ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 8 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 8 mins ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 8 mins ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 8 mins ago
Global Sales Operations Specialist
Pursuit
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Provide operational, administrative, and system support to the greater Pursuit Global Sales Team.
Added 8 mins ago
Designer, Development (Tooling)
Husky Technologies
Bolton, ON
Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 8 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 8 mins ago
AeroWR Growth Lead
Region of Waterloo
Kitchener, ON
Knowledge and skill in strategic communications, project management, and community relations.
Added 8 mins ago
BUSINESS MANAGEMENT ANALYST
City of Toronto
Toronto, ON
Experienced in all phases of project management, you’re ready to coordinate and/or provide direction to a team of staff as well as manage assigned projects, ensuring effective teamwork and…
Added 23 mins ago
Sr. Scientific Leader , Liquid Manufacturing
Apotex
Richmond Hill, ON
$109,933.56 to $153,906.98 CAD / year
Lead technical initiatives supporting process optimization, remediation activities, supplier-driven changes, alternate source qualifications, and product lifecycle management.
Added 38 mins ago
Operations Director
GoodWork.ca
Lillooet, BC
Full-time
…Justice, Mentorship and Training, and Community Conversations. Our team, programs and partnerships have grown to the point where we need a management team, and we are searching for an…
Added 53 mins ago
Lead Full-Stack GenAI Developer (Contractor)
KData AI
Toronto, ON
Full-time
We are seeking a Senior Lead Full-Stack GenAI Developer for a 6-month contract engagement to lead the end-to-end hands-on build, integration, and deployment of enterprise GenAI and Agentic…
Added 53 mins ago
Specialist MaintenanceNew
Glencore Canada
Sparwood, BC
$108,000 to $126,000 CAD / year
Full-time
Project Management Professional (PMP) or Maintenance Management Professional (MMP) certification is an asset.
Added 53 mins ago
Senior Privacy Counsel
Match Group
Vancouver, BC
Full-time
Serve as lead counsel for global cybersecurity matters as a core member of Match Group's incident response team by advising on breach assessment, regulatory notification obligations, and…
Added 53 mins ago
Senior Buyer
Hatch
Vancouver, BC
Join our Project Delivery Group (PDG), a dynamic team of professionals passionately committed to world-class project delivery across the globe. With expertise in sustainable studies, asset…
Added 53 mins ago
Contract Specialist
Hatch
Mississauga, ON
Hatch is seeking Contracts Specialists to join the team in Vancouver for upcoming projects. The ideal candidate should have management and negotiation skills with extensive experience in an…
Added 53 mins ago
Senior Solutions Architect, IAM-2
RBC
Toronto, ON
Full-time
Deliver architectures and designs in both agile and iterative waterfall project delivery models. Propose and lead delivery teams through phased solution delivery approaches to improve the…
Added 1 hour ago
Senior Privacy Counsel
Match Group
Vancouver, BC
$175,000 to $200,000 CAD / year
Full-time
Serve as lead counsel for global cybersecurity matters as a core member of Match Group's incident response team by advising on breach assessment, regulatory notification obligations, and…
Added 1 hour ago
Legal Counsel | Contract until November 2027
lululemon
Vancouver, BC
Full-time
Strong project-management skills and a demonstrated ability to manage competing priorities in a fast- paced environment.

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply About employer

More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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