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Added 13 mins ago
Communications Advisor
Desjardins
Rimouski, QC · Caisse Desjardins de Rimouski
Full-time
…potential risk situations and informing the caisse’s general manager and the various partners involved. Monitor activities related to service quality for members and clients (for example,…
Added 42 mins ago
Business Development Lead
TalentSphere Staffing Solutions
Calgary, AB
Full-time
In this role as a Business Development Lead, you will have astrong background in proposals and have been previously active involved in developing new business relationships and…
Added 42 mins ago
Project Coordinator/Senior Project Coordinator (Edmonton)
Synergy Projects Ltd.
AB · Edmonton, AB
Full-time
Assist with proposals and estimating projects when required, and for related changes to the project scope.
Added 1 hour ago
Chargé de projet
Soletanche Freyssinet
Vancouver, BC
Full-time
The objective of the position of Project Manager at Menard Canada is to manage and coordinate ground improvement projects, mainly standard to moderately complex, from feasibility study to…
Added 1 hour ago
Account Manager Hard Rock Underground Mining
Komatsu
Sudbury, ON · Lively, ON
Full-time
Account Manager Hard Rock Underground Mining 9/28/26 Lively, Ontario, CAN, P3Y 1L6 37027 Hybrid Position
Added 3 hours ago
Senior DevOp Engineer
MarkiTech.AI
Toronto, ON
$70 to $85 CAD / hour
Contract
…RDS/Aurora, DynamoDB, object storage and CDN, KMS, Secrets Manager, SNS (alerting), Lambda, EventBridge, and CI/CD (CodePipeline / CodeBuild, connections to source control) - plus IAM, VPC,…
Added 3 hours ago
Development & Community Engagement Coordinator
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
Full-time
This role reports to the Executive Director and works alongside the Manager, Executive Administration and Operations for shared front-desk coverage, and alongside the Program Development &…
Added 3 hours ago
Project Manager – Building Automation Systems
Convergint
Calgary, AB
Full-time
Convergint is looking for a Project Manager – Building Automation, to join our amazing culture in our Windsor location. The Project Manager is responsible for planning, scheduling,…
Added 3 hours ago
Rolling Stock Engineer
SYSTRA Canada
Montreal, QC
Full-time
May also act as project manager on assigned rolling stock projects, with the objective of ensuring that the delivered results meet and surpass the customer’s expectations and project…
Added 3 hours ago
Investment Associate
RBC
Coquitlam, BC
Full-time
Stay current on reading and research specific to the Portfolio Manager’s investment discipline & strategy
Added 4 hours ago
Director, Fire Protection Engineering - Eastern Canada
AtkinsRéalis
Montreal, QC
Full-time
Lead or support the preparation of strategic, competitive proposals.
Added 4 hours ago
VIP Assistant Guest Experience Manager
AccorHotel
Lake Louise, AB
Full-time
The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest…
Added 4 hours ago
National Account Manager (12 month contract)
Sofina Foods Canada
Markham, ON
Contract
Reporting to the Director, Retail Sales, the National Account Manager – Walmart (12-month Contract) is responsible for achieving annual volume targets associated within a designated retail…
Added 4 hours ago
Senior Manager, Major Projects Advisory
KPMG
ON · Toronto, Ontario
Full-time
As a Senior Manager within KPMG’s Major Projects Advisory team, you will support the delivery of high-quality services to top-tier public and private sector clients including government…
Added 5 hours ago
Philanthropy Coordinator
St. Paul's Foundation
Vancouver, BC
$57,000 to $70,000 CAD / year
Full-time
Reporting Manager: Administration Manager, Philanthropy
Added 5 hours ago
VP, IT Operations
Pet Valu
Markham, ON
Full-time
The target leadership team includes the Director, Cybersecurity & GRC; Senior Manager, Infrastructure & Platform Operations; Senior Manager, Retail Technology Operations; and Senior…
Added 5 hours ago
Group Manager – Flow Monitoring
AECOM
Markham, ON
$130,000 to $160,000 CAD / year
Full-time
We are seeking a strategic and technically accomplished Group Manager to head our Flow Monitoring team. In this existing role, you will provide overall vision, operational leadership, and…
Added 5 hours ago
Manager, Business Operations
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Reporting to the Associate Vice President (AVP), the Manager serves as the central business operations lead, connecting QPES technical teams, clients, and SAIT corporate functions to ensure…
Added 5 hours ago
Rolling Stock Engineer
SYSTRA
Montreal, QC
Full-time
May also act as project manager on assigned rolling stock projects, with the objective of ensuring that the delivered results meet and surpass the customer’s expectations and project…
Added 5 hours ago
Core Java Software Engineer
Improving
Vancouver, BC
Full-time
…engineering and customer facing skills, and work with your manager to make sure you are supported in your way of work and in your personalized career Growth Plan. We grow when our members…
Added 5 hours ago
Senior Project Manager - Tunnel & Underground
EBC Inc.
Mississauga, ON
Full-time
Under the supervision of Vice-President Majors projects – Tunnels & Underground works, the Senior Project Manager plans, directs, organizes, coordinates and controls, along with the Project…
Added 5 hours ago
Manager, Business Operations
SAIT
Calgary, AB
Reporting to the Associate Vice President (AVP), the Manager serves as the central business operations lead, connecting QPES technical teams, clients, and SAIT corporate functions to ensure…
Added 6 hours ago
Engineer (Electrical Power) - High Current Lab
Kinectrics
Toronto, ON
Full-time
Reports to: Service Line Manager, HCL and HVL
Added 6 hours ago
Account Manager, Oilfield Services | Frac Operations
Jereh North America Group
Calgary, AB
Full-time
…operational knowledge into a broader customer-facing Account Manager…
Added 6 hours ago
Part-Time Budget Officer, International Education Centre
Algonquin College of Applied Arts and Technology
Ottawa, ON
Part-time
Finance Manager, Academic - International Education Centre

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply About employer

More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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