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Added 15 mins ago
Senior Analyst, Strategic Finance / Analyste principal, Finances stratégiques
Vention
Montreal, QC
Full-time
Sitting at the nexus of business strategy, advanced analytics, and financial discipline, the Senior Analyst, Strategic Finance serves as the core quantitative engine evaluating commercial…
Added 2 hours ago
Senior Solutions Architect, IAM-2
Royal Bank of Canada
Toronto, ON
Full-time
Liaise with cloud, integration, data, security and infrastructure architecture and development/engineering teams to ensure that all solution architecture views are defined and elaborated.
Added 5 hours ago
Senior Solution Architect
CGI
Victoria, BC
Full-time
CGI is seeking an experienced Senior Solution Architect to join our Enterprise Architecture team. In this senior leadership role, you will shape the organization's technology landscape by…
Added 8 hours ago
Senior Solutions Architect (Pre-Sales)
MongoDB
Montreal, QC
…users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and…
Added 9 hours ago
Senior Solutions Manager
Vena Solutions
Canada
Full-time
Vena Solutions is seeking a Senior Solutions Manager to help us expand our sophisticated SaaS cloud technology.
Added 10 hours ago
Lead Full-Stack GenAI Developer (Contractor)
KData AI
Toronto, ON
Full-time
We are seeking a Senior Lead Full-Stack GenAI Developer for a 6-month contract engagement to lead the end-to-end hands-on build, integration, and deployment of enterprise GenAI and Agentic…
Added 10 hours ago
Senior Solutions Architect, IAM-2
RBC
Toronto, ON
Full-time
Liaise with cloud, integration, data, security and infrastructure architecture and development/engineering teams to ensure that all solution architecture views are defined and elaborated.
Added 11 hours ago
Software Developer – Senior - RQ11686
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Software Developer with extensive hands-on experience in ServiceNow development, solution architecture, platform governance, and system administration. The…
Added 11 hours ago
Software Developer – Senior - RQ11686
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Software Developer with extensive hands-on experience in ServiceNow development, solution architecture, platform governance, and system administration. The…
Added 11 hours ago
Software Developer – Senior - RQ11686
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Software Developer with extensive hands-on experience in ServiceNow development, solution architecture, platform governance, and system administration. The…
Added 11 hours ago
Architecte en transformation d'entreprise – ERP et modernisation des processus d'affaire
CGI
Montreal, QC
Full-time
Enterprise Transformation Architect – ERP & Business Process Modernization
Added 11 hours ago
Director - Enterprise Data Warehouse and Data Platforms
CGI
Ottawa, ON
Full-time
We are seeking a Director, Consulting Expert (DCE) – Enterprise Data Warehouse & Data Platforms to provide senior technical, solutioning, and client facing leadership
Added 12 hours ago
Enterprise Architect, Americas Markets & Industries Office of the CTO
Microsoft
Goodwood, ON
Full-time
The Enterprise Architect joins the Americas Markets & Industries (AMI) Office of the CTO to work directly with Microsoft's most strategic customers in Canada. Based in Toronto, you will…
Added 12 hours ago
Senior DevOp Engineer
MarkiTech.AI
Toronto, ON
$70 to $85 CAD / hour
Contract
About the Job Senior DevOps Engineer (alternate: Senior Cloud / Platform Engineer) About the role:
Added 13 hours ago
Senior Specialist - Architecture
LTM
ON · Ontario, Canada
$120,000 to $140,000 USD / year
Full-time
We are seeking a highcaliber Power BI Architect to lead our data visualization strategy and spearhead our transition into Microsoft Fabric This isnt just a report building rolewe need a…
Added 13 hours ago
Senior Solutions Architect (Pre-Sales)
Jobgether
Canada
$130,000 to $180,000 CAD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Architect (Pre-Sales) based in Canada.
Added 13 hours ago
Web Engineering Manager & Digital Products Architect
Accenture
Toronto, ON
Full-time
A Senior Engineering Manager and Web Architect who shapes the technical direction of complex digital products while leading teams and owning delivery outcomes. You connect web architecture…
Added 14 hours ago
Senior Software Engineer
7shifts
Toronto, ON
Full-time
As a Senior Software Developer, Mid-Market at 7shifts, you'll be one of the founding engineers on our mid-market squad - the team responsible for building the foundational systems that…
Added 14 hours ago
Senior Manager, Major Projects Advisory
KPMG
ON · Toronto, Ontario
Full-time
As a Senior Manager within KPMG’s Major Projects Advisory team, you will support the delivery of high-quality services to top-tier public and private sector clients including government…
Added 14 hours ago
Enterprise Architect, AI Engineering – Security & Compliance
KPMG
Toronto, ON · ON
Full-time
…platforms for KPMG Canada. The team works across application, data, platform and emerging AI technologies in close collaboration with ITS, Security, Risk, Legal, Global teams and business…
Added 14 hours ago
Data Center Server Specialist
Viterra
Regina, SK
Full-time
Typically 10+ years of progressive IT infrastructure experience, including 7–8+ years in senior server roles within large-scale data centers.
Added 15 hours ago
ServiceNow Software Developer - Senior
J&M Group
Toronto, ON
Full-time
Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.
Added 15 hours ago
DevOps Manager
Rightsline Inc
Toronto, ON
$85,000 to $95,000 CAD / year
…and Europe. You will manage and develop a team of five - a Senior DevOps Engineer, a DevOps Engineer, and two Senior Systems Engineers - and hold end-to-end accountability for the…
Added 15 hours ago
Senior Data Modeler
OMERS
Toronto, ON · Head Office Toronto
Full-time
The OMERS Products and Technology team is seeking a self-motivated and highly experienced Senior Data Modeler to join the Pension Architecture team. The team is responsible for modernizing…
Added 15 hours ago
VP of Engineering
Lasso Informatics
Montreal, QC
Full-time
Lasso Informatics is hiring a VP of Engineering to lead the engineering group that builds and operates our research data management platform. Reporting to the CTO, you will lead how the…

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply About employer

More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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