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Added 13 mins ago
Lead Rental Technician : 1 Year Contract (Mississauga/Brampton)
The Home Depot Canada
ON · Ontario, Canada
Full-time
Troubleshoot, diagnose, and order parts within 48 hours of a tool being placed on the Down List. Notify Regional Rental Manager (RRM) of any delays.
Added 13 mins ago
Clinical Resource Nurse - Charge Nurse
Prairie Mountain Health
Brandon, MB
Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 13 mins ago
Community Mental Health Worker | Mental Health
Interior Health Authority
Trail, BC
Full-time
Reporting to the HCIS Manager (or designate), working within a psychosocial rehabilitation/harm reduction framework and informed by existing psychiatric and other health professional…
Added 13 mins ago
Investigator, Patient Ombudsman
Ontario Health | Santé Ontario
Toronto, ON
Full-time
…compassion, integrity and accountability. We do our work in service to a vision of a healthcare system where everyone is treated…
Added 13 mins ago
Small Engine Mechanic
Pro Property Services
Calgary, AB
Full-time
· Repair and troubleshoot issues and damage to vehicles, trailers, and equipment, restoring to safe operational condition for the Service Delivery Team.
Added 13 mins ago
Operations - Site Manager (Everclean)
Kandor
Calgary, AB
…deliver their best every day - Everclean is looking for a Site Manager like…
Added 28 mins ago
Manager Plant Maintenance
Carleton University
Ottawa, ON
Other
Knowledge of operational management and leadership concepts practices including program/service delivery models, policy development, planning, budgeting, performance measurement management,…
Added 28 mins ago
Sales Manager
Smithers Toyota
Smithers, BC
Full-time
…stock, and give a proven team more of the right cars to sell. Service works as a partner in recon and…
Added 28 mins ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
Senior Manager, Portfolio & Product Optimization is responsible for driving the strategic direction, planning and optimization of the Global Transaction Banking (GTB) cash management…
Added 28 mins ago
Senior Manager, Sales Originator (Banking & Insurance)
Accenture
Toronto, ON
Full-time
…stakeholders, orchestrating complex pursuits, and collaborating with delivery and industry leaders to bring differentiated solutions to…
Added 28 mins ago
Associate
RBC
Burlington, ON
Full-time
…growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client…
Added 28 mins ago
Relationship Manager, Business Markets
RBC
Rimouski, QC
Full-time
Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
Added 43 mins ago
Administrative and Event Support Assistant
York University
Toronto, ON
Contract
Under the direction of the Operations Manager, the Administrative and Event Support Assistant provides administrative and event coordination support to the department of Cinema & Media Arts…
Added 43 mins ago
Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention
CMHA Calgary
Calgary, AB
Other
The Team Lead will ensure cohesive service delivery across partner agencies, supervise staff and Peer Support Workers, manage data and evaluation requirements, and lead knowledge…
Added 43 mins ago
Caseworker - NH Montreal
Nisa Helpline
Montreal, QC
$22 to $23 CAD / hour
Full-time
Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files.
Added 43 mins ago
WS - Territory Sales Manager
WillScot
Quebec, QC
Full-time
The Territory Sales Manager is responsible for maximizing the share of territory through high volume outbound prospecting and inbound inquiry conversion to achieve activations.
Added 43 mins ago
Class 3 Crane/Boom Truck Driver, Star Building Materials
Star Building Materials Winnipeg
Winnipeg, MB
Full-time
Minimum 3 months of relevant delivery/crane experience.
Added 43 mins ago
Store Manager
The Salvation Army in Canada
Calgary, AB
Full-time
Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
Added 43 mins ago
Saint John Registered Nurse Class A (RNCA) PCN 1250487
Horizon Health Network
Saint John, NB
Part-time
To collaboratively participate in the planning and delivery of total nursing care to meet individual patient needs in accordance with the philosophy, objectives and policies of the…
Added 44 mins ago
Sushi Associate
88 Supermarket
Vancouver, BC
$20 to $23 CAD / hour
Prepare sushi according to the recipe and ensure timely delivery of sushi orders
Added 44 mins ago
Senior Governance & Control Analyst (Developer)
TD
Saint John, NB · Toronto, ON · Burlington, ON · Markham, ON · Montreal, QC · Halifax, NS
Full-time
· Project & Delivery Leadership: manage requirements, influence decision-making, and lead initiatives to launch.
Added 59 mins ago
VIP Guest Experience Manager
AccorHotel
Lake Louise, AB
Full-time
Champion the resort's culture of Service Excellence by participating in regular Service Excellence Meetings focused on continuous improvement, luxury service delivery, emotional…
Added 59 mins ago
Project Manager
ATCO Group
Yellowknife, NT
Full-time
ATCO Frontec is seeking an experienced Project Manager to lead the safe, compliant, and effective delivery of mine water treatment operations in Yellowknife, Northwest Territories. This is…
Added 1 hour ago
Career Consultant
Carleton University
Ottawa, ON
Other
Reporting to the Manager Career Development, the Career Consultant is responsible for the development and delivery of a full suite of career development services and programs for students…
Added 1 hour ago
National Accounts Director
OPENLANE
Brampton, ON
$100,000 to $125,000 CAD / year
Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Experience: 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Posting language: English
Posted: Sep 28, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Google Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Engineering teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Sitting at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar Leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply About employer

More about this job

Responsibilities

You will lead strategic headcount governance, supply-demand modeling, and organizational design for global support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or business operations. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce Management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Executive reporting
Job architecture
Supply-demand modeling
Data engineering collaboration
Variance analysis
Risk assessment
Hiring velocity tracking
AI-assisted operations
Organizational design

Benefits

Bonus target
Equity
Health insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Job Architecture
Google Workspace
Data Engineering
Operational Sizing
Variance Analysis
Risk Assessment
Hiring Velocity
AI-Assisted Operations
Cloud Support
Resource Management
Organizational Design
Forecasting Dashboards
Data Pipelines
Technical Infrastructure
Business Planning

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