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Agile Team Coach, Direct Venture
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Kitchener, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
…location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered…
Added just now
RB
Technical Supervisor
Red Bull
Chilliwack, BC
- Full-time
Lead all day-to-day maintenance operations for production, warehouse, utility, and facility equipment.
Added just now
MP
Director of Engineering, Maintenance & Reliability
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
…infrastructure capability, and operational resilience. You will lead the development and governance of our North American capital portfolio, ensuring investments are aligned with business…
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Director, SCM, Marine Terminal, Pacific Link
Trans Mountain
Vancouver, BC
Lead commercial strategy for major terminal construction packages.
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AI Director - Global AI Risk Management
Scotiabank
Toronto, ON
Curious and proactive and agile learner interested in new technology, ML/AI/GenAI/Agentic risk management best practices, trends and developments in data and AI governance.
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Specialist, Information Governance Program
Independent Electricity System Operator
Canada
In this role, you'll collaborate with stakeholders across the business and technology teams to design scalable governance frameworks, modernize information management practices, and drive…
Added 14 mins ago
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Professional Practice Leader - Allied/Applied
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Uses clinical, quality, safety, operational, and patient experience data to identify practice trends, establish performance indicators, recommend improvements, and support evidence-informed…
Added 14 mins ago
SA
Professional Practice Leader - Nursing
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Current Basic Life Support (BLS) certification required
Added 14 mins ago
IR
Executive Counselor (Trusted Advisor to CIOs & Technology Leaders) | Financial Services, Insurance, Professional Services & Not-for-Profit
Info-Tech Research Group
Canada
- Full-time
Guide members through business strategy, AI adoption and governance, cybersecurity and resilience, data, cloud and platform modernization, operating models, talent, financial management,…
Added 14 mins ago
Business Planning and Workforce Manager
Google
Waterloo, ON
…delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role…
Added 30 mins ago
IS
Solutions Architect (Agentic AI)
Iris Software Inc.
Toronto, ON
- Contract
Drive AI platform strategy, governance, security, Responsible AI, observability, and production readiness.
Added 30 mins ago
RH
Accounting Manager
Robert Half
AB · Edmonton, AB
- $115,000 to $125,000 CAD / year
- Full-time
Lead the monthly close process to ensure accurate and timely financial reporting.
Added 30 mins ago
VS
Dynamics CRM Solutions Architect
vTech Solution Canada
Toronto, ON
- Contract
…Information Management System (CIMS) upgrade. The role will lead and validate the on-premises modernization of Microsoft Dynamics CRM and SharePoint, including related SQL Server, SSRS,…
Added 30 mins ago
DI
Quality Engineering Lead - Fraud Technology
Definity Insurance Company
Mississauga, ON
- Full-time
We are seeking an experienced Quality Engineering Lead to lead testing and quality engineering activities across Definity's Fraud Technology portfolio. This role combines strong quality…
Added 30 mins ago
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Senior Manager, Real Estate Transactions (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…high-value transactions and strategic initiatives. You will lead a team of two, oversee lease administration, manage critical reporting and maintain strict data integrity and thorough…
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Software Engineer III - Tech Lead (Golang)
TD
Toronto, ON
- Full-time
Must Havehat We're Looking For
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Senior Director, Organizational Development
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Toronto, ON
- Full-time
…people analytics, while ensuring appropriate interpretation, governance and use of qualitative and quantitative data to inform risks and…
Added 1 hour ago
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DAM (Data Access Management Governance Lead)
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Toronto, ON
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RQ00838 – Solution Architect – CRM – Senior
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Senior IT Procurement Specialist
Irving Oil
Saint John, NB
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As a Senior IT Procurement Specialist, you will lead strategic sourcing, contract negotiations, and supplier management activities across the Information and Technology category. Your goal…
Added 1 hour ago
Manager Global Business Process Excellence
Syntax
Montreal, QC
…includes ensuring alignment between strategy, process design, governance, and delivery outcomes. The role partners with business and enabling teams to identify opportunities, standardize…
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SAP ABAP Technical with BTP
Tek Global
Toronto, ON
- Contract
Strong communication skills with the ability to lead technical discussions
Added 1 hour ago
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Gestionnaire, Excellence mondiale des processus d’affaires/ Manager Global Business Process Excellence
Syntax
Montreal, QC
- Full-time
Added 1 hour ago
S
HSE Manager, Canada
Sanofi
Toronto, ON
- Full-time
Strategy & Governance – Develop and continuously evolve the HSE strategy for Commercial Operations and Digital HUB, aligned with Sanofi's global standards and Canadian regulations; lead…
Added 1 hour ago
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Manager, Field Service
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Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Experience: 7 years of experience in workforce management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization.
Posting language: English
Posted: Nov 13, 2026

Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in workforce management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization.
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Development teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Being at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply on google.com About employer

More about this job

Responsibilities

You will lead global headcount governance, supply-demand modeling, and organizational design for support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or strategic capacity planning. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Reporting automation
Data pipelines
Operational dashboards
Job architecture
Role design
Supply-demand modeling
Variance analysis
Risk assessment

Benefits

Bonus
Equity
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Google Workspace
Data Modeling
Operational Sizing
Job Architecture
AI-Assisted Operations
Data Engineering
Reporting Automation
Forecasting Dashboards
Variance Analysis
Risk Assessment
Cloud Support
Human-in-the-loop
Technical Infrastructure
Resource Management
Strategic Initiatives

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Work requirements

Jobs in Canada