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FI
Client Service Delivery Manager
Flextrack Inc
Canada
- Full-time
The Client Service Delivery Manager is a key leadership role within our Customer Success organization, accountable for the day-to-day operation, responsiveness, and quality of support and…
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PC
Occupational Health Nurse, Temporary Part Time, Occupational Health & Wellness
Providence Care
Kingston, ON
- Part-time
…indicated; works in collaboration with the employee, their manager, and other stakeholders to propose and facilitate accommodation strategies that balance the needs of the employee with…
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PC
Patient Flow Coordinator, Temporary Full Time, Access to Care & Transitions
Providence Care
Kingston, ON
- Full-time
…key stakeholders directly and/or indirectly and assists the Manager by researching and providing requested data or background information, as requested. The Coordinator problem solves…
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A
Regional Manager, North
AGLC
AB · Edmonton, AB
- $119,621 to $164,479 CAD / year
- Full-time
Reporting to the Director, Technical Services & Compliance, the Regional Manager, North is responsible for the strategic leadership, planning, and management of Technical Services…
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RH
Asset Manager
Robert Half
AB · Edmonton, AB
- Full-time
We are seeking an experienced Asset Manager to oversee multiple buildings in Edmonton, lead third-party property management teams and ensure each property delivers strong financial results…
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BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
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P
Account Manager (IT Staffing)
Procom
Toronto, ON
- $60,000 to $90,000 CAD / year
- Full-time
As we continue to grow, we're looking for an Account Manager who is passionate about sales, motivated by success, and eager to work with a team that gives you the tools, data, and support…
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BS
Order Manager- Bilingual
Bilingual Source
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Added just now
S
Assistant Store Manager (Sherway Gardens)
Swatch
Toronto, ON · Etobicoke, ON
- Full-time
The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and…
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T
Data Centre Account Manager
Telecon
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Telecon’s Enterprise division is looking to hire a Data Centre Account Manager to join our team of dynamic sales professionals. This role is ideal for someone with prior experience selling…
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BT
Spa Front Desk & Concierge
Bahn Thai Spa and School of Traditional Thai Massage and Wellness Centre
Toronto, ON
- Part-time
You will work closely with the Owner and Concierge Manager and play a key role in maintaining the spa’s reputation, flow, and client satisfaction.
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CD
Childcare Consultant
Child Development Institute
Toronto, ON
- Contract
…within the Toronto Children’s Services Every Child Belongs service framework, promoting an inclusive childcare…
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MP
Senior Manager, OneStream Platform
Michael Page
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Manager, EPM Platform leads governance, change management, controls, and operational oversight of the organization's OneStream and Hyperion environments while managing a team of EPM…
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H
Contact Sales Representative
Hays
Burlington, ON
- Full-time
…as applicable. Ensures systematic and conscientious customer service to the defined portfolio and is directly responsible for sales development in the assigned…
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ME
Fire Protection Engineer
Morson Edge (Canada)
Pickering, ON
- Contract
…and standard requirements are adhered to. Assist the Section Manager of Fire Protection Programs with fire risk assessments including review of pertinent system impairments, Fire Safe…
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BI
AEM Business Analyst
BURGEON IT SERVICES
Calgary, AB
- Contract
Added just now
BI
AEM Business Analyst
BURGEON IT SERVICES
Calgary, AB
- Contract
Added just now
GS
Business Analyst – Adobe Experience Manager (AEM)
Gala Solutions
Calgary, AB
- Contract
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NR
Cleaner- Temporary
Northview Residential REIT
Yellowknife, NT
- Temporary
We are looking for a Cleaner- Temporary to join our Residential team in Yellowknife, NT. Reporting to the Facilities Manager, you will be critical to our delivery of world-class customer…
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NS
Forensic Psychiatrist - Dartmouth
Nova Scotia Healthcare System
Dartmouth, NS
- Contract
The Model of Care within the service is established with exciting opportunities to join a dynamic, multidisciplinary, and modern care delivery based on evidence while monitoring and keeping…
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IM
Associate Portfolio Manager, Public Credit
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
This job posting is for an existing vacancy. If you are ready to deliver best-in-class service and join a collaborative, motivated and fun team of professionals, IMCO offers the opportunity…
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RB
Technical Supervisor
Red Bull
Chilliwack, BC
- Full-time
Reporting to the Technical Manager, the Technical Supervisor is responsible for leading and optimizing all maintenance, reliability, and technical operations that support production,…
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GD
Systems Engineer, Land C5ISR - Tactical Communications
General Dynamics Missions System International
Calgary, AB
- Full-time
…Engineering Requirements Management (ERM), IBM Engineering Workflow Manager (EWM) and Team collaboration tools (e.g., MS Teams, Sharepoint, OneNote,…
Added just now
Manager, Governance & Strategy - Global Compliance Trade Surveillance (12 Month Contract)
Scotiabank
Toronto, ON
The objective of the Manager is to contribute to the overall performance of the Global Compliance Trade Surveillance Department (GCTS) within Global Banking and Markets & Treasury (“GBM&T”)…
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Temporary Showroom Manager Vancouver, BC
Cosentino
Vancouver, BC
At Cosentino (www.cosentino.com) we are looking for a Temporary City Center Manager (1.5 years) to join our City Center located in Vancouver, BC. The City Centers are an example of…

Google

Business Planning and Workforce Manager

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Experience: 7 years of experience in workforce management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization.
Posting language: English
Posted: Nov 13, 2026

Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in workforce management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization.
Experience developing headcount models, managing approval governance, or leading operational sizing for multi-regional teams.
Experience with Google Workspace tools (Sheets for data modeling, Slides for executive decks, and Docs for narrative proposals).

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
Experience shaping job families, role architectures, and skills frameworks during business or technological transformations.
Familiarity with collaborating with BI/Development teams to automate reporting workflows, data pipelines, and operational dashboards.
Strong organizational skills with the ability to manage competing priorities across global, cross-functional teams.
Proven track record of presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Planning and Workforce Manager, you will drive the strategic, operational, and organizational design of our global support workforce. Being at the intersection of operational delivery, resource planning, and workforce architecture, you will lead leadership-level headcount (HC) governance, establish robust supply-demand models, and architect future-ready role designs as our delivery model shifts toward AI-assisted operations.

You will partner closely with executive leadership, support delivery pillars, and data engineering teams to transition headcount allocation from purely volume-driven models to comprehensive workforce planning - incorporating program staffing, enablement, and evolving job architectures.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead end-to-end headcount approvals, regular reporting, and executive reviews. Partner with Finance, HR, and Pillar leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking.
Build resourcing models for volume (case/real-time) and non-volume (project/enablement) environments. Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers.
Define Cloud Support's job architecture, role boundaries, job families, and career expectations. Architect emerging roles, determine human-in-the-loop specializations, and model capacity dividends from AI deflection to streamline handoffs.
Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards. Design standardized metrics, capacity alerts, and self-serve operational views for stakeholders.

Apply on google.com About employer

More about this job

Responsibilities

You will lead global headcount governance, supply-demand modeling, and organizational design for support teams. Additionally, you will partner with data engineering to automate reporting and define job architectures to support AI-assisted operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in workforce management or strategic capacity planning. Proficiency in Google Workspace tools and experience with headcount modeling for multi-regional teams are required.

Skills

Workforce management
Strategic capacity planning
Business operations
Headcount modeling
Operational sizing
Google Workspace
Data modeling
Reporting automation
Data pipelines
Operational dashboards
Job architecture
Role design
Supply-demand modeling
Variance analysis
Risk assessment

Benefits

Bonus
Equity
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Strategic Capacity Planning
Business Operations
Headcount Governance
Supply-Demand Modeling
Google Workspace
Data Modeling
Operational Sizing
Job Architecture
AI-Assisted Operations
Data Engineering
Reporting Automation
Forecasting Dashboards
Variance Analysis
Risk Assessment
Cloud Support
Human-in-the-loop
Technical Infrastructure
Resource Management
Strategic Initiatives

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Work requirements

Jobs in Canada