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Added 9 mins ago
Production Planner
Leonardo DRS
Bedford, QC
Full-time
Reporting to the Director, Business Operations, the Planner is responsible for end-to-end planning, scheduling, and execution control for production build orders and repair and overhaul…
Added 25 mins ago
Senior Director, Patent Analysis & Reverse Engineering
J.S. Held LLC
Ottawa, ON
Full-time
We are seeking a highly motivated individual to join our expanding team as a Senior Director in our Patent Analysis and Reverse Engineering division. This role combines strategic leadership…
Added 39 mins ago
Human Resources Generalist
Haivision
Montreal, QC
Temporary
…the HR team on a variety of HR tasks. Reporting to the Senior Director of Human Resources and working closely with the Vice President of Finance, the HR Generalist will be assisting in…
Added 39 mins ago
Junior Software Developer (contract position) / Développeur débutant de logiciels (poste contractuel)
Canadian Council of Motor Transport Administrators (CCMTA)
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
…critical areas within CCMTA’s mandate - drivers, vehicles, data and technology, commercial motor vehicles and carriers, and road safety…
Added 1 hour ago
Junior Software Developer (contract position) / Développeur débutant de logiciels (poste contractuel)
CCMTA
Ottawa, ON
Full-time
…critical areas within CCMTA’s mandate - drivers, vehicles, data and technology, commercial motor vehicles and carriers, and road safety…
Added 2 hours ago
SAP FICO Lead
Accenture
Toronto, ON · Greater Toronto Area, Canada
Full-time
Support the documentation of lessons learned, working with the Proposal Manager and Director of Project Pursuits to share best practices and lessons learned across all company business lines
Added 3 hours ago
Senior Director AI and Transformation
National Bank of Canada
Montreal, QC
Full-time
University degree in computer science, engineering, data science,
Added 4 hours ago
Technology Director, Program and Product Management, Enterprise Data and AI
lululemon
Vancouver, BC
Full-time
As a Director, Product & Program Management, you will be accountable for defining and executing the Enterprise Data & AI product portfolio, ensuring the successful delivery of AI and data…
Added 4 hours ago
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
Volunteer
The Director of Engineering oversees all technical teams and ensures that research prototypes become robust, scalable platforms.
Added 5 hours ago
Director Solution Architect
Royal Bank of Canada
Toronto, ON
Full-time
Degree in computer science, engineering, mathematics or an equivalent analytic-intensive field.
Added 5 hours ago
Senior Manager, Software Engineering
Capital One
Toronto, ON
Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Software Engineering
Added 5 hours ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
…of a dynamic global team in a company leveraging technology, data, digital solutions, and artificial intelligence to innovate, modernize, and create value across the organization. As a…
Added 6 hours ago
Cloud Support Strategy Lead, Strategy, Systems, and Intelligence
Google
Waterloo, ON
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
Added 8 hours ago
Software Chief Engineer
Kepler Communications Inc.
Canada
Full-time
Our mission is to provide real-time on-orbit connectivity for critical missions, enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date, Kepler…
Added 9 hours ago
Director Solution Architect
RBC
Toronto, ON
Full-time
Degree in computer science, engineering, mathematics or an equivalent analytic-intensive field.
Added 10 hours ago
Engineering Co-op Student - Transportation and Drainage (Full Time) January to April or August
City of Chilliwack
Chilliwack, BC
Full-time
2026-78 - Engineering Co-op Student - Transportation and Drainage (Full Time) January to April or August
Added 10 hours ago
Directeur Associe, Qualité chaine d’approvisionnement / Associate Director, Supply Management Quality
Pratt & Whitney
Longueuil, QC
Full-time
Added 10 hours ago
Sr. Engineering Manager
Crown Technical Systems
Vaughan, ON · SpinCo - CA Ontario Vaughan
Full-time
Reporting to the Director, Design & Engineering the Sr. Engineering Manager is responsible for providing leadership and direction for the engineering and support departments within our…
Added 10 hours ago
Senior Manager, Project Controls
Worley
Edmonton, AB · Calgary, AB
Full-time
We’re seeking a Director, Project Controls to support the project control personnel of a portfolio of projects utilizing the Worley Project Control Systems and processes in all phases of…
Added 11 hours ago
Registrar & Director, Enrolment Services
Saskatchewan Polytechnic Alumni
SK · Saskatchewan, Canada
Full-time
Competition Number P17916 Posting Title Registrar & Director, Enrolment Services Classification Location Saskatchewan Polytechnic Administrative Offices Other Location(s) Building Other…
Added 12 hours ago
Project Manager
HRbrain Inc.
Montreal, QC
Contract
Reporting to the Senior Director, Enterprise Data Management, you will be a key member of the Enterprise Chief Data Office.
Added 12 hours ago
Communications Manager
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…supports faculty with focus in genomics, molecular biology, engineering, and biotechnology. The Manager’s goals include: effective communication about the department’s activities; building…
Added 12 hours ago
Sr. Engineering Manager
Flex
Vaughan, ON · SpinCo - CA Ontario Vaughan
Full-time
Reporting to the Director, Design & Engineering the Sr. Engineering Manager is responsible for providing leadership and direction for the engineering and support departments within our…
Added 12 hours ago
Intern, Project Management - Final Assembly Line Engineering (Winter 2027)
Bombardier
Mississauga, ON
Volunteer
Working at Bombardier Pearson Global Final Assembly Line(FAL) as part of the FAL Project Team within Engineering Organization.
Added 12 hours ago
Senior Client Services Manager
Fintel Connect
Vancouver, BC
Full-time
Our Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to…

Google

Cloud Support Strategy Lead, Strategy, Systems, and Intelligence

Waterloo, ON, Canada

Experience: 8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Experience in leading commercial modeling, service design, or portfolio management for a global organization.
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
Experience in cross-functional stakeholder management, specifically bridging technical delivery teams and commercial/sales functions.

Preferred qualifications:

MBA or advanced degree.
Understanding of the cloud support market landscape, including participant service models, pricing structures, and customer buying behaviors.
Ability to lead and execute complex, ambiguous projects from concept to completion in a fast-paced environment (e.g., New Product Introduction (NPI)/launch).
Excellent written and verbal communication skills, with the ability to synthesize complex financial and operational data into clear, actionable insights for an executive audience.
Excellent problem-solving and systems thinking skills, with the ability to build relationships and drive alignment across Finance, Legal, Sales, and Engineering.

About the job:

Google Cloud Support is responsible for providing technical support for Google Cloud products globally. Within the Support organization, the Strategy, Systems, and Intelligence (SSI) team operates as a central strategic function that drives the evolution of the support model. SSI's core responsibilities include designing future-state service models, utilizing data and AI to produce predictive insights for operational planning, and building the intelligent systems required for a proactive and scalable support journey. Through the integration of data, strategy, and systems innovation, the SSI team works to create an AI-first support framework designed to address complex customer issues and enhance the overall effectiveness of Google Cloud support.

The Service Strategy and Product Alignment (SSPA) team acts as the strategic engine within SSI, responsible for defining the future of our service portfolio and driving product alignment. We own service model design, end-to-end experience, supportability, and the product/partner interface.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $194000 - $198000 (CAD) + 20% bonus target + equity + benefits
US: $186000 - $269000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Design end-to-end and iterate the service model, service offerings, and the overall customer experience outside of the direct product interface (e.g., the Northstar Experience).
Conduct customer pain point research, write formal Product Requirements Documents (PRDs), and define launch readiness criteria for new product features.
Co-design and define the support journey within the product experience (e.g., Gemini Cloud Assist integration, contextual help), focusing on optimizing systems like AppHub and Personalized Service Health (PSH).
Engage with Product, Engineering, and Partner teams to ensure alignment on service model execution and support readiness.

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More about this job

Responsibilities

The role involves designing end-to-end service models and customer experiences while driving product alignment across engineering and sales teams. You will also conduct research to define product requirements and integrate AI-driven insights into the support journey.

Requirements

Candidates must have at least 8 years of experience in management consulting, business strategy, or sales operations, along with a bachelor's degree. Strong skills in cross-functional stakeholder management and the ability to provide counsel to executive leadership are essential.

Skills

Management Consulting
Sales Operations
Business Strategy
Corporate Advisory
Commercial Modeling
Service Design
Portfolio Management
Stakeholder Management
Cloud Support
Systems Thinking
Financial Data Analysis
Operational Planning
AI Strategy
Cross-functional Leadership

Benefits

Bonus
Equity
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Strategy
Systems
Intelligence
Service Model Design
Commercial Modeling
Portfolio Management
Product Requirements Document
PRD
Gemini Cloud Assist
AppHub
Personalized Service Health
AI
Data Analytics
Business Generation
Stakeholder Management
Cloud Support
NPI
Launch Readiness
Systems Thinking
Financial Data
Operational Planning
Executive Counsel
Service Portfolio
Digital Transformation

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