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Added 11 mins ago
Program Coordinator, Community Relations
University of Victoria
Victoria, BC
Full-time
Reporting to the Associate Director, Community and Government Relations, the Program Coordinator will play a key role in strengthening relationships between the university and the broader…
Added 27 mins ago
Director, Clinical Operations – Profile B
Provincial Health Services Authority
Victoria, BC
Full-time
In addition, the Director supports and promotes patient centered care, patient safety initiatives, staff motivation and support, and best practices to achieve outcomes identified in…
Added 27 mins ago
Director of Nursing
Practical Human Resource Solutions
St. Stephen, NB
Full-time
The Director of Nursing is accountable for planning, organizing, directing, and participating in the Home's care services and for ensuring the delivery and management of high-quality…
Added 1 hour ago
BRANCH MANAGER
ECCO Supply™
Saskatoon, SK
Full-time
Operational Alignment: Collaborate with all shared services, operations, supply chain and customer service teams to ensure product availability, service excellence and timely delivery
Added 2 hours ago
Facilities Support Services Lead
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Provide efficient and effective delivery of support services covering environmental services, facilities, security, maintenance and if applicable medical device reprocessing for assigned…
Added 2 hours ago
Senior Planner
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general direction of the Director, Planning, the Senior Planner works closely with internal customers and stakeholders to develop proposals/project plans which support clinical,…
Added 2 hours ago
Deputy Fire Marshal
Government of Yukon
Whitehorse, YT
Full-time
As one of Canada’s Top 100 Employers for 2023 a career with Yukon Government’s public service offers you an opportunity to expand your skillset and build relationships with stakeholders and…
Added 2 hours ago
Director, Programs
Talent Edge
Vancouver, BC
Full-time
As the Director of Programs, you will provide strategic and operational leadership across Whole Way House’s programs and services.
Added 3 hours ago
Registered Nurse
Health Careers Canada
Mississauga, ON
Full-time
Reporting to the Director of Client Services and Wellness, you will guide the work of a team of mental health and addictions clinicians. You will manage all clinical services at Our Place…
Added 3 hours ago
Clinical Educator
Health Careers Canada
Ottawa, ON
Full-time
The Manager of Clinical Operations and Program Services provides leadership, supervision and coordination for the day-to-day operations of CCHC’s clinical and support services. The Manager…
Added 3 hours ago
Executive Director, Global Payment Services
MUFG Investor Services
Toronto, ON
Full-time
Lead the transition and integration of payment activities across the organisation into the Global Payments function, ensuring consistent standards and seamless service delivery.
Added 3 hours ago
Executive Director, Global Payment Services
MUFG Investor Services
Toronto, ON
Full-time
Lead the transition and integration of payment activities across the organisation into the Global Payments function, ensuring consistent standards and seamless service delivery.
Added 3 hours ago
Senior Manager, Software Engineering
Capital One
Toronto, ON
Full-time
Knowledge of software engineering best practices including security, automated testing, continuous delivery (CI/CD), high-availability and system resiliency
Added 3 hours ago
Market Sales Trainer
Service Corporation International
Burnaby, BC
Full-time
You'll have the opportunity to facilitate and conduct interactive training sessions that practice and promote sales techniques, methods, technology, ethics, and skills. This work is done in…
Added 3 hours ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
…in a company leveraging technology to innovate, modernize, and create value across the organization. As a member of the Saputo PMO, you will be expected to lead through influence, bring…
Added 4 hours ago
Pediatrics
Health Match BC
Chilliwack, BC
Full-time
Chilliwack General Hospital (CGH) provides an innovative model of pediatric service delivery customized to meet the unique needs of this charming Fraser Valley community. The current…
Added 4 hours ago
Cloud Support Strategy Lead, Strategy, Systems, and Intelligence
Google
Waterloo, ON
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
Added 4 hours ago
Director, Supply Chain & Procurement Solutions
KPMG Canada
Calgary, AB
Full-time
This is a Senior Leadership role with responsibility for driving growth and operations of the Procurement and Supply Chain Advisory Practice in the Prairies (Alberta, Saskatchewan, and…
Added 5 hours ago
Director, Supply Chain & Procurement Solutions
KPMG Canada
Edmonton, AB
Full-time
This is a Senior Leadership role with responsibility for driving growth and operations of the Procurement and Supply Chain Advisory Practice in the Prairies (Alberta, Saskatchewan, and…
Added 6 hours ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 6 hours ago
Facilities Support Services Lead
Winnipeg Regional Health Authority
Winnipeg, MB
Provide efficient and effective delivery of support services covering environmental services, facilities, security, maintenance and if applicable medical device reprocessing for assigned…
Added 6 hours ago
Senior Planner
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Director, Planning, the Senior Planner works closely with internal customers and stakeholders to develop proposals/project plans which support clinical,…
Added 7 hours ago
Expression of Interest, Class 4 Drivers, Casual (On call) – Closing: October 2, 2026
Yellowknives Dene First Nation
Yellowknife, NT
Temporary
Under the authority of the YKDFN Government Chiefs and Council and under the direct supervision of the A/Director, Public Works & Infrastructure, the Shuttle Driver’s main responsibility…
Added 7 hours ago
Gone Goko Housing Administrator. – Application deadline: October 2, 2026.
Yellowknives Dene First Nation
Yellowknife, NT
Full-time
…management, financial reconciliations, accounts payable, reporting and ensuring compliance, administrative and customer service functions for the delivery and properties within the…
Added 8 hours ago
Penticton Operations Supervisor
Black Press Media
Penticton, BC
Full-time
Performance Metrics: Monitor and optimize Key Performance Indicators (KPIs) to meet strict delivery timelines, service level agreements (SLAs), and daily dispatch quotas.

Google

Cloud Support Strategy Lead, Strategy, Systems, and Intelligence

Waterloo, ON, Canada

Experience: 8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Experience in leading commercial modeling, service design, or portfolio management for a global organization.
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
Experience in cross-functional stakeholder management, specifically bridging technical delivery teams and commercial/sales functions.

Preferred qualifications:

MBA or advanced degree.
Understanding of the cloud support market landscape, including participant service models, pricing structures, and customer buying behaviors.
Ability to lead and execute complex, ambiguous projects from concept to completion in a fast-paced environment (e.g., New Product Introduction (NPI)/launch).
Excellent written and verbal communication skills, with the ability to synthesize complex financial and operational data into clear, actionable insights for an executive audience.
Excellent problem-solving and systems thinking skills, with the ability to build relationships and drive alignment across Finance, Legal, Sales, and Engineering.

About the job:

Google Cloud Support is responsible for providing technical support for Google Cloud products globally. Within the Support organization, the Strategy, Systems, and Intelligence (SSI) team operates as a central strategic function that drives the evolution of the support model. SSI's core responsibilities include designing future-state service models, utilizing data and AI to produce predictive insights for operational planning, and building the intelligent systems required for a proactive and scalable support journey. Through the integration of data, strategy, and systems innovation, the SSI team works to create an AI-first support framework designed to address complex customer issues and enhance the overall effectiveness of Google Cloud support.

The Service Strategy and Product Alignment (SSPA) team acts as the strategic engine within SSI, responsible for defining the future of our service portfolio and driving product alignment. We own service model design, end-to-end experience, supportability, and the product/partner interface.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $194000 - $198000 (CAD) + 20% bonus target + equity + benefits
US: $186000 - $269000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Design end-to-end and iterate the service model, service offerings, and the overall customer experience outside of the direct product interface (e.g., the Northstar Experience).
Conduct customer pain point research, write formal Product Requirements Documents (PRDs), and define launch readiness criteria for new product features.
Co-design and define the support journey within the product experience (e.g., Gemini Cloud Assist integration, contextual help), focusing on optimizing systems like AppHub and Personalized Service Health (PSH).
Engage with Product, Engineering, and Partner teams to ensure alignment on service model execution and support readiness.

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More about this job

Responsibilities

The role involves designing end-to-end service models and customer experiences while driving product alignment across engineering and sales teams. You will also conduct research to define product requirements and integrate AI-driven insights into the support journey.

Requirements

Candidates must have at least 8 years of experience in management consulting, business strategy, or sales operations, along with a bachelor's degree. Strong skills in cross-functional stakeholder management and the ability to provide counsel to executive leadership are essential.

Skills

Management Consulting
Sales Operations
Business Strategy
Corporate Advisory
Commercial Modeling
Service Design
Portfolio Management
Stakeholder Management
Cloud Support
Systems Thinking
Financial Data Analysis
Operational Planning
AI Strategy
Cross-functional Leadership

Benefits

Bonus
Equity
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Strategy
Systems
Intelligence
Service Model Design
Commercial Modeling
Portfolio Management
Product Requirements Document
PRD
Gemini Cloud Assist
AppHub
Personalized Service Health
AI
Data Analytics
Business Generation
Stakeholder Management
Cloud Support
NPI
Launch Readiness
Systems Thinking
Financial Data
Operational Planning
Executive Counsel
Service Portfolio
Digital Transformation

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