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Added 6 mins ago
Technology Director, Program and Product Management, Enterprise Data and AI
lululemon
Vancouver, BC
Full-time
As a Director, Product & Program Management, you will be accountable for defining and executing the Enterprise Data & AI product portfolio, ensuring the successful delivery of AI and data…
Added 6 mins ago
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
Volunteer
The Director of Engineering oversees all technical teams and ensures that research prototypes become robust, scalable platforms.
Added 6 mins ago
Director - Global Procurement, Store Development & Facilities
lululemon
Vancouver, BC
Full-time
The Director, Facilities & Store Development Procurement supports stakeholders across key corporate, retail and design business areas in meeting their business goals and objectives. In…
Added 21 mins ago
Director, Regional Marketing - 12 Month FTC (Hybrid)
Nitro
Toronto, ON
This role will cover a fixed-term leave. In this role, you will lead the strategy, planning, execution, and measurement of Nitro’s regional marketing motion. You will be responsible for…
Added 37 mins ago
Future Student Advisor
Lambton College
Sarnia, ON
Full-time
This is a temporary part-time support staff position replacing a Bargaining Unit member, reporting to the Associate Director, Marketing & Student Recruitment working 24 hours per week at an…
Added 37 mins ago
Director, Programs
Talent Edge
Vancouver, BC
Full-time
As the Director of Programs, you will provide strategic and operational leadership across Whole Way House’s programs and services.
Added 1 hour ago
#248.2 - Temporary, Full-time (1.00 FTE) Grade 6 Classroom Teache r
District 82 School
BC · Bulkley-Nechako A, BC
Full-time
Boost your recruitment strategy and discover your next star educator with us.
Added 1 hour ago
#248.1 - Continuing, Part-time (.100 FTE) Resource & Other Teacher
District 82 School
BC · Bulkley-Nechako A, BC
Part-time
Boost your recruitment strategy and discover your next star educator with us.
Added 1 hour ago
Manager, Communications
City of North Vancouver
North Vancouver, BC
Full-time
…flexibility to meet emerging needs. This role reports to the Director of Communications and Engagement, and works collaboratively with the Manager, Community Relations and Civic Engagement…
Added 1 hour ago
Executive Director, Global Payment Services
MUFG Investor Services
Toronto, ON
Full-time
Lead capacity planning, workforce and location strategy, creating an operating model capable of absorbing growth without linear headcount increases.
Added 1 hour ago
Director Solution Architect
Royal Bank of Canada
Toronto, ON
Full-time
…functions strategic goals and to align with RBC’s technology strategy. You will partner with IT and business stakeholders to develop the end-to-end technical solution architectures for…
Added 1 hour ago
Director, Integrated Partnerships & Business Development – Payment Solutions
Moneycorp
Toronto, ON
Full-time
The Director, Integrated Partnerships & Business Development – Payment Solutions is a front‑end enterprise origination role focused on hunting, opening, and qualifying new business…
Added 1 hour ago
Manager, Collections
Rogers Bank
Longueuil, QC
Full-time
Manage relationships with third-party collections partners and support vendor performance and strategy.
Added 1 hour ago
Manager, Collections
Rogers Bank
Collingwood, ON
Full-time
Manage relationships with third-party collections partners and support vendor performance and strategy.
Added 1 hour ago
Executive Director, Global Payment Services
MUFG Investor Services
Toronto, ON
Full-time
Lead capacity planning, workforce and location strategy, creating an operating model capable of absorbing growth without linear headcount increases.
Added 1 hour ago
Manager, Collections
Rogers Bank
Hamilton, ON · Dundas, ON
Full-time
Manage relationships with third-party collections partners and support vendor performance and strategy.
Added 1 hour ago
Senior Manager, Software Engineering
Capital One
Toronto, ON
Full-time
Demonstrated ability to influence senior business and product stakeholders (Director+) on strategy and roadmaps
Added 1 hour ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
…translating ambiguous business objectives into a clear delivery strategy, work breakdown structure, staffing model, deliverables, and integrated project plan. You are responsible for…
Added 1 hour ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
…translating ambiguous business objectives into a clear delivery strategy, work breakdown structure, staffing model, deliverables, and integrated project plan. You are responsible for…
Added 1 hour ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
…translating ambiguous business objectives into a clear delivery strategy, work breakdown structure, staffing model, deliverables, and integrated project plan. You are responsible for…
Added 2 hours ago
Cloud Support Strategy Lead, Strategy, Systems, and Intelligence
Google
Waterloo, ON
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
Added 3 hours ago
Director of Supply Chain - Packaged Food Distribution
MacDonald Search Group
Mississauga, ON
Full-time
…portfolio of consumer brands. They are seeking an experienced Director of Supply Chain to lead a critical function spanning inventory, replenishment, inbound logistics, imports, supplier…
Added 3 hours ago
Director of Marketing
BinSentry
Kitchener, ON
$150,000 to $185,000 CAD / year
Full-time
BinSentry is seeking a Director of Marketing to lead our marketing organization. This is a senior, full-time
Added 4 hours ago
Director, Business Development and Network Engagement
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Reporting to the Senior Director, Programs and Networks, the Director, Business Development provides strategic and operational leadership for FCM's business development function and growth…
Added 4 hours ago
Associate Director, Regulatory Affairs
BioSpace
Toronto, ON
Full-time
…a rapidly evolving environment, you will define regulatory strategy, lead critical submissions, and build strong partnerships across global and local teams to accelerate innovative…

Google

Cloud Support Strategy Lead, Strategy, Systems, and Intelligence

Waterloo, ON, Canada

Experience: 8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Experience in leading commercial modeling, service design, or portfolio management for a global organization.
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
Experience in cross-functional stakeholder management, specifically bridging technical delivery teams and commercial/sales functions.

Preferred qualifications:

MBA or advanced degree.
Understanding of the cloud support market landscape, including participant service models, pricing structures, and customer buying behaviors.
Ability to lead and execute complex, ambiguous projects from concept to completion in a fast-paced environment (e.g., New Product Introduction (NPI)/launch).
Excellent written and verbal communication skills, with the ability to synthesize complex financial and operational data into clear, actionable insights for an executive audience.
Excellent problem-solving and systems thinking skills, with the ability to build relationships and drive alignment across Finance, Legal, Sales, and Engineering.

About the job:

Google Cloud Support is responsible for providing technical support for Google Cloud products globally. Within the Support organization, the Strategy, Systems, and Intelligence (SSI) team operates as a central strategic function that drives the evolution of the support model. SSI's core responsibilities include designing future-state service models, utilizing data and AI to produce predictive insights for operational planning, and building the intelligent systems required for a proactive and scalable support journey. Through the integration of data, strategy, and systems innovation, the SSI team works to create an AI-first support framework designed to address complex customer issues and enhance the overall effectiveness of Google Cloud support.

The Service Strategy and Product Alignment (SSPA) team acts as the strategic engine within SSI, responsible for defining the future of our service portfolio and driving product alignment. We own service model design, end-to-end experience, supportability, and the product/partner interface.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $194000 - $198000 (CAD) + 20% bonus target + equity + benefits
US: $186000 - $269000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Design end-to-end and iterate the service model, service offerings, and the overall customer experience outside of the direct product interface (e.g., the Northstar Experience).
Conduct customer pain point research, write formal Product Requirements Documents (PRDs), and define launch readiness criteria for new product features.
Co-design and define the support journey within the product experience (e.g., Gemini Cloud Assist integration, contextual help), focusing on optimizing systems like AppHub and Personalized Service Health (PSH).
Engage with Product, Engineering, and Partner teams to ensure alignment on service model execution and support readiness.

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More about this job

Responsibilities

The role involves designing end-to-end service models and customer experiences while driving product alignment across engineering and sales teams. You will also conduct research to define product requirements and integrate AI-driven insights into the support journey.

Requirements

Candidates must have at least 8 years of experience in management consulting, business strategy, or sales operations, along with a bachelor's degree. Strong skills in cross-functional stakeholder management and the ability to provide counsel to executive leadership are essential.

Skills

Management Consulting
Sales Operations
Business Strategy
Corporate Advisory
Commercial Modeling
Service Design
Portfolio Management
Stakeholder Management
Cloud Support
Systems Thinking
Financial Data Analysis
Operational Planning
AI Strategy
Cross-functional Leadership

Benefits

Bonus
Equity
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Strategy
Systems
Intelligence
Service Model Design
Commercial Modeling
Portfolio Management
Product Requirements Document
PRD
Gemini Cloud Assist
AppHub
Personalized Service Health
AI
Data Analytics
Business Generation
Stakeholder Management
Cloud Support
NPI
Launch Readiness
Systems Thinking
Financial Data
Operational Planning
Executive Counsel
Service Portfolio
Digital Transformation

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