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Added 9 mins ago
Project Management II, BC Mental Health and Substance Use Services - Prince George or Lower Mainland, British Columbia
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Director, Clinical Lead, Capital Projects, the Senior Project Manager leads a portfolio of Operational Readiness workstreams for the Prince George Tertiary Mental Health…
Added 9 mins ago
Lead Consultant - SAP ATTP
Infosys
Calgary, AB
Full-time
Infosys is seeking a Lead SAP ATTP Consultant. This position require an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business…
Added 9 mins ago
Head of Communications
PSA Halifax
Halifax, NS
Full-time
Lead the development of leadership communications, employee campaigns, town halls, presentations, and messaging.
Added 9 mins ago
Spécialiste marketing sénior/Senior Marketing Specialist
FOODAROM
Longueuil, QC
Full-time
Soutenir les initiatives liées à l’intégration de nouveaux fournisseurs.
Added 9 mins ago
Salesforce Technical Lead
Tamanna Technology
Toronto, ON
Full-time
Lead the design and development of Salesforce solutions using Apex, LWC, and OmniStudio.
Added 10 mins ago
Technology Lead - Business Systems Analyst
Infosys
ON
Strong knowledge of API design and integration concepts, including REST and SOAP services.
Added 10 mins ago
Technology Lead - Databricks Admin
Infosys
ON
Manage secrets, tokens, service principals, and integration with Azure AD / AWS IAM.
Added 10 mins ago
Lead Cloud Platform Architect, GTCS
Manulife
Toronto, ON · Waterloo, ON
Full-time
We’re looking for a Lead Cloud Platform Architect to help shape and lead our multi-cloud strategy across Azure, AWS, GCP and Alibaba Cloud. In this role, you will partner with engineering,…
Added 10 mins ago
Quality Engineering Analyst-CAN
Infosys
ON
…conduct requirement analysis, define test strategy & design and lead execution to guarantee superior outcomes. You will have the opportunity to collaborate with some of the best talent in…
Added 10 mins ago
Test Manager - Quality Assurance | North America | Canada | Europe | Remote
Escape Velocity Entertainment Inc
Remote, Canada
Full-time · Remote
We are seeking a highly motivated Test Manager to lead Quality Assurance for a AAA game development team. You will lead embedded testing teams, and partner with cross-functional leadership…
Added 10 mins ago
Senior Manager, Sales Enablement & Operations
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
Act as a business lead for CRM implementation, adoption, governance, data quality, usage discipline, and reporting integration, ensuring the platform becomes the single source of truth for…
Added 40 mins ago
Senior Manager, Sales Enablement & Operations
Aviso
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
Act as a business lead for CRM implementation, adoption, governance, data quality, usage discipline, and reporting integration, ensuring the platform becomes the single source of truth for…
Added 1 hour ago
Solution Architect / Lead EBO Engineer – BAS (SABAS002)
Potenco
Toronto, ON · Greater Toronto Area, Canada
Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 1 hour ago
Director, Finance & HR – Non-Profit (Contract)
Robert Half
Burlington, ON
$120,000 to $130,000 CAD / year
Contract
…experienced finance leader to drive strategic financial management, lead organizational transformation initiatives, and oversee HR through an established leadership…
Added 1 hour ago
Senior Systems Specialist
Tenom Technologies Inc
Toronto, ON
Full-time
Lead integration and consolidation of enterprise technology solutions
Added 1 hour ago
Audio-Visual and IT Services Specialist
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
Full-time
…care for all. The Royal College partners and collaborates to lead the evolution of specialty medical education and standards; support specialist physicians, learners and teams to…
Added 1 hour ago
Software Developer CRM (Siebel) | Oracle Siebel CRM, Siebel IP18+, Adobe AEM, J2EE, HTML5, CSS, JavaScript, OBIEE, Power BI
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
Added 1 hour ago
Senior Consultant - SAP OTC / S4 HANA
Infosys
ON
As a Lead Consultant, you will be contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem,…
Added 1 hour ago
Quality Engineering Lead
Infosys
BC
Infosys is seeking a Quality Engineering Lead to drive quality engineering, test automation, business analysis, and product ownership activities. The role involves defining test strategies,…
Added 1 hour ago
SAP Security – S/4HANA Migration
Infosys
Quebec, QC
Infosys is seeking SAP Security Lead – S/4HANA Migration. The SAP Security Lead will be responsible for designing, implementing, and governing security strategies for SAP S/4HANA migration…
Added 1 hour ago
Sr BW Consultant - SAP SAP Trade Promotion Management (TPM)
Infosys
Canada
We are seeking an experienced SAP TPM & BW/4HANA consultant to lead the design, architecture, and delivery of enterprise-wide Trade Promotion Management, Customer Business Planning, Trade…
Added 1 hour ago
Principal SAP ATTP Consultant
Infosys
Canada
Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
Added 1 hour ago
Lead Consultant-SAP Portal – S/4HANA Migration
Infosys
Quebec, QC
Infosys is hiring Lead SAP Portal – S/4HANA Migration. The SAP Portal Lead will be responsible for designing, implementing, and managing SAP Enterprise Portal solutions, ensuring seamless…
Added 1 hour ago
Principal SAP TMS Consultant
Infosys
Canada
At least two end-to-end implementation projects and at least one where performed as Lead Solution Consultant preferably at client location. Experience in multiple, full lifecycle SAP TM…
Added 1 hour ago
Junior Software Developer (contract position) / Développeur débutant de logiciels (poste contractuel)
CCMTA
Ottawa, ON
Full-time
…goods on the road globally. With a legacy of over 85 years, we lead national conversations on road safety through our Board of Directors and five Program Committees working towards…

Google

Cloud Support Strategy Lead, Strategy, Systems, and Intelligence

Waterloo, ON, Canada

Experience: 8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Experience in leading commercial modeling, service design, or portfolio management for a global organization.
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
Experience in cross-functional stakeholder management, specifically bridging technical delivery teams and commercial/sales functions.

Preferred qualifications:

MBA or advanced degree.
Understanding of the cloud support market landscape, including participant service models, pricing structures, and customer buying behaviors.
Ability to lead and execute complex, ambiguous projects from concept to completion in a fast-paced environment (e.g., New Product Introduction (NPI)/launch).
Excellent written and verbal communication skills, with the ability to synthesize complex financial and operational data into clear, actionable insights for an executive audience.
Excellent problem-solving and systems thinking skills, with the ability to build relationships and drive alignment across Finance, Legal, Sales, and Engineering.

About the job:

Google Cloud Support is responsible for providing technical support for Google Cloud products globally. Within the Support organization, the Strategy, Systems, and Intelligence (SSI) team operates as a central strategic function that drives the evolution of the support model. SSI's core responsibilities include designing future-state service models, utilizing data and AI to produce predictive insights for operational planning, and building the intelligent systems required for a proactive and scalable support journey. Through the integration of data, strategy, and systems innovation, the SSI team works to create an AI-first support framework designed to address complex customer issues and enhance the overall effectiveness of Google Cloud support.

The Service Strategy and Product Alignment (SSPA) team acts as the strategic engine within SSI, responsible for defining the future of our service portfolio and driving product alignment. We own service model design, end-to-end experience, supportability, and the product/partner interface.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $194000 - $198000 (CAD) + 20% bonus target + equity + benefits
US: $186000 - $269000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Design end-to-end and iterate the service model, service offerings, and the overall customer experience outside of the direct product interface (e.g., the Northstar Experience).
Conduct customer pain point research, write formal Product Requirements Documents (PRDs), and define launch readiness criteria for new product features.
Co-design and define the support journey within the product experience (e.g., Gemini Cloud Assist integration, contextual help), focusing on optimizing systems like AppHub and Personalized Service Health (PSH).
Engage with Product, Engineering, and Partner teams to ensure alignment on service model execution and support readiness.

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More about this job

Responsibilities

The role involves designing end-to-end service models and customer experiences while driving product alignment across engineering and sales teams. You will also conduct research to define product requirements and integrate AI-driven insights into the support journey.

Requirements

Candidates must have at least 8 years of experience in management consulting, business strategy, or sales operations, along with a bachelor's degree. Strong skills in cross-functional stakeholder management and the ability to provide counsel to executive leadership are essential.

Skills

Management Consulting
Sales Operations
Business Strategy
Corporate Advisory
Commercial Modeling
Service Design
Portfolio Management
Stakeholder Management
Cloud Support
Systems Thinking
Financial Data Analysis
Operational Planning
AI Strategy
Cross-functional Leadership

Benefits

Bonus
Equity
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Strategy
Systems
Intelligence
Service Model Design
Commercial Modeling
Portfolio Management
Product Requirements Document
PRD
Gemini Cloud Assist
AppHub
Personalized Service Health
AI
Data Analytics
Business Generation
Stakeholder Management
Cloud Support
NPI
Launch Readiness
Systems Thinking
Financial Data
Operational Planning
Executive Counsel
Service Portfolio
Digital Transformation

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