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Added 3 mins ago
Community Health Nurse
Carrier Sekani Family Services
Fort Fraser, BC
$45.91 to $59.45 CAD / hour
Part-time
If you are shortlisted for an interview, a member of our recruitment team will contact you via phone or by email. To learn more about our recruitment processes, visit the FAQ section of our…
Added 3 mins ago
Community Health Nurse
Carrier Sekani Family Services
Vanderhoof, BC
$45.91 to $59.45 CAD / hour
Part-time
If you are shortlisted for an interview, a member of our recruitment team will contact you via phone or by email. To learn more about our recruitment processes, visit the FAQ section of our…
Added 3 mins ago
Kinesiologist
Deep Physio
Dawson Creek, BC
Full-time
Deep Physio is looking for an energetic, team-oriented Kinesiologist who wants to build a career in a high-performance sports and rehab environment. You'll join a collaborative…
Added 3 mins ago
INDIGENOUS WELLNESS LIAISON
Northern Health - BC
Terrace, BC
Full-time
…a caseload and, in collaboration with the multidisciplinary team, coordinates and provides, in a compassionate and responsible manner, assessment, crises intervention and follow-up services…
Added 3 mins ago
Anesthesiology
Health Match BC
Kitimat, BC
Full-time
…summer, residents and visitors can explore hiking trails that lead to stunning viewpoints, fish in local rivers and lakes, or embark on kayaking and canoeing adventures along the scenic…
Added 3 mins ago
INDIGENOUS WELLNESS LIAISON
Northern Health - BC
Terrace, BC
Full-time
…a caseload and, in collaboration with the multidisciplinary team, coordinates and provides, in a compassionate and responsible manner, assessment, crises intervention and follow-up services…
Added 3 mins ago
Family Practitioner/General Practitioner
Health Match BC
Fort St. John, BC
Full-time
…the Fort St. John Prenatal Clinic and Birthing Centre. Our team offers strong, highly independent nursing support in a physiologic birth-forward environment. Fort St. John is proud to have…
Added 3 mins ago
Supervisor 2, Pharmacy
The Ottawa Hospital
Ottawa, ON
Full-time
The PTS collaborates with the Pharmacy Leadership team and interdisciplinary healthcare teams to provide leadership to pharmacy technicians within the oncology program at the respective…
Added 3 mins ago
Manager, Collections
Rogers Bank
Longueuil, QC
Full-time
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to…
Added 3 mins ago
Manager, Collections
Rogers Bank
Collingwood, ON
Full-time
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to…
Added 3 mins ago
Executive Director, Global Payment Services
MUFG Investor Services
Toronto, ON
Full-time
Lead bank connectivity, payment platform enhancements and integration initiatives, ensuring efficient and resilient connectivity across internal and external banking systems.
Added 3 mins ago
Front-End Engineer - Montreal - Up to $200,000 CAD + Exceptional Bonuses/Benefits
Hunter Bond
Montreal, QC
Full-time
Highly respected, hands-on Tech Lead you can collaborate with as a peer
Added 3 mins ago
Manager, Collections
Rogers Bank
Hamilton, ON · Dundas, ON
Full-time
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to…
Added 3 mins ago
Junior Front-End Engineer - Montreal - Up to $130,000 CAD Starting Base + Exceptional Bonuses/Benefits
Hunter Bond
Montreal, QC
Full-time
Supportive, highly skilled Tech Lead who’s great to learn from
Added 18 mins ago
Client Engagement Manager (Medical Publications)
Jobgether
Canada
Full-time
The Client Engagement Manager will lead day-to-day client relationships and the successful delivery of medical publications programs across assigned accounts and projects.
Added 18 mins ago
Senior Manager, Software Engineering
Capital One
Toronto, ON
Full-time
Directly lead a team of 6+ engineers to build solutions
Added 18 mins ago
Manager, Account Sales & Planning
Samsung Electronics
Mississauga, ON
Full-time
…success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to…
Added 18 mins ago
National Account Manager Ecommerce
Stanley Black & Decker, Inc.
Mississauga, ON
Full-time
As a National Account Manager, eCommerce, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Vice President, Retail Sales.
Added 18 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global…
Added 18 mins ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Saputo is looking for an IT Project Manager (Infrastructure / Cybersecurity specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a…
Added 18 mins ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Saputo is looking for an IT Project Manager (Digital / AI specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a company…
Added 18 mins ago
Electrician
SaskEnergy
Leader, SK · Kindersley, SK · Bayhurst Comp Stn, Warehouse
Full-time
SaskEnergy is seeking a qualified and motivated individual to join our team. The Electrical Technician performs a variety of duties related to design recommendations, material procurement,…
Added 33 mins ago
Property Services Coordinator
BGIS
Quebec, QC
Full-time
…building(s). Provides administrative support to the Operations team in a variety of areas including Work Order Management, Health, Safety & Environmental, Contract Management, Invoice…
Added 33 mins ago
Electrical engineer and Project Leader - Power Generation and Apparatus
BBA Consultants
Val-d'Or, QC
Full-time
As a member of our team, you’ll help with many stages of project execution, from proposals, site monitoring and equipment commissioning in substations to industrial power system analyses,…
Added 33 mins ago
Senior Project Manager: Salesforce CRM Transformation
Ignite Technical Resources
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…Manager: Salesforce CRM Transformation to join our Client’s team on a full-time permanent basis. This role is Hybrid and the Client is based in Vancouver,…

Google

Cloud Support Strategy Lead, Strategy, Systems, and Intelligence

Waterloo, ON, Canada

Experience: 8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
Experience in leading commercial modeling, service design, or portfolio management for a global organization.
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.
Experience in cross-functional stakeholder management, specifically bridging technical delivery teams and commercial/sales functions.

Preferred qualifications:

MBA or advanced degree.
Understanding of the cloud support market landscape, including participant service models, pricing structures, and customer buying behaviors.
Ability to lead and execute complex, ambiguous projects from concept to completion in a fast-paced environment (e.g., New Product Introduction (NPI)/launch).
Excellent written and verbal communication skills, with the ability to synthesize complex financial and operational data into clear, actionable insights for an executive audience.
Excellent problem-solving and systems thinking skills, with the ability to build relationships and drive alignment across Finance, Legal, Sales, and Engineering.

About the job:

Google Cloud Support is responsible for providing technical support for Google Cloud products globally. Within the Support organization, the Strategy, Systems, and Intelligence (SSI) team operates as a central strategic function that drives the evolution of the support model. SSI's core responsibilities include designing future-state service models, utilizing data and AI to produce predictive insights for operational planning, and building the intelligent systems required for a proactive and scalable support journey. Through the integration of data, strategy, and systems innovation, the SSI team works to create an AI-first support framework designed to address complex customer issues and enhance the overall effectiveness of Google Cloud support.

The Service Strategy and Product Alignment (SSPA) team acts as the strategic engine within SSI, responsible for defining the future of our service portfolio and driving product alignment. We own service model design, end-to-end experience, supportability, and the product/partner interface.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $194000 - $198000 (CAD) + 20% bonus target + equity + benefits
US: $186000 - $269000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Design end-to-end and iterate the service model, service offerings, and the overall customer experience outside of the direct product interface (e.g., the Northstar Experience).
Conduct customer pain point research, write formal Product Requirements Documents (PRDs), and define launch readiness criteria for new product features.
Co-design and define the support journey within the product experience (e.g., Gemini Cloud Assist integration, contextual help), focusing on optimizing systems like AppHub and Personalized Service Health (PSH).
Engage with Product, Engineering, and Partner teams to ensure alignment on service model execution and support readiness.

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More about this job

Responsibilities

The role involves designing end-to-end service models and customer experiences while driving product alignment across engineering and sales teams. You will also conduct research to define product requirements and integrate AI-driven insights into the support journey.

Requirements

Candidates must have at least 8 years of experience in management consulting, business strategy, or sales operations, along with a bachelor's degree. Strong skills in cross-functional stakeholder management and the ability to provide counsel to executive leadership are essential.

Skills

Management Consulting
Sales Operations
Business Strategy
Corporate Advisory
Commercial Modeling
Service Design
Portfolio Management
Stakeholder Management
Cloud Support
Systems Thinking
Financial Data Analysis
Operational Planning
AI Strategy
Cross-functional Leadership

Benefits

Bonus
Equity
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Strategy
Systems
Intelligence
Service Model Design
Commercial Modeling
Portfolio Management
Product Requirements Document
PRD
Gemini Cloud Assist
AppHub
Personalized Service Health
AI
Data Analytics
Business Generation
Stakeholder Management
Cloud Support
NPI
Launch Readiness
Systems Thinking
Financial Data
Operational Planning
Executive Counsel
Service Portfolio
Digital Transformation

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