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Added 2 days ago
F
Applied AI Engineer
Foresight
Montreal, QC
- $180,000 to $230,000 CAD / year
- Full-time
At Foresight, machine learning is an integral part of the platform. You will be using complex, multimodal high stakes data to make predictions that will be used by teams to deliver major…
Added 2 days ago
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Senior AI/ML Developer – Python | DSPy | LLM | Databricks | MLflow
ThoughtStorm
Toronto, ON
- Contract
Experience working with Databricks or other cloud-based Machine Learning environments.
Added 2 days ago
R
Director & Principal Engineer, AI/ML & MLOps Platform
RBC
Vancouver, BC
- Full-time
…systems and platform capabilities that enable advanced analytics, machine learning, and impactful business decisions. You will play a key role in shaping our next-generation credit…
Added 2 days ago
Senior Data Analytics Developer
Coveo
Montreal, QC
Are you passionate about building the data foundations that power innovative products? As a Senior Data Developer, you’ll help build and scale the data platform behind Coveo’s product.…
Added 2 days ago
Head of Domain, Technology Development
Geotab
Canada
…billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety…
Added 2 days ago
YD
Data Science Developer
York Digital Consulting Inc.
Toronto, ON
- Contract
The Senior Data Science Developer will design, develop, and implement enterprise AI solutions, including Generative AI applications, intelligent agents, and reusable AI components. The role…
Added 2 days ago
G
Head of Domain, Technology Development
Geotab
Oakville, ON
- Full-time
…billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety…
Added 2 days ago
C
Senior Data Analytics Developer
Coveo
Montreal, QC
- Full-time
Are you passionate about building the data foundations that power innovative products? As a Senior Data Developer, you’ll help build and scale the data platform behind Coveo’s product.…
Added 2 days ago
RD
Senior Technical Analyst / Developer - Machine Learning & Data Engineering
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $130,000 CAD / year
- Full-time
Senior Technical Analyst / Developer (Machine Learning & Data Engineering)
Added 2 days ago
CT
Senior Data Scientist
Canadian Tire Corporation
Oakville, ON
- Full-time
…business impact. As part of our continued growth, we are seeking a Senior Data Scientist who can play a key role in advancing our modeling capabilities, influencing consumer strategies, and…
Added 2 days ago
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Senior Manager, Business Banking Lending Acquisition
BMO
Toronto, ON · BMOPLACE
- Full-time
The Senior Manager, Business Banking Lending Acquisition plays a pivotal role in designing, developing, and executing advanced credit acquisition strategies across the full suite of…
Added 2 days ago
M
Senior Manager AI Model Validation
Manulife
Toronto, ON
- Full-time
Added 2 days ago
GT
Payment Operations Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $47 CAD / hour
- Contract
Support the implementation of AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics.
Added 2 days ago
PL
Intellectual Property Lawyer (Patent Prosecution)
Pulse Law
Kitchener, ON
- Full-time
Pulse Law is seeking a mid-level or senior IP Lawyer with a technical background in electrical engineering, computer engineering, or software engineering to join our fast-growing law firm…
Added 2 days ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 2 days ago
SM
RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Machine Learning Engineer with advanced hands-on experience in Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, Machine Learning Operations…
Added 2 days ago
SM
RQ00244 – Data Science Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Data Science Developer with advanced hands-on expertise in Python, software engineering, Generative AI (GenAI), Large Language Models (LLMs),…
Added 2 days ago
SM
RQ00241 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with significant hands-on experience in designing, developing, and maintaining scalable, production-grade data pipelines and integration…
Added 2 days ago
P
Senior Product Security Engineer
PheedLoop
Toronto, ON · North York, ON
- Full-time
Lock down the developer workstation as a first-class attack surface. Set the bar for endpoint hardening, extension hygiene, secret management, and least-privilege access across every…
Added 2 days ago
MA
Senior Software Engineer
Milya AI
Montreal, QC
- Full-time
Role Title: Senior AI Engineer – Full-Stack & Ambient Voice (Startup / On-Site)
Added 2 days ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Added 2 days ago
GS
Staff Site Reliability Engineer, Application
Guidewire Software
Toronto, ON
- Full-time
This is a senior leadership role with global reach. You will act as a Staff Site Reliability Engineer (P5), providing deep technical expertise and cross-team architectural influence,…
Added 2 days ago
C
Applied Machine Learning Research Scientist
Cerebras
Toronto, ON
- Full-time
As an Applied Machine Learning Research Scientist at Cerebras, you will play a key role in turning modern machine learning techniques into scalable, high-performance systems. This role sits…
Added 2 days ago
J
Applied AI Engineer
Jobgether
Canada
- Full-time
Demonstrated experience shipping software powered by large language models (LLMs) or machine learning (ML) to real production users, beyond prototypes, demonstrations, or experimental…
Added 2 days ago
RC
Senior Associate, AI and Data Strategy Consultant
RSM Canada
Toronto, ON
- Full-time
…repositories, reporting systems, pipelines), analytic techniques, machine learning or AI…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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