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Added 1 hour ago
PH
Nurse, Clinical Informatics Specialist - BC Cancer - Provincial
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…clinical expertise and information systems/computer science experience to enhance the effectiveness, validity and sustainability of clinical initiatives that support the transition to a…
Added 1 hour ago
N
Service Router Test Student
Nokia
Ottawa, ON
- Full-time
Receive quality one-on-one engineering mentorship while learning and using network protocols to configure high-capacity routers within the 7750 Service Router and 7250 Interconnect Router…
Added 1 hour ago
H
Content Writer
Haystack
Canada
- Full-time
Experience translating complex subjects and technical details into engaging, human-centric stories.
Added 1 hour ago
NF
Industrial Abrasive Blaster
New Flyer
Winnipeg, MB
- Full-time
This position is ideal for candidates with industrial blasting experience or those with transferable skills from auto body repair, industrial painting, welding, metal finishing, or coatings…
Added 1 hour ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Windsor, ON
- $30.99 to $35.81 CAD / hour
- Temporary
Added 1 hour ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Windsor, ON
- $30.99 to $35.81 CAD / hour
- Temporary
Added 1 hour ago
MA
Senior Software Engineer
Milya AI
Montreal, QC
- Full-time
Voice & Conversational AI Tech: Hands-on experience with LLM APIs, fine-tuning, prompt engineering, vector databases, and real-time audio streams.
Added 1 hour ago
CM
Aviation Technical Trainer
Carter Murray
Montreal, QC
- $75,000 to $130,000 CAD / year
- Full-time
Monitor trainee progress through defined learning paths, identify competency gaps, and provide coaching or corrective guidance as needed.
Added 1 hour ago
A
Gas & Pipelines – Engineer in Training / Engineer
ATCO
Edmonton, AB
- Full-time
…lines and geographies mean ATCO fosters ample development and learning opportunities for engineers of all disciplines. Tell us how you want to grow and develop, and we’ll be right there to…
Added 1 hour ago
Industrial Abrasive Blaster
New Flyer
Winnipeg, MB
This position is ideal for candidates with industrial blasting experience or those with transferable skills from auto body repair, industrial painting, welding, metal finishing, or coatings…
Added 1 hour ago
DI
Digital Marketing - Winter 2027 Co-op/Intern
Definity Insurance Company
Toronto, ON
- Full-time
Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to…
Added 1 hour ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Added 1 hour ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 1 hour ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
Ongoing coaching and support: From experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Added 1 hour ago
BP
Host
Boston Pizza
Pembroke, ON
- Part-time
The Host/Greeter is accountable for ensuring that our most important people, our Guests, have an excellent Boston Pizza experience from start to finish. They demonstrate and believe in…
Added 1 hour ago
EM
Management Trainee
Enterprise Mobility
Moncton, NB
- Full-time
We are now hiring for immediate openings in our Management Training program. As a MT, you’ll start learning our business from day one while based out of one of our neighborhood branches.…
Added 1 hour ago
PR
Operator - Building
Peel Regional Police
Mississauga, ON
- Full-time
Are you an ambitious and highly motivated with experience in general building maintenance, repair and cleaning? Are you looking to make the next step in your career? If so, apply below and…
Added 1 hour ago
SG
HSE Programs Coordinator
Steelcon Group of Companies
Vaughan, ON
- Full-time
Coordinate monthly live safety talks and other HSE learning or awareness activities.
Added 1 hour ago
WA
Registered Hearing Aid Practitioner or Audiologist - Multi-Site
WSA Americas
Calgary, AB
- Full-time
$70,000 - $100,000 annual base earnings based on experience + an attractive bonus program
Added 1 hour ago
Senior Manager Crew Training
IATA
Montreal, QC
With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
Added 2 hours ago
GT
Contract Administrator
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Bachelor's Degree in Business Administration or a related field, or an equivalent combination of post-secondary education and relevant work experience.
Added 2 hours ago
JI
Finance Coop Student- Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
Are you looking to gain hands-on experience for your future career in Finance? We are currently seeking qualified candidates for the role of Finance Student to join our Finance Team at our…
Added 2 hours ago
S
Operations Consultant - Part Time
sephora.com
St. John's, NL
- $18 to $22.5 CAD / hour
…bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend…
Added 2 hours ago
AC
Manager, National Tax Services
ACCA Careers
Surrey, BC
- Full-time
Facilitate and assist with firm-wide learning and development events as required
Added 2 hours ago
S
Speech Language Pathologist, Complex Developmental and Behavioural Conditions - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
…environment that truly invests in your growth, with regular in-house learning opportunities including guest speakers and presentations on current research happening right at the hospital -…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply About employer

More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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