Jobs in Canada

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Added 6 days ago
E
Senior Data Analytics & Performance Engineer
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
…development-to-production release practices; experience with APM applications, Supervisory Controls And Data Acquisition (SCADA) or PI Historian data, and Microsoft certifications is…
Added 6 days ago
SA
Quality Engineer
SANOH AMERICA INC.
Orangeville, ON
- $55,000 to $85,000 CAD / year
- Full-time
Added 6 days ago
Manager, Partnerships
Canadian Blood Services
Toronto, ON
Added 6 days ago
Marketing Project Manager, National Sport Donor Recruitment Program
Canadian Blood Services
Brampton, ON · Toronto, ON
Added 6 days ago
DevOps / Cloud Engineer
Capgemini
Toronto, ON
Support, maintain, and troubleshoot applications deployed on Red Hat OpenShift Container Platform (OCP).
Added 6 days ago
YO
Technical Skills Instructor - Construction
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Added 6 days ago
Supportability Technical Lead, Billing, Google Cloud
Google
Waterloo, ON
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Added 6 days ago
LH
Client Support Specialist (Temporary) - Help Desk & Desktop Support
London Health Sciences Centre (LHSC)
London, ON
- $29.01 to $39.88 CAD / hour
- Contract
Knowledge of general hardware components, software applications and networking tools
Added 6 days ago
BI
PeopleSoft HCM Technical Delivery Lead
BURGEON IT SERVICES
Mississauga, ON
- Contract
…Payroll, Finance, Identity Management, and third-party SaaS…
Added 6 days ago
PS
AI-ASSISTED SOFTWARE DEVELOPER
PMP SOLUTIONS
Quebec, QC
- Full-time
As a developer, you’ll be called upon to develop innovative software applications to improve the daily life of wood mill employees, make sure that our software applications are useful to…
Added 6 days ago
Guest Service Manager
Northland Properties
Revelstoke, BC
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Added 6 days ago
Marketing Tech Solutions Partner (Project Manager/Customer Success)
Human Resources Department - NRT Technology Corp.
Toronto, ON
Added 6 days ago
Service Admin Manager, Western Canada
Levitt-Safety
Calgary, AB · Edmonton, AB · Port Coquitlam, BC · Vancouver, BC · Winnipeg, MB · Regina, SK · Saskatoon, SK
Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring…
Added 6 days ago
K
Manager, Enterprise Risk Management (Governance, Risk and Compliance Services)
KPMG
ON · Toronto, Ontario
- Full-time
Added 6 days ago
BA
Senior Business Analyst
Bereavement Authority of Ontario
Toronto, ON
- Full-time
Serve as a subject matter expert for the BAO’s CRM and other enterprise applications, working closely with the Business Systems Analyst and Solution Architect.
Added 6 days ago
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Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 6 days ago
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Director, Regional Accounting
Summit Search Group
Toronto, ON
- $132,163 to $165,000 CAD / year
- Full-time
They currently work 2-3 days in office and potentially 4 days in the future
Added 6 days ago
RH
Product Owner
Robert Half
Montreal, QC
- Contract
Strong experience supporting digital platforms, websites, or customer-facing applications.
Added 6 days ago
MA
Senior Software Engineer
Milya AI
Montreal, QC
- Full-time
Full-Stack Ownership: Architect high-performance backend microservices, resilient APIs, and responsive frontend UI applications.
Added 6 days ago
E
Clinical Supervisor
Extendicare
AB
- Full-time
Must possess a valid driver’s license and access to reliable transportation
Added 6 days ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Added 7 days ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
Added 7 days ago
JI
Data Management Associate
J.D. Irving, Limited
Saint John, NB
- Full-time
Proficiency in Excel and other Microsoft Office applications
Added 7 days ago
JI
Finance Coop Student- Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
NOTE: Applications for both co-op and non-co-op students will be accepted!
Added 7 days ago
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Operations Consultant - Part Time
sephora.com
St. John's, NL
- $18 to $22.5 CAD / hour
…process to assist in the initial screening and evaluation of…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply on google.com About employer

More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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Work requirements

Jobs in Canada