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Added 4 days ago
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Power Systems Studies Engineer: Grounding Medium- and High-Voltage (MV/HV) Power System Studies.
CIMA+
Mississauga, ON
- $110,480 to $151,910 CAD / year
- Full-time
Use specialized software tools such as CDEGS and WinIGS.
Added 4 days ago
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Power Systems Studies Engineer: Grounding Medium- and High-Voltage (MV/HV) Power System Studies.
CIMA+
Burlington, ON
- $110,480 to $151,910 CAD / year
- Full-time
Use specialized software tools such as CDEGS and WinIGS.
Added 4 days ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
Business Developer – Digital Transformation Group
Added 4 days ago
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QA Functional Tester Junior Intern
Future Electronics
Kirkland, QC
- Internship
…Quality Assurance team while gaining hands-on experience with software testing practices in an Agile…
Added 4 days ago
FE
Junior Full Stack Developer
Future Electronics
Kirkland, QC
- Internship
We are looking for a Junior Full Stack Developer to join our technology team. You will work with more experienced developers to design, build, and maintain web applications, on the backend…
Added 4 days ago
RH
Product Owner
Robert Half
Montreal, QC
- Contract
Added 4 days ago
MA
Senior Software Engineer
Milya AI
Montreal, QC
- Full-time
Added 4 days ago
Building Official Specialist (Mechanical & Plumbing)
CityofOttawa
Ottawa, ON
Demonstrated proficiency in utilizing computer software programs which meet the corporate standard, including such applications such as the MAP System, and remote technology
Added 4 days ago
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Para Transit Dispatcher - London, ON
Voyago
London, ON
- Temporary
You are proficient in computer software with experience in MS Office (Word & Excel)
Added 4 days ago
General Duty Nurse (N2) - Emergency -Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Proficiency with computers, software programs, and applications such as Windows and Word processing, spreadsheets, and databases.
Added 4 days ago
Licensed Practical Nurse (LPN) - N2W Surgery
Winnipeg Regional Health Authority
Winnipeg, MB
Rotating shifts and weekends may be required
Added 4 days ago
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Lead Designer
Qualus
Calgary, AB · Vancouver, BC
- Full-time
…efficiency and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as…
Added 4 days ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Added 4 days ago
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Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
This role requires employees to work from our London office three days per week
Added 4 days ago
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Warehouse Supervisor
EMCO Corporation
Dartmouth, NS
- Full-time
Ability to learn and operate the applicable software system used to process orders
Added 4 days ago
DT
Business Development Executive
Deligence Technologies Inc.
Toronto, ON
- Part-time
Strong knowledge of CRM software such as Salesforce or equivalent platforms.
Added 4 days ago
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Senior Structural Engineer
Humankind Global Recruitment
Bedford, NS
- Full-time
Using structural design analysis and modeling software;
Added 4 days ago
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Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Support project databases, software upgrades, migrations, deployments, audits, and QA/QC.
Added 5 days ago
JI
Finance Coop Student- Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
Proficiency in Microsoft Excel or accounting software.
Added 5 days ago
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Full Stack Engineer (POV Development & Modernization)
W3Global
Toronto, ON
- $85,000 to $120,000 CAD / year
- Full-time
Strong software engineering, debugging, and performance optimization skills.
Added 5 days ago
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Account Director for SaaS Solution | REMOTE (Ontario)
Gatekeeper
Remote, Canada
- Full-time
- Remote
Added 5 days ago
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Software Engineer
CARFAX
London, ON
- $82,000 to $122,000 CAD / year
- Full-time
We are a team of engineers who care deeply about our craft. We build modern, well-tested software on real production systems that handle millions of records, and we have the autonomy to do…
Added 5 days ago
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Senior Software Engineer
CARFAX
London, ON
- $93,000 to $139,000 CAD / year
- Full-time
Join Team CARFAX as a Senior Software Engineer
Added 5 days ago
VS
VFX Artist
Velan Studios
Remote, Canada
- Full-time
- Remote
Added 5 days ago
Graduate Environmental
Evolution Mining Limited
Red Lake, ON
Capable of learning and adapting to new equipment and software

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

Apply on google.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply on google.com About employer

More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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Jobs in Canada