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Added 4 hours ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 4 hours ago
PH
Nurse, Clinical Informatics Specialist - BC Cancer - Provincial
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 4 hours ago
SS
Director, Regional Accounting
Summit Search Group
Toronto, ON
- $132,163 to $165,000 CAD / year
- Full-time
Responsible for the design and implementation of a Finance onboarding program to be led by the Manager, Regional Accounting and Regional Accountants. This program will educate Project…
Added 4 hours ago
General Duty Nurse (N2) - Emergency -Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 4 hours ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Added 4 hours ago
EM
Management Trainee
Enterprise Mobility
Moncton, NB
- Full-time
Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program.
Added 5 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 5 hours ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
…organizational goals. In this role, you will report to the Senior Manager, Human Resources and oversee the full spectrum of compensation and benefits programs, including pension plans. This…
Added 5 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Ste.-Foy, QC · SAINTE-FOY, QC
Innovation program to encourage idea sharing;
Added 5 hours ago
S
Operations Consultant - Part Time
sephora.com
St. John's, NL
- $18 to $22.5 CAD / hour
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 5 hours ago
AC
Manager, National Tax Services
ACCA Careers
Surrey, BC
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 5 hours ago
S
Speech Language Pathologist, Complex Developmental and Behavioural Conditions - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
Collaborates within the specified program/inter-professional team, speech and language pathology discipline, and in partnership with community services, demonstrated by participating in…
Added 5 hours ago
RM
Supervisor, Program Funding and Administration (EYCCS)
Regional Municipality of Peel
Brampton, ON
- Other
Reports to: Manager, Program & Funding Administration
Added 6 hours ago
SH
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 6 hours ago
SH
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 6 hours ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
MB · Lundar, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 6 hours ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
MB · Lundar, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 6 hours ago
KC
Restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Picton, ON
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 6 hours ago
K
Head of Retention, DTC Subscription
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Own the subscription program for both brands: offers, cadence, bundles, the customer portal and the cancellation flow.
Added 6 hours ago
K
Head of Retention & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Own the subscription program for both brands: offers, cadence, bundles, the customer portal and the cancellation flow.
Added 6 hours ago
K
Director of Retention & Lifecycle
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Own the subscription program for both brands: offers, cadence, bundles, the customer portal and the cancellation flow.
Added 6 hours ago
K
Head of Lifecycle & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Own the subscription program for both brands: offers, cadence, bundles, the customer portal and the cancellation flow.
Added 6 hours ago
K
Head of Retention & CX, DTC Ecommerce
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Own the subscription program for both brands: offers, cadence, bundles, the customer portal and the cancellation flow.
Added 6 hours ago
WR
Health Care Aide - Home Care Program - Access Downtown 640 Main St
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Under the general supervision of the Manager or designate, the Health Care Aide (HCA) assists clients/patients/ residents with activities of daily living, providing direct…
Added 6 hours ago
S
Restaurant manager
Subway
Winnipeg, MB
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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