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Added 6 hours ago
T
Manager, Operational Resilience Scenario Testing
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 6 hours ago
ES
Data Architect - 12 month contract
Euna Solutions
ON · Oakville, Ontario
- Contract
Euna Solutions is building a modern data foundation, and we need the architect who will define it. You'll set the reference architecture, engineering patterns, and governance posture for an…
Added 6 hours ago
S
Administration Manager
SIGA
Carlyle, SK
- Full-time
Provide oversight of the Casinos financial, audit, and compliance processes. Manage Casino Finance operations, with strong emphasis on accuracy and accountability. Carry out a wide variety…
Added 6 hours ago
GB
Magnetic Resonance Imaging Technologist
Georgian Bay General Hospital
Midland, ON
- $38.8 to $54.52 CAD / hour
- Temporary
When you choose to be a part of GBGH, you're choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that…
Added 6 hours ago
BU
Communications Liaison Manager
Brock University
St. Catharines, ON
- Full-time
Reporting to the Associate Director, Strategic Communications, the Communications Liaison Manager is responsible for the development and execution of a strategic communications plan, as…
Added 6 hours ago
VE
Employment Counsellor
VPI Employment Services
Hamilton, ON
- Full-time
We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an…
Added 6 hours ago
OM
Manager Project Management
Ontario Motor Vehicle Industry Council (OMVIC)
Toronto, ON
- Full-time
Professional development and learning support
Added 6 hours ago
SA
Quality Engineer
SANOH AMERICA INC.
Orangeville, ON
- $55,000 to $85,000 CAD / year
- Full-time
…location. We are an automotive tier 1 manufacturing environment and offer a competitive salary and benefits program. Interested candidates, please apply to the link…
Added 6 hours ago
Senior Storage & Backup Administrator
Rogers Communications
Calgary, AB
Manage storage through ONTAP System Manager, Active IQ, and related monitoring tools.
Added 7 hours ago
D
Project Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Project Manager III – Learning & Development (L&D) to lead and manage medium-to-high complexity learning and development projects within a dynamic financial…
Added 7 hours ago
GF
Performance Coach - HYROX - Hamilton Queenston Place
GoodLife Fitness
Hamilton, ON
- Part-time
Ensures proper Performance Program (REGYMEN, HYROX, Craft Boxing Co., PEAK, Other Performance Programing) delivery is followed to provide an exceptional and safe Member experience
Added 7 hours ago
K
Manager, Enterprise Risk Management (Governance, Risk and Compliance Services)
KPMG
ON · Toronto, Ontario
- Full-time
Supporting business development activities, including proposals, presentations, marketing materials, thought leadership and other internal and external initiatives
Added 7 hours ago
PH
Nurse, Clinical Informatics Specialist - BC Cancer - Provincial
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 7 hours ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Added 7 hours ago
EM
Management Trainee
Enterprise Mobility
Moncton, NB
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 8 hours ago
Senior Manager Crew Training
IATA
Montreal, QC
Proven CBTA program development and/or delivery
Added 8 hours ago
GT
Contract Administrator
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
GeoSpectrum is committed to creating an environment where colleagues can thrive both professionally and personally, while advancing cutting edge underwater acoustic technology. You’ll…
Added 8 hours ago
S
Operations Consultant - Part Time
sephora.com
St. John's, NL
- $18 to $22.5 CAD / hour
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 8 hours ago
AC
Manager, National Tax Services
ACCA Careers
Surrey, BC
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 8 hours ago
S
Speech Language Pathologist, Complex Developmental and Behavioural Conditions - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
Collaborates within the specified program/inter-professional team, speech and language pathology discipline, and in partnership with community services, demonstrated by participating in…
Added 8 hours ago
PH
Speech Language Pathologist
Provincial Health Services Authority
Vancouver, BC
- Full-time
Develops orientation and mentorship structures for new and Grade 1 employees, provides clinical supervision and case discussion, initiates and supports the development and completion of…
Added 8 hours ago
PH
Human Resources Business Partner, HR Services
Provincial Health Services Authority
Burnaby, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by…
Added 8 hours ago
RM
Supervisor, Program Funding and Administration (EYCCS)
Regional Municipality of Peel
Brampton, ON
- Other
Who we are: Early Years and Child Care Services (EYCCS) plans, oversees, funds and manages a wide range of services intended to help families and children in Peel access safe and affordable…
Added 8 hours ago
A
Housekeeping Room Attendant (Full Time)
AccorHotel
Edmonton, AB
- Full-time
Career development opportunities with national and international promotion opportunities. The sky is your limit
Added 9 hours ago
UO
Early Childhood Educator
University of Victoria
Victoria, BC
- Full-time
The Early Childhood Educator (ECE) works as a member of the child care team providing early learning and care to children who are aged 30 months to school aged (three to five year olds).…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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