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Added 16 hours ago
LC
Cashier Part Time Day
Loblaw Companies Limited
Mount Pearl, NL
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 16 hours ago
LC
Cashier Part Time Day
Loblaw Companies Limited
Cochrane, ON
- Part-time
…provides employees a range of opportunities and experiences to help Canadians Live Life…
Added 16 hours ago
CO
Administrative Assistant
Cozen O'Connor
Toronto, ON
- Full-time
Cozen O’Connor LLP is seeking a motivated, full-time Administrative Assistant to fill an existing vacancy in our Toronto office. This presents an exciting opportunity to be part of a…
Added 16 hours ago
RP
Lead Concierge-Liberty House
Rhapsody Property Management Services
Toronto, ON
- Full-time
…concerns, updating communication logs on resident portal, manage general security (i.e.: loitering),…
Added 16 hours ago
M
Manager, Operations
Medavie
Campbellton, NB · NB ANB Campbellton
- Full-time
We are looking for an Operations Manager, Campbellton to help us ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at…
Added 17 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Mississauga, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 17 hours ago
Carbody Structure Designer
Alstom
Saint-Bruno, QC
…the creation of innovative rail vehicles. You’ll also play a part in ensuring high-quality designs are delivered within the given time…
Added 17 hours ago
LH
Client Support Specialist (Temporary) - Help Desk & Desktop Support
London Health Sciences Centre (LHSC)
London, ON
- $29.01 to $39.88 CAD / hour
- Contract
Information Technology Services - Help Desk & Desktop Support
Added 17 hours ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 hours ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Quebec, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 hours ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Windsor, ON
- $30.99 to $35.81 CAD / hour
- Temporary
Status: Temporary Part-Time (Up to 12 months)
Added 18 hours ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Windsor, ON
- $30.99 to $35.81 CAD / hour
- Temporary
Status: Temporary Part-Time (Up to 12 months)
Added 18 hours ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
…agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our…
Added 19 hours ago
MD
Health Policy Assistant Division Director - Health Assistant Division Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Management, MNIT, Grants & Contracts, and the Office of the General…
Added 19 hours ago
MD
Legal Operations Associate - State Program Administrator Intermediate / Full-time, Day Shift
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position provides advanced administrative, technical, and professional support to the General Counsel's Office. Key responsibilities include:
Added 19 hours ago
G
Senior Planner & Scheduler - Buildings
Graham
Vancouver, BC
- Full-time
At Graham, one of North America’s largest general contractors, we don’t just construct buildings, we create spaces that shape lives and strengthen communities. As part of our Buildings…
Added 20 hours ago
LF
Office Coordinator (Part-time) / Coordonnateur de bureau (à temps partiel)
LGM Financial Services
Laval, QC
- Part-time
Help maintain a professional, organized and welcoming office environment.
Added 20 hours ago
SH
Server
SE Health
Calgary, AB
- Part-time
Manage your life. At SE, you’ll be supported with the time you need to meet the needs of your clients and meet your own needs, develop yourself and your career, and be part of a team.
Added 20 hours ago
TH
Health Information Analyst - CHIM
The Hospital for Sick Children
Toronto, ON
- Full-time
When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.
Added 21 hours ago
T
Merchandise Processing Team Member - North Bay (Full-Time)
Talize
North Bay, ON
- $17.95 CAD / hour
- Full-time
Assist with general housekeeping and help maintain an efficient, respectful work environment.
Added 21 hours ago
D
Registered Social Worker - MSW (Children and Teens)
DiveThru
St. Albert, AB
- Contract
…appointments to accessing resources and tracking progress, every part of the client journey is designed to work together - helping therapists spend less time navigating systems and more…
Added 21 hours ago
D
Registered Social Worker - MSW (Children and Teens)
DiveThru
AB · Edmonton, AB
- Contract
…appointments to accessing resources and tracking progress, every part of the client journey is designed to work together - helping therapists spend less time navigating systems and more…
Added 21 hours ago
D
Registered Provisional Psychologist (Children and Teens)
DiveThru
St. Albert, AB
- Contract
…appointments to accessing resources and tracking progress, every part of the client journey is designed to work together - helping therapists spend less time navigating systems and more…
Added 21 hours ago
D
Registered Psychologist (Children and Teens)
DiveThru
St. Albert, AB
- Contract
…appointments to accessing resources and tracking progress, every part of the client journey is designed to work together - helping therapists spend less time navigating systems and more…
Added 21 hours ago
D
Registered Provisional Psychologist (Children and Teens)
DiveThru
AB · Edmonton, AB
- Contract
…appointments to accessing resources and tracking progress, every part of the client journey is designed to work together - helping therapists spend less time navigating systems and more…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Apply About employer

More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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