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Added 7 hours ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 7 hours ago
T
Procurement Category Manager, Subcontractor Services
Telecon
Vaughan, ON
- $95,000 to $105,000 CAD / year
- Full-time
The Category Manager, Subcontractor Services is responsible for governing subcontractor spend across the organization by maintaining commercial agreements, managing supplier rate cards…
Added 7 hours ago
CO
Junior Planner
City of Peterborough
Peterborough, ON
- Full-time
Reporting to the Manager, Development Planning, the Junior Planner supports and coordinates a range of land use planning, development application, policy, and planning program functions…
Added 7 hours ago
M
Senior Manager, Governance & Special Projects
Metrolinx
Toronto, ON
- Full-time
The Senior Manager, Governance & Special Projects position is part of a multi-disciplinary project team implementing the day-to-day management of high profile and politically sensitive…
Added 7 hours ago
S
Asset Protection Manager
SIGA
Carlyle, SK
- Full-time
…of gaming and gaming-related technology. Monitoring casino technical gaming activities and ensuring compliance with casino technical gaming regulations and procedures. Effectively managing…
Added 7 hours ago
CL
Mgr, Project Management I
Current Lighting
Montreal, QC
- $101,701.73 to $127,127.17 CAD / year
- Full-time
The Senior Program Manager will be responsible for managing New Product Introduction (NPI) programs to develop and launch strategic LED Commercial Fixtures for growth in the North America…
Added 7 hours ago
BE
Branch Manager
Battlefield Equipment Rentals
Belleville, ON
- Full-time
As Branch Manager, you will provide overall leadership to all branch employees and take full responsibility for operational performance, customer satisfaction, safety, service excellence,…
Added 7 hours ago
GB
Magnetic Resonance Imaging Technologist
Georgian Bay General Hospital
Midland, ON
- $38.8 to $54.52 CAD / hour
- Temporary
Reporting to the Diagnostic Imaging Manager, the MRI Technologist plays a critical role in performing and optimizing MRI procedures. This position offers an excellent opportunity to…
Added 7 hours ago
WH
Senior Accountant
Waterloo Hydrogeologic
Waterloo, ON
- Full-time
…worldwide. Through advanced software technologies and specialized technical expertise, we help organizations address complex groundwater and environmental…
Added 7 hours ago
Wastewater System Performance Engineer
Halton Region
Oakville, ON
Reporting to the Manager, Wastewater System Performance, the Wastewater System Performance Engineer provides technical expertise related to municipal wastewater collection systems and…
Added 7 hours ago
E
Senior Data Analytics & Performance Engineer
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
In this role, you will provide technical leadership for Power Operations’ performance data and analytics platform, designing, developing, and sustaining the Microsoft Fabric environment…
Added 7 hours ago
Senior Quality Inspector - Eddy Current
BWXT
Kitchener, ON
As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
Added 8 hours ago
BR
Senior Project Manager, ERP
Brookfield Renewable
Gatineau, QC
- Full-time
Reporting to the Vice President, Business Applications, the Senior Project Manager will plan and lead the execution of strategic, cross-functional projects within the Business Services…
Added 8 hours ago
ACTING MANAGER
Boutique La Vie En Rose
Regina, SK
Innovation program to encourage idea sharing;
Added 8 hours ago
JUNIOR ASSITANT MANAGER
Boutique La Vie En Rose
Saint-Jérôme, QC
Innovation program to encourage idea sharing;
Added 8 hours ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
Innovation program to encourage idea sharing;
Added 8 hours ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 8 hours ago
K
Manager, Enterprise Risk Management (Governance, Risk and Compliance Services)
KPMG
ON · Toronto, Ontario
- Full-time
…relationships with clients and colleagues, and further develop the technical, consulting and leadership skills needed to advance your…
Added 8 hours ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Head, Renewable Energy Programs, the Senior Project Manager will provide strategic leadership across multidisciplinary teams and oversee complex, multi-year capital…
Added 8 hours ago
Staff Respiratory Therapist-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 8 hours ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Added 9 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Ste.-Foy, QC · SAINTE-FOY, QC
Innovation program to encourage idea sharing;
Added 9 hours ago
Senior Manager Crew Training
IATA
Montreal, QC
Operations and Crew Training Team, within OSS-Flight and Technical Operations,
Added 9 hours ago
GT
Contract Administrator
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…and creative environment that emphasizes employee engagement, technical excellence, and strong customer…
Added 9 hours ago
AC
Manager, National Tax Services
ACCA Careers
Surrey, BC
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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