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Added 6 mins ago
TC
Building Systems and Stops Technician
Transdev Canada
Brampton, ON
- $37 to $39 CAD / hour
- Full-time
You may be required to respond to a service support requests under the guidance of a Supervisor.
Added 6 mins ago
TC
Building Systems and Stops Technician
Transdev Canada
Brampton, ON
- $37 to $39 CAD / hour
- Full-time
You may be required to respond to a service support requests under the guidance of a Supervisor.
Added 6 mins ago
UO
Sessional Instructional Assistant - SSM2030H - Advanced Sustainability Management
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The application package for each course must include a single file in PDF format, containing the following in order: (1) Completed application form available online here, and (2) Current…
Added 6 mins ago
UO
Sessional Instructional Assistant - SSM1050H - Ecosystem Science
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ecosystem science provides the scientific foundation to support the sustainable management of diverse ecosystem services including provisioning, regulating, cultural, and supporting…
Added 6 mins ago
MD
Communications Specialist 3 - Communications & Engagement Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 6 mins ago
H
Talent Acquisition Associate
Haystack
Canada
- Full-time
…Acquisition Operations Associate on a 6-month fixed-term basis to support global hiring operations and candidate coordination across time…
Added 6 mins ago
NF
Industrial Abrasive Blaster
New Flyer
Winnipeg, MB
- Full-time
…industrial painting, welding, metal finishing, or coatings application, who are ready to grow into large-scale industrial…
Added 6 mins ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead and/or support the development and oversight of capital budgets, forecasts, resource plans, business cases and financial reporting.
Added 6 mins ago
BF
Installer Assistant
Bath Fitter
Waterloo, ON
- Full-time
Support demo, setup, and job site organization
Added 6 mins ago
RH
Oracle Fusion Consultant
Robert Half
Toronto, ON
- Contract
…delivery partners to guide decisions, validate setup choices, and support a smooth path through testing and…
Added 6 mins ago
SS
Director, Regional Accounting
Summit Search Group
Toronto, ON
- $132,163 to $165,000 CAD / year
- Full-time
…partner, providing valuable, timely financial information and…
Added 6 mins ago
TO
Para Transit Dispatcher - London, ON
Transdev Ontario Manitoba
London, ON
- Temporary
We support the development, work-life balance and well-being of our employees
Added 6 mins ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
…across functions to land opportunities, structure deals, and support application assessments that connect our solutions to real customer…
Added 6 mins ago
FE
QA Functional Tester Junior Intern
Future Electronics
Kirkland, QC
- Internship
We are looking for a motivated QA Functional Tester Junior Intern to join our team. You will support the Quality Assurance team while gaining hands-on experience with software testing…
Added 6 mins ago
A
Gas & Pipelines – Engineer in Training / Engineer
ATCO
Edmonton, AB
- Full-time
…how you want to grow and develop, and we’ll be right there to support you all the way. Ready to rise to the…
Added 6 mins ago
Manufacturing Technician - Machining
INNIO
Welland, ON
…reciprocating gas engines. They may be required to perform and/or support all functions of the manufacturing of gas engines. They will do this in compliance with our Environmental Health &…
Added 6 mins ago
A
Food Sampling Brand Ambassador
Acosta
North Bay, ON
- Part-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 6 mins ago
E
Clinical Supervisor
Extendicare
AB
- Full-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 6 mins ago
Industrial Abrasive Blaster
New Flyer
Winnipeg, MB
…industrial painting, welding, metal finishing, or coatings application, who are ready to grow into large-scale industrial…
Added 6 mins ago
V
Para Transit Dispatcher - London, ON
Voyago
London, ON
- Temporary
We support the development, work-life balance and well-being of our employees
Added 6 mins ago
General Duty Nurse (N2) - Emergency -Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Advanced Cardiac Life Support (ACLS) training an asset.
Added 6 mins ago
Housekeeping and Laundry Aide - Casual
Winnipeg Regional Health Authority
Winnipeg, MB
…facilities to provide accommodations for adult citizens. We provide support that looks at the whole person, not just their mental health needs, but consider their physical, emotional,…
Added 6 mins ago
DI
Digital Marketing - Winter 2027 Co-op/Intern
Definity Insurance Company
Toronto, ON
- Full-time
…good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team…
Added 21 mins ago
Q
Lead Designer
Qualus
Calgary, AB · Vancouver, BC
- Full-time
Support proposals, including scoping, estimating, and technical approach development for underground cable opportunities
Added 21 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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