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Added 8 mins ago
MD
Communications Specialist 3 - Communications & Engagement Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…serves as the statewide communications and community engagement lead for the Minnesota Indian Affairs Council (MIAC). This position ensures communications and engagement activities are in…
Added 8 mins ago
CM
Operations Supervisor
Carter Murray
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking a driven Operations Supervisor to oversee shop floor activities and lead one or more operational departments. This role is critical in ensuring that production requirements…
Added 8 mins ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Toronto Transit Commission (TTC) is seeking an experienced and strategic project management leader to lead the delivery of major electrification infrastructure initiatives within its…
Added 8 mins ago
RH
Controller
Robert Half
Richmond Hill, ON
- $130,000 to $150,000 CAD / year
- Full-time
Our client is a well-established and growing residential home builder and land developer with a strong reputation for creating exceptional communities across the GTA. With a robust pipeline…
Added 8 mins ago
RH
Senior Accountant
Robert Half
Grand Bend, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lead month-end and year-end close activities, including journal entries, accruals, and account reconciliations
Added 8 mins ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
Business Developer – Digital Transformation Group
Added 8 mins ago
RH
Product Owner
Robert Half
Montreal, QC
- Contract
Lead backlog grooming, sprint planning, reviews, and other Agile ceremonies.
Added 8 mins ago
CM
Aviation Technical Trainer
Carter Murray
Montreal, QC
- $75,000 to $130,000 CAD / year
- Full-time
2-5 years of experience as a trainer or in a technical lead role.
Added 24 mins ago
Q
Lead Designer
Qualus
Calgary, AB · Vancouver, BC
- Full-time
Power your future with Qualus in our Transmission & Distribution Canada business. We are seeking a Lead Designer (Underground Cables) to join our team in Vancouver, BC or Calgary, AB. In…
Added 24 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations…
Added 24 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
This is an introductory summer role designed to build your foundation in sales; strong performance may lead to future opportunities at Infotech after graduation
Added 24 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
This is an introductory summer role designed to build your foundation in sales; strong performance may lead to future opportunities at Infotech after graduation
Added 39 mins ago
DT
Business Development Executive
Deligence Technologies Inc.
Toronto, ON
- Part-time
Familiarity with marketing principles and techniques for lead generation and brand positioning.
Added 39 mins ago
GF
Landscape Design Sales Associate
Growth Factor Group, Inc.
Owen Sound, ON
- $90,000 to $100,000 CAD / year
- Full-time
As Landscape Designer & Sales you will lead clients through creative concept and design process:
Added 39 mins ago
CF
Nuclear Quality Engineer
Celeros Flow Technology
Burlington, ON
- Full-time
Lead the corrective actions and root cause analysis for discrepant processes and materials. Implement and facilitate lead long term changes for continuous improvement and preventive action…
Added 39 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Added 39 mins ago
VT
Director of Sales
VM Talent Partners
Montreal, QC
- $220,000 to $250,000 CAD / year
- Full-time
Drive growth. Lead teams. Shape commercial strategy.
Added 39 mins ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
Added 39 mins ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
The Human Resources Branch is seeking a seasoned and strategic Senior Total Rewards Specialist to lead the design, development and execution of total rewards programs to ensure market…
Added 39 mins ago
JI
Data Management Associate
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 39 mins ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Lead Plant 3D project setup, configuration, administration, and troubleshooting.
Added 39 mins ago
Senior Manager Crew Training
IATA
Montreal, QC
design and delivery of CBTA course developer standardizations for the following
Added 54 mins ago
JI
Finance Coop Student- Summer 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 54 mins ago
AH
Lead Packer (Forklift Required)
Archmill House
Hamilton, ON · Ancaster, Ontario
- Full-time
The Lead Packer is responsible for ensuring that all materials are properly packed, labeled, and prepared for shipment in a way that maximizes safety, quality, and customer satisfaction.…
Added 54 mins ago
W
Senior Group Director, People Operations
Worley
Calgary, AB · Edmonton, AB
- Full-time
Reporting to the Chief People Officer, you will lead the People and organisation agenda for Worley’s Major Projects & Programs group. You will translate business, portfolio and project…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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