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Added 11 mins ago
SC
General Manager, Executive Dining & Events - Corporate Services (40253001)
Sodexo Canada Ltd
Calgary, AB
- Full-time
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries,…
Added 26 mins ago
BR
Senior Project Manager, ERP
Brookfield Renewable
Gatineau, QC
- Full-time
…generating capacity. We use our operating capabilities, scale and global reach to develop and operate a high-quality clean energy portfolio in a responsible manner, helping accelerate the…
Added 26 mins ago
LC
Analyst, Supply Chain Replenishment - 18 Month Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
We are seeking a perceptive and collaborative Analyst to join our Supply Chain team. Reporting to the Senior Manager, you will ensure seamless product flow from vendor to store through…
Added 57 mins ago
A
Gas & Pipelines – Engineer in Training / Engineer
ATCO
Edmonton, AB
- Full-time
Be a Project Manager, developing and executing multiple projects for the construction, operation, and maintenance of natural gas pipelines and/or facilities.
Added 1 hour ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.
Added 1 hour ago
EM
Management Trainee
Enterprise Mobility
Moncton, NB
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 1 hour ago
W
Accountant, Jr.
Wiraa
Canada
- Full-time
Appnovation is a leading AI product company headquartered in Vancouver, Canada, with a global presence through teams located around the world. Since its inception in 2007, Appnovation has…
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables…
Added 1 hour ago
HG
Account Manager
Humankind Global Recruitment
Halifax, NS
- Full-time
The company offers a competitive annual salary plus commission bonus, life insurance, medical and dental benefits, RRSP contributions, and much more! This position is open to NS/PEI and NB.
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables…
Added 1 hour ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Flexible benefits package that can be adapted to suit your lifestyle
Added 1 hour ago
B
Business Consultant
BMO
Toronto, ON · FCP
- Full-time
Act as a delivery coordinator or project manager when required by managing timelines, dependencies, risks, issues, stakeholder commitments, and status reporting to keep initiatives moving.
Added 3 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM Canadian manufacturing facilities and global headquarters are located in Bolton, Ontario on a large, beautiful campus located just 20 minutes north of Toronto’s Pearson…
Added 3 hours ago
FC
Associate, Compensation (12 to 15-month contract)
Fiera Capital
Montreal, QC
- Full-time
Fiera Capital is a global independent asset manager with an entrepreneurial culture and a clear vision: to deliver disciplined, high-conviction investment solutions that create lasting…
Added 3 hours ago
MC
Marsh Human Resources Manager
MMC Corporate
Toronto, ON
- Other
As a Marsh Human Resources Manager, you will coach, support and advise People Managers, aiming to develop and enhance the quality of people management throughout the colleague lifecycle.…
Added 3 hours ago
CW
Volunteer Coordinator
Commonwealth War Graves Commission
Ottawa, ON
- $68,355 to $72,982 CAD / year
- Temporary
A Mission with Purpose. Contribute to an international effort that honours the fallen and preserves history for generations. Your work supports remembrance on a national and global scale.
Added 3 hours ago
A
Mechanical Project Engineer
Actalent
Oakville, ON
- $60 to $70 CAD / hour
- Contract
Interface with project manager and customer on project and problem resolution.
Added 5 hours ago
A
Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
…dynamic start-up spirit, offering the best of both worlds - global support and local…
Added 5 hours ago
MI
Millwright
Martinrea International
Woodbridge, ON
- Internship
Martinrea International Inc. is a diversified and global automotive supplier, a diversified and global automotive supplier engaged in developing and manufacturing highly engineered,…
Added 6 hours ago
EI
Site Project Manager
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 6 hours ago
VG
Mechanical Prototyping Specialist
Veralto Global
London, ON
- $70,000 to $95,000 CAD / year
- Full-time
Comprehensive health benefits, a pension plan with employer match, and associate wellbeing programs.
Added 6 hours ago
PC
Corporate Tax, Senior Manager
Pwc Canada
Calgary, AB
- Full-time
As a Corporate Tax Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 6 hours ago
AT
Project Coordinator
AFL Telecommunications
Surrey, BC
- Full-time
As part of AFL, a global leader in fibre optic solutions and network infrastructure, AFL Integria delivers innovative connectivity solutions to customers and communities across Canada.
Added 6 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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