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Added 6 mins ago
MD
Communications Specialist 3 - Communications & Engagement Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 6 mins ago
NS
Food Service Worker- Nutrition and Food Services
Nova Scotia Health Authority
Antigonish, NS
- Internship
The Nutrition and Food Services, Utility Worker works in the patient and retail food service setting. Reporting to the Manager/Food Service Supervisor, the Utility Worker may be responsible…
Added 6 mins ago
NS
Care Team Assistant - Transitional Care Unit
Nova Scotia Health Authority
Kentville, NS
- Internship
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 6 mins ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Windsor, ON
- $30.99 to $35.81 CAD / hour
- Temporary
…the interdisciplinary team, supporting the Hospice Residence Manager, Physicians, Registered Nurses, Personal Support Workers (PSW), Coordinator of Volunteers, Social Workers and volunteers…
Added 6 mins ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Windsor, ON
- $30.99 to $35.81 CAD / hour
- Temporary
…the interdisciplinary team, supporting the Hospice Residence Manager, Physicians, Registered Nurses, Personal Support Workers (PSW), Coordinator of Volunteers, Social Workers and volunteers…
Added 6 mins ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Head, Renewable Energy Programs, the Senior Project Manager will provide strategic leadership across multidisciplinary teams and oversee complex, multi-year capital…
Added 6 mins ago
D
Business Development Manager - Toronto
Digicast
Toronto, ON
- Full-time
…suite of products powers major organizations across financial services, governments, professional associations and enterprise sectors. With strong growth in Toronto, the opening of our new…
Added 6 mins ago
RH
Senior Accountant / Accounting Supervisor
Robert Half
London, ON
- $80,000 to $120,000 CAD / year
- Full-time
…the Senior Accountant, Accounting Supervisor, and emerging Manager…
Added 6 mins ago
SS
Director, Regional Accounting
Summit Search Group
Toronto, ON
- $132,163 to $165,000 CAD / year
- Full-time
Responsible for the design and implementation of a Finance onboarding program to be led by the Manager, Regional Accounting and Regional Accountants. This program will educate Project…
Added 6 mins ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
You report to the Business Development Manager (BDM) and collaborate across functions to land opportunities, structure deals, and support application assessments that connect our solutions…
Added 6 mins ago
A
Gas & Pipelines – Engineer in Training / Engineer
ATCO
Edmonton, AB
- Full-time
…how you want to grow and develop, and we’ll be right there to support you all the way. Ready to rise to the…
Added 6 mins ago
General Duty Nurse (N2) - Emergency -Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 6 mins ago
Housekeeping and Laundry Aide - Casual
Winnipeg Regional Health Authority
Winnipeg, MB
…Laundry Supervisor and operates under the supervision of the Support Services…
Added 6 mins ago
Care Team Assistant - Transitional Care Unit
Nova Scotia Health and IWK Health
Kentville, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 21 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.
Added 21 mins ago
EM
Management Trainee
Enterprise Mobility
Moncton, NB
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 36 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 36 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…businesses with high speed Internet access, private network services, IPv4 address leasing, optical transport services and data center colocation services. Cogent's facilities-based,…
Added 36 mins ago
HG
Account Manager
Humankind Global Recruitment
Halifax, NS
- Full-time
…them look for a new colleague to join their Dartmouth team to support the industrial, institutional and commercial markets in Nova Scotia and PEI as a combination internal/external…
Added 36 mins ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…businesses with high speed Internet access, private network services, IPv4 address leasing, optical transport services and data center colocation services. Cogent's facilities-based,…
Added 36 mins ago
W
(CAN) Gérant de rayon leader, marchandise générale
Walmart
Quebec, QC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 36 mins ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
…isometric deliverables, specifications, MTOs, and technical support across engineering projects. The role will also support Autodesk Construction Cloud and Autodesk Forma initiatives while…
Added 51 mins ago
GT
Contract Administrator
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Support internal reviews by coordinating input from legal, finance, sales, procurement, project management, security, quality, and other stakeholders.
Added 1 hour ago
MD
Health Policy Assistant Division Director - Health Assistant Division Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 1 hour ago
AC
Manager, National Tax Services
ACCA Careers
Surrey, BC
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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