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Added 4 mins ago
UO
Sessional Instructional Assistant - SSM2030H - Advanced Sustainability Management
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this…
Added 4 mins ago
MD
Communications Specialist 3 - Communications & Engagement Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Communications & Engagement Manager
Added 4 mins ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Windsor, ON
- $30.99 to $35.81 CAD / hour
- Temporary
…the interdisciplinary team, supporting the Hospice Residence Manager, Physicians, Registered Nurses, Personal Support Workers (PSW), Coordinator of Volunteers, Social Workers and volunteers…
Added 4 mins ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Windsor, ON
- $30.99 to $35.81 CAD / hour
- Temporary
…the interdisciplinary team, supporting the Hospice Residence Manager, Physicians, Registered Nurses, Personal Support Workers (PSW), Coordinator of Volunteers, Social Workers and volunteers…
Added 4 mins ago
TT
Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Head, Renewable Energy Programs, the Senior Project Manager will provide strategic leadership across multidisciplinary teams and oversee complex, multi-year capital…
Added 4 mins ago
EE
Business Development Manager
Express Employment Professionals - Kitchener / Waterloo
Kitchener, ON
- Full-time
Express Employment Professionals in Kitchener is looking for an ambitious, driven, and experienced Business Development Manager to join our internal team!
Added 4 mins ago
SS
Director, Regional Accounting
Summit Search Group
Toronto, ON
- $132,163 to $165,000 CAD / year
- Full-time
Identifies areas of process improvement and/or system opportunities to increase the accuracy and efficiency of project accounting and takes actions to implement those improvements and…
Added 4 mins ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
You report to the Business Development Manager (BDM) and collaborate across functions to land opportunities, structure deals, and support application assessments that connect our solutions…
Added 4 mins ago
General Duty Nurse (N2) - Emergency -Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 4 mins ago
Staff Respiratory Therapist-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 4 mins ago
Licensed Practical Nurse (LPN) - N2W Surgery
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 19 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Added 19 mins ago
EC
Warehouse Supervisor
EMCO Corporation
Dartmouth, NS
- Full-time
Perform other tasks as requested by the Profit Centre Manager
Added 34 mins ago
W
Accountant, Jr.
Wiraa
Canada
- Full-time
We are seeking a Junior Accountant to join our finance team, reporting directly to the Accounts Payable Manager. This role is vital in supporting the company’s day-to-day financial and…
Added 35 mins ago
CF
Nuclear Quality Engineer
Celeros Flow Technology
Burlington, ON
- Full-time
…/ISO Quality Programs reports to the site Quality Assurance Manager. This candidate will be a technical expert within the Quality department, providing Nuclear Technical input on product…
Added 35 mins ago
HG
Account Manager
Humankind Global Recruitment
Halifax, NS
- Full-time
The ideal candidate has the ability to process information well in a dynamic environment focused on customer service.
Added 35 mins ago
W
(CAN) Gérant de rayon leader, marchandise générale
Walmart
Quebec, QC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 35 mins ago
Strategy & Operations, Senior Manager
Clutch Technologies Inc.
Toronto, ON
…we scale rapidly, we are looking for a Strategy & Operations Manager to join our Vehicle Markets Group / Pricing Team! We are responsible for turning complex pricing and operational data…
Added 35 mins ago
Strategy & Operations Manager
Clutch Technologies Inc.
Toronto, ON
…we scale rapidly, we are looking for a Strategy & Operations Manager to join our Vehicle Markets Group / Pricing Team! We are responsible for turning complex pricing and operational data…
Added 35 mins ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
…organizational goals. In this role, you will report to the Senior Manager, Human Resources and oversee the full spectrum of compensation and benefits programs, including pension plans. This…
Added 35 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Ste.-Foy, QC · SAINTE-FOY, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 35 mins ago
Deck Hand
Sipekne'katik
Indian Brook, NS
Reporting to the Captain and supporting the Commercial Fisheries Manager’s operational objectives, the Deck Hand contributes directly to the success of the community’s Communal Commercial…
Added 35 mins ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
…diverse and evolving sectors, from Oil, Gas & New Energies and Process & Chemicals, to Minerals, Metals & Life Sciences. We provide a full suite of services including project management,…
Added 50 mins ago
GT
Contract Administrator
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…in regular development and performance discussions with your manager, have access to an online learning platform, and benefit from mentoring programs designed to strengthen your skills and…
Added 50 mins ago
EF
Retail Sales Representative - Ottawa
Encore Field Marketing Solutions Inc.
Ottawa, ON · ON, Ottawa, CA-ON
- Full-time
Partner with your Manager to set territory goals and crush targets by:

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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