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Added 1 min ago
H
Content Writer
Haystack
Canada
- Full-time
This employer is seeking a Senior Content Writer to help shape their global presence by transforming complex product ideas and technical narratives into engaging, high-impact stories. The…
Added 1 min ago
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Senior Financial Analyst
Haystack
Canada
- $81,600 to $105,600 CAD / year
- Full-time
This employer is seeking a Senior Financial Analyst to partner with the engineering and R&D organization on financial planning, reporting, and cost optimization initiatives. The role…
Added 1 min ago
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Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Head, Renewable Energy Programs, the Senior Project Manager will provide strategic leadership across multidisciplinary teams and oversee complex, multi-year capital…
Added 1 min ago
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Executive Coordinator & Business Analyst
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $100,000 CAD / year
- Full-time
The Executive Coordinator & Business Analyst provides executive, operational and analytical support to senior leaders. The role combines core executive-support responsibilities, including…
Added 1 min ago
RH
Controller
Robert Half
Richmond Hill, ON
- $130,000 to $150,000 CAD / year
- Full-time
Our client is a well-established and growing residential home builder and land developer with a strong reputation for creating exceptional communities across the GTA. With a robust pipeline…
Added 1 min ago
RH
Senior Accountant
Robert Half
Grand Bend, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our client is a well-established privately owned organization seeking a Senior Accountant to join their finance team. Reporting directly to the Controller, this newly created position…
Added 1 min ago
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Business Development Manager - Toronto
Digicast
Toronto, ON
- Full-time
…solutions, broadcast services, and the iCast suite of products, to senior decision-makers and…
Added 1 min ago
RH
Senior Accountant / Accounting Supervisor
Robert Half
London, ON
- $80,000 to $120,000 CAD / year
- Full-time
…professionals to join their teams. Opportunities exist at the Senior Accountant, Accounting Supervisor, and emerging Manager…
Added 1 min ago
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Director, Regional Accounting
Summit Search Group
Toronto, ON
- $132,163 to $165,000 CAD / year
- Full-time
…(collectively, the “Corporation” or “BCH”). This role partners with the Senior Director, Financial Operations and the Senior Director, Corporate Finance to achieve accurate and effective…
Added 1 min ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
The Business Developer is a senior growth driver within DTG, accountable for expanding our reach, advancing our pipeline, and helping shape the future of how industrial automation is sold…
Added 1 min ago
MA
Senior Software Engineer
Milya AI
Montreal, QC
- Full-time
Role Title: Senior AI Engineer – Full-Stack & Ambient Voice (Startup / On-Site)
Added 16 mins ago
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Lead Designer
Qualus
Calgary, AB · Vancouver, BC
- Full-time
Provide senior engineering support during construction, including site reviews, RFI responses, and resolution of complex field issues
Added 16 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Added 16 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
Schedule sales presentations for Senior Account Executives
Added 16 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
Schedule sales presentations for Senior Account Executives
Added 31 mins ago
HG
Senior Structural Engineer
Humankind Global Recruitment
Bedford, NS
- Full-time
We have partnered with DesignPoint who are seeking an experienced Senior Structural Engineer to join their team in Bedford, Nova Scotia. The successful candidate will have opportunities to…
Added 31 mins ago
VT
Director of Sales
VM Talent Partners
Montreal, QC
- $220,000 to $250,000 CAD / year
- Full-time
This is a senior leadership opportunity for a commercially driven professional who combines industry knowledge, strong business development skills and the ability to build high-performing…
Added 31 mins ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are looking for a Senior Financial Analyst to join a growing manufacturing organization in Toronto, Ontario. This role will play a central part in financial planning and analysis by…
Added 32 mins ago
Strategy & Operations, Senior Manager
Clutch Technologies Inc.
Toronto, ON
Added 32 mins ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
Position Title: Senior Total Rewards Specialist
Added 32 mins ago
Deck Hand
Sipekne'katik
Indian Brook, NS
Take directions from the captain and senior crew members
Added 32 mins ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Wood is recruiting for a Senior Plant 3D Administrator to join its Projects business in Calgary, Alberta, supporting digital engineering and project delivery through Plant 3D…
Added 32 mins ago
Senior Manager Crew Training
IATA
Montreal, QC
design and delivery of CBTA course developer standardizations for the following
Added 47 mins ago
W
Senior Group Director, People Operations
Worley
Calgary, AB · Edmonton, AB
- Full-time
Advise the Group Executive President, MPP, project executives and senior leaders on critical workforce, talent and organisation decisions
Added 1 hour ago
PH
Human Resources Business Partner, HR Services
Provincial Health Services Authority
Burnaby, BC
- Full-time

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits
Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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More about this job

Responsibilities

Lead a team of developers and program managers to provide technical support for billing issues across Google Cloud, Workspace, and AI/ML. Collaborate with product and engineering teams to drive product enhancements, resolve high-profile escalations, and improve the overall customer experience.

Requirements

Requires a bachelor's degree in a STEM field and over 13 years of experience in technical troubleshooting and customer advocacy. Candidates must have at least 3 years of experience managing technical teams and proficiency in multiple technical domains like cloud infrastructure or software development.

Skills

Technical troubleshooting
Team management
Cloud computing
Billing systems
FinOps
Customer advocacy
Strategic thinking
Incident management
Data pipelines
System design
Java
Python
Go
Kubernetes
Networking
Machine learning

Benefits

Bonus target
Equity
Health insurance
Retirement benefits

Visa sponsorship

Not detected in the job text

Keywords

Google Cloud
Billing
FinOps
Technical Solutions
Cloud Computing
GCP
Workspace
AI/ML
Incident Management
Site Reliability
Software Development
Data Pipelines
Linux
Unix
Windows
HTTP
DNS
TCP
Java
Python
Go
Kubernetes
Oracle
SAP
Customer Advocacy
Product Management
Enterprise Support
Technical Consulting
System Design
Debugging

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